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Hello guys,
Yesterday I bought a new phone, (Samsung galaxy grand prime VE).
And I went to download Clash of clans instantly, But it didnt load.
I've updated my software I'm android 5.0.1 or something like that.
I've googled for hours but Didn't find anything else than people with the same problem.
And I see some videos and people play it on the same phone, So I don't think that it can't run Clash of Clans.
I've also reinstalled it 4/5 Times!
Could someone help me please?
Greetings!:smirk:
http://forum.supercell.net/showthrea...=1#post3976801
Hi
Please see the above link for troubleshooting.
I've already checked everything and Tried everything on that list, But it didn't solve anythingQuote:
Originally Posted by shivampaw
Thanks for replying!
Try reinstalling it under cellular data or a different internet connection.Quote:
Originally Posted by Sosaaa
Well the thing is, I already tried it, And I don't have Mobile internet, I can only acces Internet with my wifi, But my wifi isnt the the thing that causes this problem, I can play it on my Iphone 4s, But I got a samsung galaxy grand prime yestersday and it gets stuck while loading.Quote:
Originally Posted by Radiating
I've also checked the play store, and People with the same phone have the same problems, Only a couple can play on the same phone, the rest has the same loading problemsQuote:
Originally Posted by Radiating
After 2 minutes it says ''Connection broke''Quote:
Originally Posted by Radiating
While I can play it on my iphone
So it is working fine on another device? Are you able to try a factory reset?
Yeah it's working fine on another device and I don't think a factory reset will help, cause I just got the phone brand new and updated it to the newest iOSQuote:
Originally Posted by shivampaw
Also people on the play store is begging Clash of clans to fix it for the phone, inclusive me:DQuote:
Originally Posted by Sosaaa
It's android right? That isn't iOS :pQuote:
Originally Posted by Sosaaa
Yeah I know what you mean but there isn't much choice left.
Yeah it's Android my bad :P, What do you mean there isnt much choice left? :cQuote:
Originally Posted by shivampaw
If you've tried everything on the troubleshooting then the only other thing I can suggest is a factory restore.Quote:
Originally Posted by Sosaaa
Alright thanks for your time and reply's! :PQuote:
Originally Posted by shivampaw
But I won't reset it cause It won't help, It just came from the factory.
I Think that I just have to deal with it that I can't play Clash of clans.
Thanks for your reply's again.
Greetings
Okay. No problem and hopefully it'll somehow resolve itself :)Quote:
Originally Posted by Sosaaa
Quote:
Originally Posted by shivampaw
How the hell...
IT SUDDENLY WORKS!?
I'm so happy! :D
PS: when I build something it's invinsible So I can't see it And it takes long to load.
Aaand it doesnt work anymore, Now it crashes while it's loading.Quote:
Originally Posted by Sosaaa
PS: I'm back again on the old problem
same phone,same problem....p.s. factory reset is not helping...Quote:
Originally Posted by Sosaaa
That's weird. Have you tried clearing space on your phone? Clearing ram etc?
yup.tried everything i could remember.problem remains...that 's why i came here for help....
Hmm.. If you have also tried the troubleshooting I linked earlier I'm not sure what else can be suggested.Quote:
Originally Posted by dejantt
I have 6gb of free space manQuote:
Originally Posted by shivampaw
Could the resolution be a problem? my phone got
540 x 960
To play the game on Android, you will need a device that meets at least the following specifications:Quote:
Originally Posted by Sosaaa
- Google Play must be available on your device and in your location
- 0.5 GB of RAM (1GB or more recommended)
- Android OS 4.0.3 or better
- A screen resolution of 800x480
Depending on whether you got them mixed up it could be.
Damn That could be it, What do you mean with 'Depending on whether you got them mixed up it could be'? :pQuote:
Originally Posted by shivampaw
And could there be a fix that This resolution can play Clash of Clans too? Or is that impossible?
