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Type: Posts; User: Fabrizio

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  1. Replies
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    Hello, thank you for your report. I just replied...

    Hello, thank you for your report. I just replied to your message at our Customer Support. Have a nice day! :)
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    5,576

    Hi, please report this issue with the in-game...

    Hi, please report this issue with the in-game "Report an issue" button. We will look into this.

    We always strongly recommend not to use the same device to play different farms, since the farms may...
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    822

    Hi, it is possible that your Game Center Ids have...

    Hi, it is possible that your Game Center Ids have been mixed up. Please, report this issue to the Customer Support using the in-game "Report an issue" button.

    Have a nice day!
  4. Hi, as already suggested, the only way we can...

    Hi, as already suggested, the only way we can check this is by sending a message to the Customer Support using the in-game "Report an issue" button.

    Have a nice day! :)
  5. Replies
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    732

    Hi, I am sorry, but you can't have multiple...

    Hi, I am sorry, but you can't have multiple players on the same device. This is strongly not suggested, since this is the easiest way to lose your farm and we may not be able to recover it.

    If you...
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    Hi! Unfortunately, there is no way at the moment...

    Hi! Unfortunately, there is no way at the moment to reduce the quality of the video. We are, however, working to improve the game performances even on old devices.

    In the meantime, I would suggest...
  7. Replies
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    5,155

    You already had your answer, with a Private...

    You already had your answer, with a Private Message. The refund for you was done on October 26th, as I already told you.

    I will close this thread. If you need further information, please contact...
  8. Replies
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    11,486

    Just to tell you to check regularly the first...

    Just to tell you to check regularly the first message in this thread (http://forum.supercell.net/showthread.php/4047-New-update-15-11-2012?p=25000&viewfull=1#post25000), since I'm editing it and...
  9. Thread: Slow!!!!!

    by Fabrizio
    Replies
    4
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    1,130

    Hi, please check here for updates:...

    Hi, please check here for updates: http://forum.supercell.net/showthread.php/4047-New-update-15-11-2012.

    Have a Hay-ppy Day! :)
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    New update - 15.11.2012

    Hello everyone, we just went live with the Winter update for Hay Day. Please post here all the possible issues you are facing, I will keep you informed as new information are available.

    Please,...
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    Hi, this sounds very strange. Can you please give...

    Hi, this sounds very strange. Can you please give us some more details?

    . What device do you use and which version of iOs is installed on it?
    . Do you get past the "loading" screen in Hay Day or...
  12. Replies
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    Hi, as you already found out, we recently made a...

    Hi, as you already found out, we recently made a fix for this issue, and now you should be able to use the roadside shop with no problem. Let us know if everything is ok.

    Have a great day. :)
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    Hi, I am sorry to hear about your problem. First...

    Hi, I am sorry to hear about your problem. First of all, I would strongly suggest to update to the last iOs version available for iPad 1 (5.1.1). Furthermore, there are a couple of things you may...
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    1,889

    Hi, I am sorry to hear about this, we are testing...

    Hi, I am sorry to hear about this, we are testing some changes to that message at the moment. Anyway, if you are connected to Game Center you should not receive the Facebook pop-up, so please be sure...
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    2,461

    Hi, thanks for reporting your problem. I...

    Hi, thanks for reporting your problem. I forwarded this to the team who will investigate the issue.

    Have a great day and have fun with Hay Day! :)
  16. Replies
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    2,756

    Hi, probably someone used your device to start a...

    Hi, probably someone used your device to start a new game with Hay Day and therefore your previous farm went lost. Send an e-mail to the CS ("Report an issue" in the game) and we will see what can be...
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    Slow game / Connection issues

    Hi,

    as you all may know we've been having two major connection issues in the last few weeks. These happened in the night between October 22nd and 23rd, and again in the night between November 6th...
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    Hi, send me a private message with your e-mail...

    Hi, send me a private message with your e-mail address (the one from which you sent your request to the CS), and I will check the situation.

    Have a nice day.
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    Hi everyone, sorry for the late reply. :) We...

    Hi everyone, sorry for the late reply. :)

    We have actually been investigating on this issues lately and we found out that, indeed, some players might experience a problem with boxes in the...
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    2,689

    Hi, I am not sure I understand your problem here,...

    Hi, I am not sure I understand your problem here, but anyway have you tried to login to your Game Center App? Does this work? Please, try this:

    . open the Game Center App;
    . logout from it;
    ....
  21. Hi, I'm sorry we have not been able to reply to...

    Hi, I'm sorry we have not been able to reply to you and solve your problem so far. Please, send your e-mail address via PM and I will check your request. Have a great day. :)
  22. Replies
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    Hi, we always advise to use two different Apple...

    Hi, we always advise to use two different Apple IDs and two different devices to play two different farms. Anyway, in this case you should send an e-mail to our Customer Support using the "Report an...
  23. Hi, what you report sounds very strange, but if...

    Hi, what you report sounds very strange, but if you want us to check the situation, please send a message to the Customer Support using the "Report an issue" button in the game. Have a great day. :)
  24. Replies
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    1,973

    Can you login to other games using Game Center?...

    Can you login to other games using Game Center? Can you login to Game Center app? You can also try logging out and logging back in. Have a great day. :)
  25. Replies
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    Hi, I already told you and all the forum that we...

    Hi, I already told you and all the forum that we are currently processing the requests. This takes time. There is no need to multipost on this thread nor to be offensive.
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