Having Trouble Downloading the Update?

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December 10th, 2015
ElfLiya

Having Trouble Downloading the Update?

Here's a complete Tutorial on how to download the update on both iOS & android devices

Make sure you have a stable internet in downloading the update.

For Android Users running 4.0.3 - 4.2.1 coming soon

UPDATE NOTE: THIS MAY NOT WORK ON ANDROID VERSION 5.1.1

For Android Users running 4.2.2 and above

http://i1068.photobucket.com/albums/...ps3ejdhn6e.png
http://i1068.photobucket.com/albums/...psed0hvymz.png

For iOS Users using iOS version 5.1.1 - 6.1.6

http://i1068.photobucket.com/albums/...psnsof2iwd.png
http://i1068.photobucket.com/albums/...psu7ur4czw.png
http://i1068.photobucket.com/albums/...psl6rw1mfk.png

For iOS Users using iOS version 7 - latest
coming soon
December 10th, 2015
apocd21

Didn't work for me any other solutions. Also tried deleting and reinstalling. Android HTC one m8 btw
December 10th, 2015
ElfLiya

Quote:

Originally Posted by apocd21

Didn't work for me any other solutions. Also tried deleting and reinstalling

did you try restarting your device?
December 10th, 2015
KingDom3209

Didn't work

I have an LG G4 running Android 5.1
December 10th, 2015
KingDom3209

Yep

Quote:

Originally Posted by ElfLiya

did you try restarting your device?

I tried multiple times and pulled the battery once.
December 10th, 2015
ElfLiya

Quote:

Originally Posted by KingDom3209

I have an LG G4 running Android 5.1

Hi, did you try to restart your LG ?
December 10th, 2015
ElfLiya

Quote:

Originally Posted by KingDom3209

I tried multiple times and pulled the battery once.

can you provide a screenshot of your problem? is the supercell logo not showing when you open clash of clans?

BTW guys iOS 5.1.1 tutorial is up
December 10th, 2015
Radiating

Additionally, if that doesn't work, try switching to a different internet connection, especially if you're under a school wifi.

source: other forum posts and a classmate of mine
December 10th, 2015
ElfLiya

Quote:

Originally Posted by Radiating

Additionally, if that doesn't work, try switching to a different internet connection, especially if you're under a school wifi.

source: other forum posts and a classmate of mine

thank you for the input Radiating :) Yes it is very important that you have a good stable wifi to download the update, if you have more than 1 device needs updating i suggest updating it one device at a time.
January 26th, 2016
GloriJ9

Clearing cache did not work

Also tried clearing cache from bout up as well. I took screenshots but can't see how to add them
January 26th, 2016
GSpeedy15

Nothing is working , and i have war attacks to use ....

none of the suggestiona are working. please help me , my clan is in a tight war and my two attacks are needed desperately. its gotta be something more then just clearing cache or restarting your device.
January 26th, 2016
prashantkr227

Yeah it works

The update started downloading on my android device... Oneplus One... Thanks so much...
January 26th, 2016
ElfLiya

thank you for the constant feedback guys :) and i updated something, this tutorial is not effective on android versions that are running below 4.2.2, this only works if you have android versions running 4.2.2 and above
January 26th, 2016
ElfLiya

Quote:

Originally Posted by GloriJ9

Also tried clearing cache from bout up as well. I took screenshots but can't see how to add them

Quote:

Originally Posted by GSpeedy15

none of the suggestiona are working. please help me , my clan is in a tight war and my two attacks are needed desperately. its gotta be something more then just clearing cache or restarting your device.

what android versions are you guys using?
January 26th, 2016
FIURunner14

Android Version 5.1

Quote:

Originally Posted by ElfLiya

what android versions are you guys using?

I have cleared the data, and cache. I even uninstalled the app but since Play Store is stating that the device is not compatible I can not even find it on the app store to reinstall. Any other suggestions? And yes I have restarted my phone multiple times the only thing I have not done is a hard reset which I would love to avoid.
January 26th, 2016
ElfLiya

Quote:

Originally Posted by FIURunner14

I have cleared the data, and cache. I even uninstalled the app but since Play Store is stating that the device is not compatible I can not even find it on the app store to reinstall. Any other suggestions? And yes I have restarted my phone multiple times the only thing I have not done is a hard reset which I would love to avoid.

as of now i am still looking for a solution, it seems like the problem is occurring at most on devices that runs on Lollipop 5.1.1. the game will run on 5.1.1 as some players already downloaded it outside the google play store. I will keep you guys posted on my findings
January 26th, 2016
phantomsmack

It did not work for me until I restarted my phone. Galaxy s5 android version 5.0
January 26th, 2016
twister
Potential Fix for "Your device is not compatible with this version" See:
https://support.google.com/googlepla...1382%2C6241389

Specifically:
Clear cache and data
1. Open your device's main Settings app.
2. Touch Apps or Application manager (depending on your device, this may be different).
3. Touch Google Play Store > Clear cache > Clear data.
4. Touch the back arrow https://lh3.googleusercontent.com/fU...H5SVOcSVVg=w18.
5. Select Download Manager > Clear cache > Clear data.
January 26th, 2016
SuperMatt

Tried to clear caches and data, with no effect.

