I think your email server is broken

Ref: 'supercell_issue_20151129093632774-7ec0bf538c7a839@supercell.mail.helpshift.com'

Can somebody please have the courtesy to respond to my email below!

I find it absolutely disgraceful that I have had to write so many emails to request a simple username change, furthermore it is completely unacceptable that I have not received any response from my latest couple of emails! I also find it absolutely disgraceful that you could not care that my son is being bullied because of the unauthorised username change! Is this the type of non-caring attitude that you want to promote?

· I have illustrated that my son is offended by the username.
· I have illustrated the need to change the username as my son is being bullied because of the name change.
· You show no compassion that my son is being bullied, and a simple fix would be to change the username back.
· I have illustrated that the username was changed without consent.
· I have asked for information so I can contact your complaints department.
· I have been accused of sending multiple emails (below), which I have not!
o Please note, sending multiple messages with the same issue will not result in a different outcome as we will not be able to proceed further.
· I have not had an email response since the 2^nd December.
· Why are you ignoring my emails?
· Why won’t you change my son’s username?

Kind regards.

Out of interest what's the username and how did it manage to be changed?

Wait...you are angry at SC beause somebody took your son's phone and changed the username?

Quote:

---

Originally Posted by paperdoyley

Ref: 'supercell_issue_20151129093632774-7ec0bf538c7a839@supercell.mail.helpshift.com'

Can somebody please have the courtesy to respond to my email below!

I find it absolutely disgraceful that I have had to write so many emails to request a simple username change, furthermore it is completely unacceptable that I have not received any response from my latest couple of emails! I also find it absolutely disgraceful that you could not care that my son is being bullied because of the unauthorised username change! Is this the type of non-caring attitude that you want to promote?

· I have illustrated that my son is offended by the username.
· I have illustrated the need to change the username as my son is being bullied because of the name change.
· You show no compassion that my son is being bullied, and a simple fix would be to change the username back.
· I have illustrated that the username was changed without consent.
· I have asked for information so I can contact your complaints department.
· I have been accused of sending multiple emails (below), which I have not!
o Please note, sending multiple messages with the same issue will not result in a different outcome as we will not be able to proceed further.
· I have not had an email response since the 2^nd December.
· Why are you ignoring my emails?
· Why won’t you change my son’s username?

Kind regards.

---

I assume that English is not your first language so you don't know that multiple actually means many. If you have sent in more than one email on the same issue then you have sent multiple emails.

For the rest of your problem it would be best to PM a moderator and see if they can help you.

Slightly lost. You initially say "I find it disgraceful I've had to write so many emails..."

Then you say "I have not sent multiple emails"

??

Out of curiosity: what was your sons name changed to? And by "without consent," I'm assuming you mean SC changed your sons name? What was it before?

Quote:

---

Originally Posted by paperdoyley

Ref: 'supercell_issue_20151129093632774-7ec0bf538c7a839@supercell.mail.helpshift.com'

Can somebody please have the courtesy to respond to my email below!

I find it absolutely disgraceful that I have had to write so many emails to request a simple username change, furthermore it is completely unacceptable that I have not received any response from my latest couple of emails! I also find it absolutely disgraceful that you could not care that my son is being bullied because of the unauthorised username change! Is this the type of non-caring attitude that you want to promote?

· I have illustrated that my son is offended by the username.
· I have illustrated the need to change the username as my son is being bullied because of the name change.
· You show no compassion that my son is being bullied, and a simple fix would be to change the username back.
· I have illustrated that the username was changed without consent.
· I have asked for information so I can contact your complaints department.
· I have been accused of sending multiple emails (below), which I have not!
o Please note, sending multiple messages with the same issue will not result in a different outcome as we will not be able to proceed further.
· I have not had an email response since the 2^nd December.
· Why are you ignoring my emails?
· Why won’t you change my son’s username?

Kind regards.

---

Do I understand this correct.
* The name your son choose to start with was changed, by your son (or someone he lent the phone to)
* Supercell found that name to be offensive, given them the right to change the name to something random.
* You think it's disgraceful that they will not change your sons ingame name again?

Is this how the story went?

I have not had an email from you since the 2nd December so can only assume your email server is broken? I am an IT Security Consultant but could as our Server Team to give you a call to help out? What are you running? Exchange? Lotus Notes? Groupwise?? Outlook Express???

Ref: 'supercell_issue_20151129093632774-7ec0bf538c7a839@supercell.mail.helpshift.com'

Can somebody please have the courtesy to respond to my email below!

I find it absolutely disgraceful that I have had to write so many emails to request a simple username change, furthermore it is completely unacceptable that I have not received any response from my latest couple of emails! I also find it absolutely disgraceful that you could not care that my son is being bullied because of the unauthorised username change! Is this the type of non-caring attitude that you want to promote?

· I have illustrated that my son is offended by the username.
· I have illustrated the need to change the username as my son is being bullied because of the name change.
· You show no compassion that my son is being bullied, and a simple fix would be to change the username back.
· I have illustrated that the username was changed without consent.
· I have asked for information so I can contact your complaints department.
· I have been accused of sending multiple emails (below), which I have not!
o Please note, sending multiple messages with the same issue will not result in a different outcome as we will not be able to proceed further.
· I have not had an email response since the 2^nd December.
· Why are you ignoring my emails?
· Why won’t you change my son’s username?

Kind regards.

there is a change name option in-game but you can only do it once, after that you can't change your name. Plus the system is using an automated reply system to filter most of the e-mails

Are you all illiterate? He is upset with Supercell because they haven't responded to him. He does not at any point hold SC accountable for the name change, the bullying (although this he has a certain right to) or anything other than terrible communication over an issue that is obviously causing a certain level of distress.

As for the multiple emails. He could safely (I would imagine without having seen the emails) be able to claim that each incident of Supercell failing to respond to a query is a seperate issue (even if it is caused by the same poor attitude).

@OP I had a quick look at the bottom of the page and there is a parent's guide

Try emailing parents@supercell.com

You could also mention (or get legal advice on) the situation could well be regarded as a data protection issue since it is evident that it is having real world repercussions and your Son is being made readily identifiable and a target of abuse due to the user name.

Good luck resolving this but I'd take it off the forums (especially the general ones) as you will almost certainly find no joy here even if everything wasn't being drowned out by dissatisfaction with the update.

Its just so frustrating that Customer Services have been ignoring me, in the email trail they suggest I was sending a 'copy' of the same email, which I was not. Initially I was only ever replying to their emails on a one to one basis until they started ignoring me. I then started sending 'multiple' emails, one a day, but if their Customer Services would have answered them I would not have sent multiple emails.

My son's friend changed the username without consent. Just kids messing around really, but my son has been bullied over the name, hence my request to change the username back to its original status.

The Customer Services rep did supply some criteria which would have to be met for them to change the name back. I responded appropriately illustrating that I did in fact meet the criteria for the username to be changed back. Surprisingly I have not received any emails since this one!

Apologies for the 'multiple' posts, its just so frustrating when you are ignored, if anyone has a phone number I would be more than happy to call! Or if anyone has any other ideas on how to get their attention I am all ears.

Cheers.