Just finished a ticket about a compromised account. They sent me a code that I am sure only I got. I am still getting disconnected by someone on another device? Is this a game error or did they just fail to provide the block to all locations?
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Just finished a ticket about a compromised account. They sent me a code that I am sure only I got. I am still getting disconnected by someone on another device? Is this a game error or did they just fail to provide the block to all locations?
Did you change all you account/email passwords after realizing your account was compromised? You will have to contact support again and let them know that nothing changed.
they just fail to provide the block to all locations.
It's a common mistake from SC Support service.
It was your first ticket? You'll need to open 2 more until your problem is fixed.
This was what happened. They failed to apply the block to all locations because I had to enter a code before I could enter. Which is what should have happened to all devicesQuote:
Originally Posted by Nevvman
All devices are locked and can only be unlocked with the code so i doubt the problem is on their side.Quote:
Originally Posted by TrillBil
No. I am 99.9% sure all devices were not locked. I was the only one who had access to the ticket with the code. If it were so then that person shouldn't be able to access. It is their side.Quote:
Originally Posted by Manyolo
Thats why i asked if you changed you account/email passwords, because if the other user still has access to them he might still be able to connect to your base.Quote:
Originally Posted by TrillBil
Of course I did, they just didn't apply the code to all locations. Even if the other user had access to another account he would still need to enter the code to get back in. Which I believe only I got.Quote:
Originally Posted by Manyolo
Then theres nothing else you can do. Contact support again and let them know that the other user can still log in to your base. :straightface:Quote:
Originally Posted by TrillBil
Did you by any chance give your account to someone else or revealed some information online?
if you are still getting kicked even after using the code the other person got it too. :( sumbmit another ticketQuote:
Originally Posted by TrillBil
No. I'm not at the point of figuring that out. I'm already passed that. The problem is when I was getting my village back the process is they send you a code u need to enter to get back in to your village on all and any devices. Apparently that didn't happen. I'm not worried about getting back in or anything like that. I would have liked to play again before the update comes out as I haven't played in months and it would be a lot to take in. I'm just a bit upset cause the ticket took a while to begin with and now I gotta send another.Quote:
Originally Posted by Micheallo
Nope. The code was sent through a ticket that wasn't even linked to the account. There no way they could have got it. I have already sent a another ticket though.Quote:
Originally Posted by gorrek