Message , from me

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Originally Posted by iainator99

Almost identical to the message that I got back from them as well...

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Originally Posted by Aphrodi

It really doesn't. The automated message is how they'll add minor tweaks not revert fully

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I believe the mods have been quite forthcoming about support tickets. They have confirmed that support staff use canned responses to reply to tickets but have stated that the staff are real people and the tickets are read by those real people.

Using canned replies is pretty common in customer support these days.

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Originally Posted by Conan1600

You are too optimistic. To me it sounds like, "shut up, sit down and take what is given"

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Exactly.... they are just sugar coating the response.

It sounds like to me like a sugarcoated "Please stay and give it some time." Note the mention of the money spent, too.

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Originally Posted by Starsb4lootjl

Whenever we do make adjustments, we make them for the benefit of as many players as possible. There are no easy, immediate fixes to this that wouldn't have a huge impact on everyone who plays the game. That's not to say we're never making changes again, but before tweaking anything it's crucial that we analyze the potential impact from all angles.

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If only they had analyzed all angles prior to the update.....

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Originally Posted by smolson

I believe the mods have been quite forthcoming about support tickets. They have confirmed that support staff use canned responses to reply to tickets but have stated that the staff are real people and the tickets are read by those real people.

Using canned replies is pretty common in customer support these days.

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I completely agree part of the message was not a canned response.. and my role at my job is maintaining adequate usersupport for our website, so I am well aware of the tactic used.

I dont want old coc back... I hated the concept of people sniping up to masters league as a town hall 8 and saying they are the best on global... the thing I dislike about the new update is they changed so much so fast... all they had to do was add town hall 11 and make the town hall a storage... ignore pbt and shield because thats what screwed everyone.

Make troops train times less and I'm happy waiting 2-3 hrs to farm is boring. All I see is max th10-11 ok I can deal with that. I'm up too the challenge my war stats can attest to that. But it's not playing a game if you only get 4 attacks in a day farming even less if it's war day. And we war back to back. So 6 farm runs every two days is terrible. I'm fine not hiding behind a free shield, I'm fine not gibarch coring rushed or weaker bases, I'm fine with Pbt and the new search system if only I could attack once an hr and stand a chance of getting loot. I can build a two lava lava looniest in one hr but it's hit or miss whether or not I get the loot and th. Only consistent attack strat I find that works is war style 2 star 70% plus or 3 stars works for farming now. I don't next past 50 times.

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Originally Posted by smolson

Using canned replies is pretty common in customer support these days.

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That's the truth...
As someone that has to do so, I use canned responses all the time, some automated for certain keywords, in my line of work.

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Originally Posted by LordBrunothefirst

I dont want old coc back... I hated the concept of people sniping up to masters league as a town hall 8 and saying they are the best on global... the thing I dislike about the new update is they changed so much so fast... all they had to do was add town hall 11 and make the town hall a storage... ignore pbt and shield because thats what screwed everyone.

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So you think bragging in global was as good justification for eliminating sniping? That's such a SERIOUS issue. Too bad the elimination of sniping won't stop all the little boys there from trolling for girls and trying to impress us with their new-found ability to cuss. And how about all those lowbies who start clans and BEG people to join.

Yep, too bad that SuperCell doesn't do something like eliminating sniping to stop that stuff too.

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Originally Posted by Starsb4lootjl

Make troops train times less and I'm happy waiting 2-3 hrs to farm is boring. All I see is max th10-11 ok I can deal with that. I'm up too the challenge my war stats can attest to that. But it's not playing a game if you only get 4 attacks in a day farming even less if it's war day. And we war back to back. So 6 farm runs every two days is terrible. I'm fine not hiding behind a free shield, I'm fine not gibarch coring rushed or weaker bases, I'm fine with Pbt and the new search system if only I could attack once an hr and stand a chance of getting loot. I can build a two lava lava looniest in one hr but it's hit or miss whether or not I get the loot and th. Only consistent attack strat I find that works is war style 2 star 70% plus or 3 stars works for farming now. I don't next past 50 times.

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If SC wants us to attack with larger armies, then they need to reduce training times and troop costs. I am not opposed to using "real armies" but I am not willing to waste hours of build time on a mobile phone game. I know how to use attacks of various types, but previously I used barch to farm because it was fast and most efficient. I am not going to waste my time with a few large attacks now. For the time being, I will war when my hero is not upgrading and just sit back and log on a couple times a day to collect. Buying gems is definitely in a holding pattern until changes are made to fix this disaster of an update.

On a positive note, I have been able to move on to other games. They are currently a much more enjoyable way to spend some free time.

Fanboys and girls can get on here all they want and tell everyone that the game is fine and it is a minority that is not happy. That does not change the reality of the situation. Many, many long playing, gem buying players are not happy with this game that was previously enjoyed. If you look at the revenue estimates online (see below). There was a bump at patch release for the whale gemmers, then a massive drop. Then there was a boost with xmas, then we in the middle of another drop. I would be interesting to see how the gem purchases go in January. I am willing to bet they will be terrible. Once the whales get their maxed bases, the main lifeblood of the game is the rest of the pop. The rest of the pop is not buying gems like before. This will only continue to decline as long as everyone is forced to play "as intended".

https://thinkgaming.com/app-sales-da...il/2015-12-31/