I also tried manually installing the apk and rebooting numerous times.

When I open the game I just get a constant black screen and the SUP ERC ELL logo goes not appear.

The first time it happened I got a "Clash of clans has stopped responding" message and I sent the error log to wherever error logs go.

Running on Galaxy S2, Android v4.1.2 (Yes, I know it is old; but it worked without any issues this morning!)

Any further suggestions?
January 26th, 2016
Aspex

Quote:

Originally Posted by SuperMatt

Tried to clear caches and data, with no effect.

I also tried manually installing the apk and rebooting numerous times.

When I open the game I just get a constant black screen and the SUP ERC ELL logo goes not appear.

The first time it happened I got a "Clash of clans has stopped responding" message and I sent the error log to wherever error logs go.

Running on Galaxy S2, Android v4.1.2 (Yes, I know it is old; but it worked without any issues this morning!)

Any further suggestions?

Remove the Facebook app, this sometimes causes this problem with CoC.
January 26th, 2016
SuperMatt

It loads - Thank you!

Quote:

Originally Posted by Aspex

Remove the Facebook app, this sometimes causes this problem with CoC.

Very skeptical about your facebook suggestion, but it actually worked! Thank you

I moved it to the SD card to make space for the download, this must have caused an issue somehow!
January 26th, 2016
ElfLiya

nice find!!! i will monitor and see if this solution has a high success rate, if so i will update this thread about the facebook app
January 26th, 2016
Thorwic

Clearing the Store cache and data did not work for me but uninstalling Facebook did the trick. Many thanks!!

Droid Turbo, Android 5.1
January 26th, 2016
Aspex

Quote:

Originally Posted by ElfLiya

nice find!!! i will monitor and see if this solution has a high success rate, if so i will update this thread about the facebook app

This was a problem pre-update, CoC hanging with a black screen - I think either CoC or fb had changed something. It seems to happen every so often and then get resolved, probably when one set of devs get round to reading the update notes for the other app. This is all a (semi)-educated guess, mind you.
January 26th, 2016
Bioxvirus

Not a fix!

I uninstalled fb and it changed nothing don't let ppl believe this is a true fix. We need support !!
January 26th, 2016
Aspex

Quote:

Originally Posted by Bioxvirus

I uninstalled fb and it changed nothing don't let ppl believe this is a true fix. We need support !!

It depends on which problem you are trying to resolve. Uninstalling fb will do nothing if the Play Store says your device is incompatible. It has a very good chance of fixing CoC hanging with a black screen on startup.
January 26th, 2016
Zibeltor

Actually...

Quote:

Originally Posted by Aspex

It depends on which problem you are trying to resolve. Uninstalling fb will do nothing if the Play Store says your device is incompatible. It has a very good chance of fixing CoC hanging with a black screen on startup.

I've tried all the recommended fixes so far for the "Device is incompatible" error, and none of them worked. Then, out of desperation I uninstalled Facebook, restarted the phone, and re-tried clash of clans and lo and behold, it worked. Might want to sticky this recommendation/make it official.
January 26th, 2016
jelogsdon2

I called google

I did everything and anything possible to try and fix the problem. Google says the problem is on the server side meaning Super Cell has a problem. I have a LG risio with android 5.1.1
January 26th, 2016
Aspex

Quote:

Originally Posted by Zibeltor

I've tried all the recommended fixes so far for the "Device is incompatible" error, and none of them worked. Then, out of desperation I uninstalled Facebook, restarted the phone, and re-tried clash of clans and lo and behold, it worked. Might want to sticky this recommendation/make it official.

Lol, I officially give up then. Unless the restart after trying the previous steps was what fixed it, I'm at a loss as to why that would work. Glad you're up and running though.
January 26th, 2016
Whittania

Running 5.0.2, and I cleared cache and data. Still not working...

And on top of that, I would uninstall and reinstall, but Clash of Clans doesn't show up in Play Store if I search for it. It only shows up if I go into the game, and it forces me to the Play Store through them.

I've restarted the phone three times already, and I'm not running the game from Blue Stacks on my laptop which somehow works better than my phone.

Also, as a note, my Play Store says it's up to date. ANd my phone is an LG G2

UPDATE!!! I uninstalled FB, and it worked!!! ♥♥♥?????
January 26th, 2016
xendal

what can I do if i downloaded it but it doesn't start when i open the app it just stay in a black ( and grey to the bottom)screen and after a few secs it closes itself , I tried all the things you've already said ( clering data and cache restart the phone, i don't have the facebook app on my phone) what else can I do?
January 26th, 2016
Whittania

Might be the connection btwn the two

Quote:

Originally Posted by Aspex

Lol, I officially give up then. Unless the restart after trying the previous steps was what fixed it, I'm at a loss as to why that would work. Glad you're up and running though.

