Banned for rise trophies?

Good evenings / night to all. First I appear, my name is Adrian Arrieta (Adri:3 in the game) I am the TH9 with more trphies in the world 4822, joust on having come to my record Supercell banned my account invoking that I use and promote it you programme not allowed, to what I want to contact the Staff of supercell to know that tests exist of that I use these programs, I have come even there without need from none from these programs, nevertheless it is understandable that supercell hated the high TH9,8,7 of trophies, but to come to ban without motive is something more serious, i loses time, money for a simple hatred of supercell, it wanted a response or it forms someone of contacting them directly and it wanted that they speak to me about the REAL motive of my ban which was the day: On Sunday, the 27th of December, in addition I want to know if they will take charge of everything what already I have lost. Thank you and I wait for the response.

Hi,

You can email Support through clashofclans.feedback@supercell.com

You will get an auto reply email. Just reply to that with your problem again and it will get to them.

Thanks very much :)

It seems that you have been banned for promoting and using third party apps which violates TOS..Even if you don't use them you might have been talking about third party apps on global so someone might have taken the screenshot of your comments and sent to supercell with the accusation of promoting third party apps.For how many days you have been banned?

1 months, but i never talk in global chat, only on my clan chat

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Originally Posted by AdriClash

1 months, but i never talk in global chat, only on my clan chat

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Contact SC and they will be able to tell you why you were banned.

Ridiculous. They banned Adri.... :facepalm: I watched some videos of your TH9 raids, and for sure you don't use any chéat. Hopefully SC can give you your account back in the following days.

Sivanpaw thanks! now i send message for SC!

Nerf713 yes is very ridiculous :facepalm:

I cant contact with SC :/

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Originally Posted by AdriClash

I cant contact with SC :/

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Cant you send them an e-mail?

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Originally Posted by AdriClash

I cant contact with SC :/

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Why? If you got an auto-reply then reply to it with the problem again so it will go through to them.

clashofclans.feedback@supercell.com

When sending the mail, they answer me at once saying to me that should contact directly from the game, but I cannot for the ban

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Originally Posted by AdriClash

When sending the mail, they answer me at once saying to me that should contact directly from the game, but I cannot for the ban

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Yes, reply to it with your problem again and it will go through to them. Remember it can take a couple of weeks for a reply because the teams might be on vacation etc.

Ok, thanks you very much for help me (:

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Originally Posted by AdriClash

Ok, thanks you very much for help me (:

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No problem :)

Shiv

Supercell never answered to my messages :/

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Originally Posted by shivampaw

Yes, reply to it with your problem again and it will go through to them. Remember it can take a couple of weeks for a reply because the teams might be on vacation etc.

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Just because they earn millions that doesn't mean all 150 employees will keep on having vacation from Christmas to New Year and would leave the office empty. There are 4 branches of supercell across globe and employees work there everyday and yeah some of 150 employees take leave and not all simultaneously. Have you ever heard that every Google employee was absent in office for days because they are having vacation??
It's not school or college. In jobs you don't get school-like winter vacation.

It doesn't need to be a global person to ban you. Someone caught you ♥♥♥♥♥ed and sent screenshots to supercell as proof. I want to trust you but 99% of people who got banned for "no reason" usually did something

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Originally Posted by forever10

Just because they earn millions that doesn't mean all 150 employees will keep on having vacation from Christmas to New Year and would leave the office empty. There are 4 branches of supercell across globe and employees work there everyday and yeah some of 150 employees take leave and not all simultaneously. Have you ever heard that every Google employee was absent in office for days because they are having vacation??
It's not school or college. In jobs you don't get school-like winter vacation.

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All we know is that the full team isn't available as some are on vacation. Now how many and who is available
Is u known to us. So considering that it
Makes checking more sense to let people know that there might be a delay in a reply instead of letting them go in blind.



Op. They will reply to you - just wait for a bit.