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    Thanks for reporting! We'll take a look into...

    Thanks for reporting! We'll take a look into this!

    Cheers,

    Nick
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    [Android] Yeah, we are able to reproduce the crash. It will...

    Yeah, we are able to reproduce the crash. It will stop when you collect your Derby rewards. We will investigate!

    Cheers,

    Nick
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    [General] We are not able to reproduce this issue, but we...

    We are not able to reproduce this issue, but we are looking into it!

    Cheers,

    Nick
  4. RESOLVED: Hay Day Short Maintenance (3.4.2020)

    UPDATE: We are back online!

    Howdy! Unfortunately we will need to have a quick maintenance soon, so stay tuned! While we are in maintenance, why not check out some cool art and dishes made by our...
  5. [Android] Ok, thanks for the info! Cheers, Nick

    Ok, thanks for the info!

    Cheers,

    Nick
  6. RESOLVED: Hay Day Short Maintenance (1.4.2020)

    Update: We're back online, and we will keep on trying to locate more bugs and fix'em!

    We are preparing a maintenance that would fix:

    - Tasks expiring before timer ends
    - Blinking derby screen...
  7. [Android] We tried this but weren't able to confirm - which...

    We tried this but weren't able to confirm - which device and OS are you using? Have you also tried to re-install Hay Day to see if the problem is still there?

    Cheers,

    Nick
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    Please check that you are using the same account...

    Please check that you are using the same account (Apple ID) on the device as you used to. Sounds like the App Store doesn't recognize your account?

    Cheers,

    Nick
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    [General] I think we found this issue, but let's see if we...

    I think we found this issue, but let's see if we can fix it via maintenance!

    Cheers,

    Nick
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    [General] Where's that message shown? Cheers, Nick

    Where's that message shown?

    Cheers,

    Nick
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    [General] Chill Derby issues under investigation:...

    Chill Derby issues under investigation: https://forum.supercell.com/showthread.php/1895375-Chill-Derby-Issues-Under-Investigation%21?p=12521677#post12521677

    Cheers,

    Nick
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    [General] We are investigating the Chill Derby issues:...

    We are investigating the Chill Derby issues: https://forum.supercell.com/showthread.php/1895375-Chill-Derby-Issues-Under-Investigation%21?p=12521677#post12521677

    Cheers,

    Nick
  13. We are looking into the issues:...

    We are looking into the issues: https://forum.supercell.com/showthread.php/1895375-Chill-Derby-Issues-Under-Investigation%21?p=12521677#post12521677

    Cheers,

    Nick
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    We are on it:...

    We are on it: https://forum.supercell.com/showthread.php/1895375-Chill-Derby-Issues-Under-Investigation%21?p=12521677#post12521677

    Cheers,

    Nick
  15. Chill Derby Issues - Under Investigation!

    We are investigating the current issues with the Chill Derby. We will try to correct them as soon as we find the problem.

    Cheers,

    Nick
  16. Another maintenance just started to fix more:...

    Another maintenance just started to fix more: https://forum.supercell.com/showthread.php/1895210-Hay-Day-Short-Maintenance-Part-2-%2831-3-2020%29?p=12520899&viewfull=1#post12520899
  17. RESOLVED: Hay Day Short Maintenance Part 2 (31.3.2020)

    Update: We are back online!

    We will have a new maintenance to do some minor fixes:

    -Adjust some prices in new products
    -Correct the racetrack to show those players that are opted in.
    -Server...
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    [General] The thing is that Bluestacks has never been...

    The thing is that Bluestacks has never been supported, and if an update causes it to stop working there's not much we can do about it. We test and run the game on mobile phones, and tablets. Not on...
  19. Seems like it is a slightly trickier issue to...

    Seems like it is a slightly trickier issue to solve than we thought, so it will take some time. Sorry about that! :/

    Cheers,

    Nick
  20. RESOLVED: Hay Day Short Maintenance (31.3.2020)

    UPDATE: Back online!

    We will have to do a maintenance since something is acting up on the servers! We'll be back as soon as possible. Sorry for the inconvenience!

    Cheers,

    Nick
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    [General] I don't think we support Chromebook, same as with...

    I don't think we support Chromebook, same as with Bluestacks. Not sure why it suddenly won't work on it, but we don't test on Chromebook.

    Cheers,

    Nick
  22. [iOS] Yeah, for some odd reason the event had the...

    Yeah, for some odd reason the event had the Blueprints instead of Permits, thus we switched off the event. We are investigating the issue.

    Cheers,

    Nick
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    [General] Which devices? Cheers, Nick

    Which devices?

    Cheers,

    Nick
  24. Thanks Ricky!! :cool: Cheers, Nick

    Thanks Ricky!! :cool:

    Cheers,

    Nick
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    From Derby and Valley rewards! :) In the future...

    From Derby and Valley rewards! :) In the future possibly from other places as well.

    Cheers,

    Nick
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