Printable View
Supercell can tell that COC is screwed up right now, and the forums are going crazy. Well, why aren't you guys responding?!?! There's been no communication since the update! I've seen Moderators banning people, Staff announcing updates, but nothing to explain what the heck's going on!!
Oh, btw. Regarding that In-game help&support chat, I can tell the replies are automated and not real people talking to me. Useless! ugh.
I feel bad for the mods getting thrown under the bus. :/
which part was screwed up?
you sound like the ignorant one, coming in here demanding answers like your the king of the worldQuote:
Originally Posted by CHAOTICfarmer
I agree in the main. I think there may be a language barrier on dogs. In my country calling someone dawg is like saying he or she is part of the pack. A good thing. Maybe try to tone it down just a touch. They feel you are attacking them. One must treat people with power madness like small children, curb reprimands with politeness and end it with a smile and a small compliment
you making these posts do not help
Customers have a right to ask for answers. And he is correct, they do use scripts to reply to support inquiries.Quote:
Originally Posted by Joking313
He has a right to voice his feedback on the forum. That is what the forum is for. The mods have said this much.Quote:
Originally Posted by bluphyre
what is this even? why did you post this garbage here?Quote:
Originally Posted by Conan1600
You defending Supercell does not help as well.Quote:
Originally Posted by bluphyre
Are you serious?! the customers don't have a god given right to answers, although it would be smart for SC to respond to the community they are not forced toQuote:
Originally Posted by Johnnysks
Are you not smart enough to see what just happened? Think about it for a secQuote:
Originally Posted by Joking313
He said right to Ask. Ask is the key word there....Quote:
Originally Posted by Joking313
Calm down, little angry one. Poster said "customers have a right to ASK for answers." ♥♥♥♥♥♥$ale has us turning on each otherQuote:
Originally Posted by Joking313
Let me rephrase. A customer has the RIGHT to ASK QUESTIONS. Good enough?Quote:
Originally Posted by Joking313
PS. In most cases, a company does have to give some kind of reply, even if they are dodging the question, to give the impression they did provide an answer. A company cannot go on ignoring their customers.
OP, are you pay for gem in this game?
Scripts don't mean that you're not communicating with a real personQuote:
Originally Posted by Johnnysks
Maybe he gets paid in gems? ;)Quote:
Originally Posted by rangermerah
Feel for you, thinking your amazing. Your not, he just wants answers, like 80% of players. Maybe one day u will get better. Good luckQuote:
Originally Posted by Joking313
By definition, scripts means the reply wasn't made by a human. Please don't tell me you haven't seen some of the very irrelevant script replies, such as if you are a th10, you may have loot problems because there aren't enough th10's in the game yet.Quote:
Originally Posted by Genos1213
Here, read this.Quote:
Originally Posted by Genos1213
http://forum.supercell.net/showthrea...32#post6286032
Are you going to insist this was a human reply?
http://forum.supercell.net/attachmen...8&d=1451944815
PS. Is there any reason why you bend over backwards to defend SC is most of your post, even when it is illogical? Do you also get paid in gems? Just curious, that's all. :)
i will get better? what am i sick?Quote:
Originally Posted by Uglyman
Yeah I know their support system is crappy. But to be fair most of the questions are quite crappy too, and I imagine they're being flooded by them. Apparently a real human reads them and sends the correct scripted reply, there is nothing intrinsically wrong with scripted replies and it is the professional thing to do.Quote:
Originally Posted by Johnnysks
There are many many polite, well thought out posts on the feedback thread.
They have all been ignored.
Maybe a little abuse will wake supercell up
You're not sick. you're just jokingQuote:
Originally Posted by Joking313
Except often, the replies are irrelevant to the questions. In my 2 years of playing COC, I too have been met with irrelevant replies 90% of the time I contacted the support. If 90% of the replies are irrelevant to the inquiries, then 90% of the time the replies will only inflame the customers. I started playing another game. I made a support inquiry. Here are the emails.Quote:
Originally Posted by Genos1213
Me:
Hi
I can login from my tablet, but login doesn’t work on my nexus 6p (nor can I create an account on the nexus 6p). I’m certain it’s a device compatibility problem. I’ve already reinstalled it on my nexus 6p twice already with the same problem. Please advise, thanks.
Them:
Hey Johnny!
Unfortunately the Nexus 6P isn't supported yet, this might bethe issue :(
Me:
Thank you for using a human reply (other game uses bot to reply). Is it likely Nexus 6p will be supported in the near future?
