Printable View
Hi,Quote:
Originally Posted by Beth69
Please email them at clashofclans.feedback@supercell.com and you will get an auto reply saying to contact them through the game. Just reply to it with your problem and all the details again and wait for a reply. You will also need to give support all the details of the current village on the device (including the player tag) and also the player tag of the lost village as well is also helpful.
Did that and moreQuote:
Originally Posted by shivampaw
Gave screenshot and player tag and all the above I mentioned
Gave them everything and more over a dozen times when replying to their generic message
So you emailed them. Got the auto-reply. And then you replied to it and gave all the info?Quote:
Originally Posted by Beth69
Then what was their reply?
They didn't reply, they erased conversation just saying they couldn't verify informationQuote:
Originally Posted by shivampaw
????? Gave them all answers to their generic questionaire :
Screenshot of base, player tag#
Screenshot of bank and credit card statements of gem purchases
Date I stared game, city and country I started game in
Clan I was in, level I was, the level I was
What device I used
Even more information they didn't ask for just to prove it is my base
I'm still in contact with clan on band but that won't do anything
What more can I do??? Really ♥♥♥???
Did this several times
Really sucks, just want to play the dam game
No faith in supercell anymore, probably time to give up
The conversation doesn't get ereased if you emailed them with the email because it's just a normal email. You will need to wait for a bit (days to a week or so) from the time you reply to the auto reply you get when you EMAIL them using the email I posted above.Quote:
Originally Posted by Beth69
I'll try again, but I don't think I'll ever get my village backQuote:
Originally Posted by shivampaw
Thank you for all your help!!!! ☺
I'll keep checking this post
I know I'm not the only one this happens to
Why do I see others with same issue and they are getting their village backQuote:
Originally Posted by Beth69
I been trying for weeks
I give support all the information they need and more
Just wait for a bit after sending a message through EMAIL. You should get a reply ;)Quote:
Originally Posted by Beth69
I did get regular emailQuote:
Originally Posted by shivampaw
They said contact them thru the game, wow I tried that over 1/2 dozen times and I only got ignored from them so I Uninstalled the game because I was not starting out at level 1 again after playing for 2 years
Like I said. You have to reply to the email that says contact them through the game. You need to reply to it with your problem details and everything again (basically just copy and paste your original message) and then it will get through to them.Quote:
Originally Posted by Beth69