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Type: Posts; User: Frisco[Supercell]

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  1. RESOLVED Hay Day Short Maintenance (13.09.2019)

    Howdy farmers!

    We will soon have a maintenance to fix an issue in the Valley which is causing some crashes for some players in the social tasks.

    We will try to keep it short!

    Cheers,
    Frisco
  2. Replies
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    Hey! Thanks for reporting this! We are looking...

    Hey!

    Thanks for reporting this! We are looking into this weird message you've got. Anyhow, we thank you for replying to the survey! I believe your responses did anyway go through and we got now...
  3. Hay Day Short Maintenance 07.08.2019

    Hi!

    We will have a short maintenance to fix the broken rewards of the Valley.

    Cheers,
    Francisco
  4. HI there! Sorry I missed to inform here....

    HI there!

    Sorry I missed to inform here. Maintenance incoming soon to fix the Valley shop 2 items.

    Cheers,
    Frisco
  5. Hay Day Short Maintenance 01.03.2019

    Hi!
    We are having some minor issues in the backend with the current event. We will have a short maintenance in about 15 minutes to solve them.

    Thanks for understanding!

    Frisco
  6. RESOLVED: Hay Day Short Maintenance 22.01.2019

    Update: We're back online!

    Hi Farmers,

    We will have now a maintenance before the derby starts to make some tweaks here and there.
    Shouldn't take long!

    Cheers,
    Frisco
  7. RESOLVED Hay Day short maintenance 16.01.19

    Short maintenance to keep our servers tidy and running smoothly
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    963

    Hay Day Maintenance! 13.08.2018

    Howdy farmers!

    We will have a short maintenance in about 5 minutes to keep our servers running smoothly.

    We'll be back in no time!
  9. Replies
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    Hay Day Maintenance! 02.07.2018

    Howdy!

    We will have soon a short maintenance to keep our servers healthy before the Birthday Derby starts.

    Cheers,

    Frisco
  10. Replies
    106
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    144,585

    Sneak Peek #3: Name Your Pets!

    http://cdncontent.supercell.net/hayday/screenshots/sneak_petnames.png

    Sneak Peek #3: Now your lovely pets and sanctuary animals can have an official name! :D

    Yes that's right - with this update...
  11. Replies
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    144,684

    Sneak Peek #2: Buyback Offers!

    http://cdncontent.supercell.net/hayday/screenshots/sneak_customization_buyback.png

    Sneak Peek #2: Maggie will now re-install those pieces you previously bought for a discounted price!

    This is...
  12. Sneak Peek #1: New Crops, Tree and Products!

    http://cdncontent.supercell.net/hayday/screenshots/sneak_crops.png

    Sneak Peek #1: 3 all-new crops, 1 new tree and several new products!! :cool:

    In the upcoming update we will have 3 all-new...
  13. Hi, And thanks for watching. And yes, we...

    Hi,

    And thanks for watching.

    And yes, we did film this piece together with the customization update. We wanted to do this long time ago, but for several reasons it took us way more than...
  14. Hi, Im surprised to read this comment about...

    Hi,

    Im surprised to read this comment about new tactics on support. Do you really think we would instruct our representatives to do that? While Im writing this, Im sitting among many of our...
  15. (RESOLVED) Hay Day Maintenance! 23.01.2018

    Hi Farmers!

    Soon we will go to a short maintenance to prepare our servers for a new optional update!

    Many of the fixes & improvements you have requested will be included.

    Stay tuned!
    ...
  16. Replies
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    Next Derby is a regular one.

    Hey Farmers!

    This week's Derby is regular one. Tasks up to 320 points.

    Enjoy the derby, and have a great week!

    Cheers,

    Frisco
  17. Replies
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    Lot's and great feedback guys! We will definitely...

    Lot's and great feedback guys! We will definitely consider your ideas and your experience in the Mystery Derby.

    Thanks for taking the time to leave your comments and help us improve!

    Cheers,
    ...
  18. (RESOLVED) Hay Day Maintenance! 05.01.2018

    We are back online! Thanks for your patience!

    We need a short maintenance to fix crashes in town after our last maintenance.
    It should be a short one.

    Cheers,

    Frisco
  19. Replies
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    [iOS] HI there! Thanks for the report. We found the...

    HI there!

    Thanks for the report. We found the issue and now we are in the process of fixing it.
    Soon, maintenance is coming :)

    Cheers,

    Frisco
  20. Replies
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    We love Sneak Peeks!

    http://cdncontent.supercell.net/hayday/screenshots/love_sneak_peeks (3).png

    Any guesses on what's coming?

    Cheers,

    Frisco
  21. Replies
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    [iOS] Hi guys, Apologies for all the recent troubles...

    Hi guys,

    Apologies for all the recent troubles in-game and with support. There was some miscommunication with this latest derby on what was fixed and what not, that I believe created this...
  22. Replies
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    And some more: Can we do our normal Derby...

    And some more:

    Can we do our normal Derby during a Bingo week by simply ignoring the Bingo tab? For example, we only play Derby for horse shoes so would opt out of the Bingo aspect of an extra...
  23. Replies
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    Hi, As many already mentioned, support has...

    Hi,

    As many already mentioned, support has been quite busy after the update. They will reply to you at some point, just a little bit of patience. Usually the response time is way faster, but after...
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    Hi There! Here, some answers to your...

    Hi There!

    Here, some answers to your questions:

    The extra points for a line => this are points for Derby or for the "list of high ranking hoodies"?

    These are for the the Derby

    I've seen...
  25. [iOS] About the thresholds bug in the event mention...

    About the thresholds bug in the event mention here: https://forum.supercell.com/showthread.php/1630713-Hay-Day-Halloween-Event%21:

    We confirm it and we are investigating it. If you contact...
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