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Type: Posts; User: bp17r

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    My farm did reset back to the same level - but it...

    My farm did reset back to the same level - but it may be because I found that I did have a Supercell ID which I was not aware of, or had forgotten about.
    Some time ago the screen on my iPad crashed...
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    Good news - problem fixed. Raised it again...

    Good news - problem fixed.

    Raised it again with Support - this time as a bug. Received a response - the advice included the previous steps - but also said to offload the app, turn the device off...
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    Support have not come back to me since Thursday -...

    Support have not come back to me since Thursday - how do I contact them? I have just been replying to their emails but now there is no response.
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    I don’t have a Game Center icon - HD is a stand...

    I don’t have a Game Center icon - HD is a stand alone icon on my iPad. I don’t have another device to load HD, but it works fine on my husbands iPad which is older than mine. I can visit my farm on...
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    Just an update. supercell support has not...

    Just an update.
    supercell support has not responded since Thursday - no help.
    No change, game will not load.
    Starts up with “Connecting......” with normal theme background and music.
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    Hi all, I am on iOS 13.1.2 - updated fairly...

    Hi all,

    I am on iOS 13.1.2 - updated fairly recently. I can’t see on Settings what the version of Hay Day is - but I checked the App Store and there was no further update - it is showing 1.43.150....
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    Contacted support. They have asked all the same...

    Contacted support.
    They have asked all the same questions - what device am I using, what operating system version, is there sufficient available memory space, check the WiFi signal strength, turn...
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    Thanks - have done so. I think it has happened...

    Thanks - have done so.
    I think it has happened when they have updated for Halloween theme.
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    Thanks for the help - I don’t use Facebook, and...

    Thanks for the help - I don’t use Facebook, and only saw now via my husbands iPad that you can save the game - I don’t have a Supercell ID - so I am stuck not being able to connect to the game.
    if...
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    Hi - I donít know what SSID is? I just connect...

    Hi - I donít know what SSID is? I just connect via the app on my iPad - donít use Game Center or Play Games?
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    Thanks, wifi is fine - all my other apps and the...

    Thanks,
    wifi is fine - all my other apps and the internet work fine. Speedtest shows just under 10mbps connection.
    have turned everything off and on a few times but no change.
    How do I back up...
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    hi, and thanks for the help. how do I not lose...

    hi, and thanks for the help.
    how do I not lose my farm if I uninstall and reinstall HD?
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    Hay Day not loading

    Since Tuesday morning - 8th October - my Hay Day will not load - it does not get past the ďConnectingĒ stage.
    I am using an iPad 6 with plenty of memory space. Hay Day still opens fine on my...
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