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So I need to reinstall the game and contact them there for the upteeand time? And google again ?Quote:
Originally Posted by shivampaw
I did contact thru a regular email (comcast)
I Uninstalled all google apps because I can't stand them
I have no gmail, google+ or google play
You uninstalled all Google Apps? You won't be able to get your village back without them.Quote:
Originally Posted by Beth69
Okay listen. You need to start a new village and connect it to a G+ account. Then you need to contact support and give them all the details.
Now there are two ways to contact support.
1) Through in game settings->help & support.
2) Emailing them at clashofclans.feedback@supercell.com
If you email them you will get an auto-reply saying to contact them through in game settings.
Reply to that email with your original message (just copy & paste it.). When you have replied to it the ticket will go through to support.
From then you just need to wait for their reply.
I went through the game help and support, all the do is ignore me and delete all contact I had with themQuote:
Originally Posted by shivampaw
Been going through this for weeks since th11 update
They just keep saying I need original google purchase receipt for purchase of gems
I don't have that from January 2014
I don't have google email from then, google can't restore anything
That's why I sent credit card statement from then January 2014
Arrrrrrrrrr, pfffffft so fustrated
Ok so you have tried the 1st option. Now try option 2.Quote:
Originally Posted by Beth69
2) Emailing them at clashofclans.feedback@supercell.com
If you email them you will get an auto-reply saying to contact them through in game settings.
Reply to that email with your original message (just copy & paste it.). When you have replied to it the ticket will go through to support.
From then you just need to wait for their reply.
Where is place to me for mention village ownership request ticket. Do I just have to send it to clashofclan.feedback@supercell.net? Thx
Yes. You will have to reply to the auto reply email you get though.Quote:
Originally Posted by Qintanputra
Still the same ♥♥ from supercell through regular email and support through gameQuote:
Originally Posted by shivampaw
Gave them all information and answered all their questions
Supercell sucks !!!!!!!!!
Wow.. I jumped on here to try and find help to the same issue you guys are experiencing and I don't feel very confident anymore that I will ever get my village back :(
Phone's screen broke, got a new phone couple months later, trying to reactivate previous account which wasn't linked to a Google account (only Facebook which I've since discovered is useless) and so I don't have any receipts for Gem purchases which is what they are requesting...
Have had a couple conversations deleted and advised not to bother asking for help again as they will not assist?!?!
I've tried submitting copies of credit card statements as I dont have the receipts from June 2014 when I started the game (don't believe I even received any receipts)..
The in-game support is terrible, I cannot believe they won't even allow me to ask for any alternatives to verify my account and just delete the threads...
I have tried to email the support email address posted above and then replied to their auto-response.. I will update all once I get a response but after reading all these forums online with similar issues, I feel like the last couple years of playing will go down the drain.. (along with all the money spent).
Really hope I am wrong and wish all the others luck as well as it seems we will all need it as much as possible!
mik
Good luck to you, I have had noneQuote:
Originally Posted by mikszt
Obviously I have had same issue for weeks and done same things as you
You would figure credit card and bank statements would be sufficient proof
I also have a screenshot of my base and player tag#
Yeah, my conversations deleted from them as well
Seems useless
What happened exactly?Quote:
Originally Posted by Beth69
You can get the receipt by logging into google wallet or requesting it from Google.Quote:
Originally Posted by mikszt