For whatever reason, after I uninstalled FB, without even restarting my phone (for the 4th time), it worked. I'm lost, too, but here I am.
January 26th, 2016
mdbambam

Now updating

I cleared play store cache & data, shutdown phone, removed/reinstalled battery, restarted and was able to download CoC update and install - took longer than I thought it should. Opened up CoC and now back in the pool... Galaxy S5 Android 5.0.
January 26th, 2016
FruitFury

I cant live without coc

Dont understand how one day i can use clash of clans one day i cant due to my phones incompatible with this version i tried the clear cache thing didnt work either however using my brothers phone that is the same exact one as mine did work at the update so bit of help guys?
January 26th, 2016
Manyolo

Quote:

Originally Posted by FruitFury

Dont understand how one day i can use clash of clans one day i cant due to my phones incompatible with this version i tried the clear cache thing didnt worl either bit of help guys?

Hello, you can download the .apk files from the link below as a temporary solution.
http://www.apkmirror.com/apk/superce...-apk-download/
January 27th, 2016
Celaena

Not working on iOS 5.1.1

Quote:

Originally Posted by ElfLiya

BTW guys iOS 5.1.1 tutorial is up

Hi. I used to play CoC on my iPad first gen 5.1.1 but after the th11 update, it just loads and then crashes. I couldn't get into the game. I contacted support several times but they were of no help at all. I read in some forums that I'm not the only one having this problem. I tried your tutorial and it is still not working. I'm hoping someone can help me. Thanks.
January 27th, 2016
Sylquo

Impossible to play with 3g network

Quote:

Originally Posted by Celaena

Hi. I used to play CoC on my iPad first gen 5.1.1 but after the th11 update, it just loads and then crashes. I couldn't get into the game. I contacted support several times but they were of no help at all. I read in some forums that I'm not the only one having this problem. I tried your tutorial and it is still not working. I'm hoping someone can help me. Thanks.

Totally agree, I have the same problem since TH11 update
Despite several message on the forum I still see no answer from Supercell

With 3g network, the pink bar load and then crashes
I'm under iOs 6.0.1
With the same device I have no problem to play under Wifi network

Thanks in advance to solve this problem SC
January 27th, 2016
tnjustice15

Update Issue

Thank you, this helped me finally get the game to install and update again!!
January 27th, 2016
ElfLiya

Quote:

Originally Posted by Celaena

Hi. I used to play CoC on my iPad first gen 5.1.1 but after the th11 update, it just loads and then crashes. I couldn't get into the game. I contacted support several times but they were of no help at all. I read in some forums that I'm not the only one having this problem. I tried your tutorial and it is still not working. I'm hoping someone can help me. Thanks.

hello, my tutorial is mainly for downloading the update not the crashing part, at least you are able to download the game. does your ipad have a facebook app installed? if so try deleting it and restart your ipad. see if it can load clash of clans now without crashing
January 27th, 2016
Armyofjuan

My doesnt work since update.

Since the update on 1-27 I can't start my game. I have Android 5.0.1 and Google Play says my device is not compatible. Is this a bug that will be fixed?
January 27th, 2016
Manyolo
Quote:

Originally Posted by Armyofjuan

Since the update on 1-27 I can't start my game. I have Android 5.0.1 and Google Play says my device is not compatible. Is this a bug that will be fixed?

Hello, you can fix it yourself by following the steps below.
1. Open your device's main Settings app.
2. Touch Apps or Application manager (depending on your device, this may be different).
3. Touch Google Play Store > Clear cache > Clear data.
4. Touch the back arrow .
5. Select Download Manager > Clear cache > Clear data.
6. Restart Device
If the problem insists, you can download the apk files from the link below.
http://www.apkmirror.com/apk/superce...-apk-download/
January 28th, 2016
FrankPanich31820

Cant update

I have tried clearing my cache and have restarted my phone and tried multible wifi connections and it still says device not compatible. I am using lg stylo with android 5.1
January 28th, 2016
Aspex

Quote:

Originally Posted by FrankPanich31820

I have tried clearing my cache and have restarted my phone and tried multible wifi connections and it still says device not compatible. I am using lg stylo with android 5.1

So try downloading the apk file from the link in the post immediately preceding yours?
January 28th, 2016
kbryce77

Download didn't work
Quote:
Originally Posted by Manyolo

Hello, you can fix it yourself by following the steps below.

Open your device's main Settings app.
Touch Apps or Application manager (depending on your device, this may be different).
Touch Google Play Store > Clear cache > Clear data.
Touch the back arrow .
Select Download Manager > Clear cache > Clear data.
Restart Device

If the problem insists, you can download the apk files from the link below.
http://www.apkmirror.com/apk/superce...-apk-download/
I did all of the above and the download got stuck at 98% and would not complete download. LG G4 device.
January 28th, 2016
Aspex

Quote:

Originally Posted by kbryce77

I did all of the above and the download got stuck at 98% and would not complete download. LG G4 device.

I've just successfully downloaded the file, so that's working OK.

Try connecting via data or wireless, whichever you weren't using when the download fails.
January 28th, 2016
ElfLiya

Quote:

Originally Posted by kbryce77

I did all of the above and the download got stuck at 98% and would not complete download. LG G4 device.

make sure you have a good stable internet connection

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