Them:
Hello again Johnny!
Yup, not bots here, just *unnamed company* minions!
Our team is still small, so although we always want to do our very best for our awesome players, I cannot tell you for sure when your model will be available, therefore I want to thank you in advance for your patience and understanding.
I leave you here a list of devices that are already compatible just in case you want to try the game in other device on the meantime:
*link to a list of supported device*
If you have any other questions, please let us know so that we can help you.
Hope soon you will be able to join the *unnamed game* family! I´m sure we will have tons of fun together!
Me:
Thank you for your help again, have a nice day.
Them:
You too!
They then send a follow up email to see if I liked the support. I have spend $0 in that game. I have spend $500 in clash. I never get support like that in clash, and I'm sure the unnamed game doesn't have the revenue, profit, or resource that clash has. It's nice to be treated like a human. I had almost forgot what it was like.
you didn't give him a crown?Quote:
Originally Posted by Joking313
I really love that & if I know what is that game I going to download & play!! From each 10 times I contact SC only 1 time I get human & the rest are bots. Those are completely automated to search for keywords in your message just like the way they do when are trying to send the message & show you options to where you need to search. Few minutes I sent them a question about when is game getting fixed. I assume from now they will send the generic "team is trying best to make game fun for all".Quote:
Originally Posted by Johnnysks
Me too.Quote:
Originally Posted by Johnnysks
But I don't think this will change if SC doesn't respond.
I know. SC didn't give them a leg to stand on.Quote:
Originally Posted by Brokkenpiloot
well um... you know that around 21 million people play clash of clans, so do you know how many people they would need to hire to reply to every single customer, this smaller game he is talking about probably is small enough that not many people are contacting customer support at the same timeQuote:
Originally Posted by Saleh47
forum troll confirmed.Quote:
Originally Posted by Joking313
corrections in Bold, as i highly doubt more than 2 or 3 million are active in any given month.Quote:
Originally Posted by Joking313
Most likely ALOT. ...considering the weight of this horrible mistake they made and how many people are ♥♥♥♥♥♥ about itQuote:
Originally Posted by Joking313
What is your point?Quote:
Originally Posted by Joking313
If you ever ran a company would you tell your customers this?
And yet a small company with limited resource can provide good support, while the #1 grossing game doesn't have the resource to provide decent (not even good) support?Quote:
Originally Posted by Joking313
Now That's more like it :PQuote:
Originally Posted by DaiGuren
according to clash forcaster there is like 2 or 3 million on an any giving instant, sooooo according to them you are a lot wrong:Quote:
Originally Posted by DaiGuren
http://clashofclansforecaster.com/
Dood, it's a prediction engine based on time zones and historical information (if at that). It doesn't actually have any current COC data. That's why it's call a forecast.Quote:
Originally Posted by Joking313
forecastQuote:
Originally Posted by Joking313
ˈfɔːkɑːst/
verb
- 1.
predict or estimate (a future event or trend).
"rain is forecast for Scotland"
noun
- 1.
a calculation or estimate of future events, especially coming weather or a financial trend.
synonyms: prediction, prophecy, forewarning, prognostication, augury, divination,prognosis, projection, calculation; More
It doesn't have any real data. All are forecasts & you can check the definition above. Only SC knows really how many people are there in the game at any instant
Exactly. And you can tell it's not accurate cos in the times that cocforecaster says loot lvls are high, its almost the oppositeQuote:
Originally Posted by Johnnysks
Beat me to it. I was googling the definition of forecast. :pQuote:
Originally Posted by Saleh47
A fact wouldn't be a prediction or forecast. It would simply be a fact.
Use keyword define :pQuote:
Originally Posted by Johnnysks
Like "define forecast" & google gets you definition on the top of the page :thumbsup:
Say that again once oh don't get mod in the next 24 hrsQuote:
Originally Posted by Joking313
i say that SC makes a separate forum for complaints
That would be quite funny...XD but then SC would never check that thread as it would just be continuous spam LOLQuote:
Originally Posted by bluphyre
It's not ignorance, they're probably pretty busy or actually already focusing on this issue
Set the place on fire!Quote:
Originally Posted by CHAOTICfarmer
Well if they're focusing on it, shouldn't they announce that they are so that people actually get that sense of relief? It would also stop a lot of the hate threads...Quote:
Originally Posted by ICanSeeYourPixels