To people who have experience dealing with lost village.
This isn't about my account, I'm fine.
My clanmate has a tab that's no longer compatible with LATEST version of CoC. Version before TH11 patch worked fine, but of course it's obsolete.
Unfortunately he's dumb and never linked his account to gmail (his tablet is android).
He sent an email (plain email from gmail) to CoC support but they replied to him to send report from the tab he was using. The tab can no longer load CoC, heck playstore doesn't allow him to install the update. So how?