Ticket Fail?

Just finished a ticket about a compromised account. They sent me a code that I am sure only I got. I am still getting disconnected by someone on another device? Is this a game error or did they just fail to provide the block to all locations?

Did you change all you account/email passwords after realizing your account was compromised? You will have to contact support again and let them know that nothing changed.

they just fail to provide the block to all locations.

It's a common mistake from SC Support service.


It was your first ticket? You'll need to open 2 more until your problem is fixed.

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Originally Posted by Nevvman

they just fail to provide the block to all locations.

It's a common mistake from SC Support service.


It was your first ticket? You'll need to open 2 more until your problem is fixed.

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This was what happened. They failed to apply the block to all locations because I had to enter a code before I could enter. Which is what should have happened to all devices

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Originally Posted by TrillBil

This was what happened. They failed to apply the block to all locations because I had to enter a code before I could enter. Which is what should have happened to all devices

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All devices are locked and can only be unlocked with the code so i doubt the problem is on their side.

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Originally Posted by Manyolo

All devices are locked and can only be unlocked with the code so i doubt the problem is on their side.

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No. I am 99.9% sure all devices were not locked. I was the only one who had access to the ticket with the code. If it were so then that person shouldn't be able to access. It is their side.

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Originally Posted by TrillBil

No. I am 99.9% sure all devices were not locked. I was the only one who had access to the ticket with the code. If it were so then that person shouldn't be able to access. It is their side.

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Thats why i asked if you changed you account/email passwords, because if the other user still has access to them he might still be able to connect to your base.

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Originally Posted by Manyolo

Thats why i asked if you changed you account/email passwords, because if the other user still has access to them he might still be able to connect to your base.

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Of course I did, they just didn't apply the code to all locations. Even if the other user had access to another account he would still need to enter the code to get back in. Which I believe only I got.

Quote:

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Originally Posted by TrillBil

Of course I did, they just didn't apply the code to all locations. Even if the other user had access to another account he would still need to enter the code to get back in. Which I believe only I got.

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Then theres nothing else you can do. Contact support again and let them know that the other user can still log in to your base. :straightface:

Did you by any chance give your account to someone else or revealed some information online?