If the order of the numbers (480x800) makes a difference then that is probably the issue. If it doesn't then I'm confused. I'm pretty sure the order does make a difference though so it is probably the issue.Quote:
Originally Posted by Sosaaa
And could there be a fix that This resolution can play Clash of Clans too? Or is that impossible?Quote:
Originally Posted by shivampaw
I'm not sure. Doubt it. Just keep trying and see if it loads is all you can do.Quote:
Originally Posted by Sosaaa
Quote:
Originally Posted by shivampaw
♥♥♥, now it works again, but I doubt if it will work if I restart it, I will keep you up.
Alright, I think I got a little fix, My solution was to keep on restarting the game even when it says lost connection, so the 2/3 third time I load the App it works!Quote:
Originally Posted by shivampaw
I hope they can find a fix for this!:D:o
Weird... Try leaving your device off for some time or something and seeing if it just needs to like cooldown.
Well it is weird, but it works! So I just play it like this now, But it means that this Phone can run Clash of Clans!Quote:
Originally Posted by shivampaw
I just reconnect when the button appears wait 1/2 Minutes and it works!:smirk:
Hi. I have the same problem. I have send report from inside game help but they not fix it yet. I also send them email for that problem but ... ok. My problem is when I launch the coc in loading screen freeze at ~20% and after 1 minute appears a message with connection problem. Then appears choice to try again and if selected to try again app loading fine !!! 😱😱😱 today I check my logcat and I see problem with activemanager: activity pause time out for activityRecord{22038838uo com.supercell.clashofclans/.GameApp t62}
and
Packagemanager: failure retrieving resource for com.supercell.clashofclans: Resource ID #0x0
PLEASE SOMEONE FIX THAT BUG.
Thank you.
Could I suggest you to solve this damn bug?? Stop with bot responses now, please!!Quote:
Originally Posted by shivampaw
That is a known bug everybody knows about but SuperC... I'm not developer like you. I'm just a suffer of this CRapp and I know how to solve it but not SC???
It is something related to external sdcards. I know it, we know it, do you know it?? I think no, you don't know it. Brutal...
1) I am not a supercell developer.Quote:
Originally Posted by ismael280373
2) My responses aren't bot responses.
3? If you know what causes the bug then if one of you can get into the game context support through in game settings -> help & support and report it to supercell.
4) How do you know it has to do with external SD card?
well, could you ask the people who fix bugs, to try them to fix it what the guy just told?:pQuote:
Originally Posted by shivampaw
I have nothing to do with supercell. I am just a community member like you and the others here.Quote:
Originally Posted by Sosaaa
Ooh, alright:(:pQuote:
Originally Posted by shivampaw
Ok, I get it, guy.Quote:
Originally Posted by shivampaw
No. Your responses are a copy/paste from SC bot responses.Quote:
Originally Posted by shivampaw
I've already done to get a bot response from SC, like yours.Quote:
Originally Posted by shivampaw
Because I have 2 devices, one with external sd card, other without. The one with external sd has the ♥♥♥♥ing damn problem. The one without hasn't. On the devide with external sd card if you unmount sd from android settings, reboot the device and installs this ♥♥♥♥ of game... this ♥♥♥♥ works fine.Quote:
Originally Posted by shivampaw
It's not my procedure. It's from a mate, here on forums that solved de issue so many people has but not "developers" from SuperCell, nor you. And this mate know how to solve an issue SC has created but not "developers", nor you.
Sorry, I'm being rude. But it is frustrating how this problem could be alive weeks before update. And responses from SC and you are frustrating me too.
Regards.
I will only paste a reply or link you to one when it is related to your problem. All customer services have some sort of automation and so does supercell.Quote:
Originally Posted by ismael280373
If you know the problem have you reported it calmly in game? If you have you've done your job and it will hopefully be fixed soon.
No need to be rude. I am only trying to help, whether you see it or not.
