I think your email server is broken

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Originally Posted by Vilkacis

Are you all illiterate? He is upset with Supercell because they haven't responded to him. He does not at any point hold SC accountable for the name change, the bullying (although this he has a certain right to) or anything other than terrible communication over an issue that is obviously causing a certain level of distress.

As for the multiple emails. He could safely (I would imagine without having seen the emails) be able to claim that each incident of Supercell failing to respond to a query is a seperate issue (even if it is caused by the same poor attitude).

@OP I had a quick look at the bottom of the page and there is a parent's guide

Try emailing parents@supercell.com

You could also mention (or get legal advice on) the situation could well be regarded as a data protection issue since it is evident that it is having real world repercussions and your Son is being made readily identifiable and a target of abuse due to the user name.

Good luck resolving this but I'd take it off the forums (especially the general ones) as you will almost certainly find no joy here even if everything wasn't being drowned out by dissatisfaction with the update.

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Could you explain how the bullying could be blamed on SC? Surely the bullying can only be blamed on the bullies.

Yes, ultimately the bullies are responsible for the bullying, but if the name was changed by COC the bullying would most likely cease.

Not sure if I missed this on a post above, but have you tried to use the "in-game" help system? I find I get a response almost immediately when I use the Help system built into the game. You would also be able to screenshot and submit the bullying to the in-game rep to see if they can speed things along and they may also temporarily ban some of the bullys, which should stop them from bullying in the future.

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Originally Posted by ropepirate

Could you explain how the bullying could be blamed on SC? Surely the bullying can only be blamed on the bullies.

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What are you talking about? I'm not blaming the bullying on Supercell. I know you're a raging fanboy for them but at least try to read what I've written instead of clutching at straws to defend your beloved master.

Just for clarity. Supercell's inaction in a position of power makes them partially accountable for the continued bullying. It could be considered similar to how SC may potentially be held accountable if someone wrote libellous/slanderous things on this message board, SC were informed about them and then did nothing about it. They have a duty of care here to one of their clients.

Imagine the situation from the child's point of view. They are being bullied for something outside their control that some else can fix by just pushing a few buttons. From what you've said you seem to be ok with the idea that if Denton pushed you into a meat grinder and I was stood there next to the off button with you screaming at me to stop it I'd be quite within my rights to just watch and in fact, by your own example here in this thread, mock you while you were slowly ground to a pulp.

So, obviously OP has bought a COC account for cheap because the name change was not available and now is ♥♥♥♥♥♥ off because support totally owned him.

Am I missing something here?

tell your son to get over it

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Originally Posted by bathtubgin

So, obviously OP has bought a COC account for cheap because the name change was not available and now is ♥♥♥♥♥♥ off because support totally owned him.

Am I missing something here?

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Actually yes you are missing something, I have had the account for ages, maybe a year or longer! The original name was my son's name at inception, and about a month ago his friend changed the name.

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Originally Posted by Nightfall18

tell your son to get over it

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I did, but he didn't, hence the request to SC to change the name.

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Originally Posted by paperdoyley

Actually yes you are missing something, I have had the account for ages, maybe a year or longer! The original name was my son's name at inception, and about a month ago his friend changed the name.

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Well its time your son learned some responsibility since you apparently do not teach him any.

He should learn
1) keep his belongings safe.
2) keep better friends.


Consider this a very cheap lesson.

Perhaps you could learn one yourself, yelling at people on your sons behalf shows your child that you think he is inept.
A +13 year old should be capable of composing an email.

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Originally Posted by CnConrad

Well its time your son learned some responsibility since you apparently do not teach him any.

He should learn
1) keep his belongings safe.
2) keep better friends.


Consider this a very cheap lesson.

Perhaps you could learn one yourself, yelling at people on your sons behalf shows your child that you think he is inept.
A +13 year old should be capable of composing an email.

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How could you possibly know whether I have taught my child the concepts of responsibility throughout his life?
Valid point about keeping better friends, but part of life is learning such social skills, which must often must be learnt through personal experience.
I have not been yelling at anyone, the lack of response from the SC customer support team is absolutely disgraceful, and whilst my child is aware that I have contacted SC regards the name change he is unaware of the content of the emails and these posts, so he does not think that I think he is inept.