Hmmm, I haven't mounted any SD card, and I'm still facing the same problem.Quote:
Originally Posted by ismael280373
My game wont load on my android phone. I've tried everything that they suggest. It's a note 4. I've been playing on this phone for like a year then all of a sudden over a month ago it stops working and won't load. Contacted supercell and that was a joke. Worthless. Sounds like no one has any idea how to fix this problem. I can play just fine on my iPad. I don't understand.
I had the same problem and managed to fix it!Quote:
Originally Posted by Devtime15
Step 1: Uninstall Clash of Clans
Step 2: Sign out of Facebook and Google
Step 3: Restart phone
Step 4: Download the APK file (wi-fi)
Step 5: Install Clash of Clans but DON'T RUN YET
Step 6: Sign in to Facebook and Google
Step 7: Turn off wi-fi and turn on mobile data
Step 8: Run game
This is what worked for me on my Android phone when nothing else worked.
If the other solutions don't help, give this a try :)
I know the problem and I have reported in game, yes. I've done my job but, WHEN in the world SC will do yours?????????Quote:
Originally Posted by shivampaw
Hope and SC wouldn't never be on the same paragraph. They are so incompetent...
I try your solution but I have the same problem. Also I try to install coc from es file explorer but ... I restart it ,delete accounts , mobile data, with sd card, without sd card, now I will go with my phone and coc to church if God help to this problem. ...Quote:
Originally Posted by Ranger79
GUYS SERIOUSLY THERE IS ANYONE FROM SUPERCELL TO SEE THAT BUG AND TRY TO FIX IT ???
Let me add my .02...
I have a Droid S5, Note 2 and an Ipad... all have accounts on them. This past Saturday, January 9th... I tried to open the app on my Ipad and it shows the screen for a split second and then disappears, as if I hit the home button. Tried pretty much everything I could find and nothing worked. Both my Droid phones.... I try and open the app and it starts to load, then I get the "Unfortunately the app stopped woking (crashed)" message. If I immediately try and open the app after the crash, my entire phone locks up and NOTHING works... home button, volume, power button, everything. I have to let it sit for ~5mins and then I have control over it again. This sh&t has been going on all week. Upon some miracle, if I click the app, it loads successfully, allows me to play, and when I close it, it closes then crahses - I get the error message even after I close the app. A clanew member texted me and told me he hasn't been able to get in for 4 days.
There's nothing wrong with your phone... it's the idiots who changed the app that caused this issue. Do us all a service and fix it... you're losing money daily... and players just the same.
-end rant.
Oh, and I've reported over 10 crashes (prompted to report with system file log) and still no changes.
Great job SC
Yeah They really need to fix it for all the device's with problems:(
I will never report anything to SC anymore. I will not waste my time talking to bots.Quote:
Originally Posted by Moose1017
And now its almost 2 months, I have to wait 9273378382 mins till it shows 'lost connection tryagain♥♥♥♥not' then I have to hit the 'try again' and it works fine.
P.S: I am using Samsung Galaxy Grand Prime 4G.
I have exactly the same thing, I need to wait till it says Retry on connection lost and then it just works fine.Quote:
Originally Posted by Quinn786
Please solve this As soon as possible.
I actually can't belive how supercell is being so ignorant and unhelpful with this problem. They clearly do not care, sick and tired of them doing nothing there's no point and they are useless there is no solution or response from them you guys might aswell just move on and play a different game because this will never be fixed. Supercell are outrageous.
Hi
Before you link me to the troubleshootin part. Please don't because I've tried it multiple times and loads of others are having the same problem but supercell are refusing to do anything.
When I open coc it stops at 15/20% and I have to wait like 2 minutes until a "You have lost connection. Retry" so I click retry then all of a sudden the game restarts and magically works. But I have to do this everytime the game starts so it takes me a couple of minutes to actually play it. Please help me I'm on samsung core prime and I've even factory resetted but it has still not worked.
Thanks