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I'm sorry if I do not understand I'm using a translator.
For days will not let me buy anything either sell the newspaper and I need help I have not done anything or must be some bug has cost me a lot to get to the level I am and this does not seem right
I hope you give me a solution greetings
You can contact the in-game support team through the farm.Quote:
Originally Posted by nerolcete
Open game
Tap on cog icon, top left of screen
Tap on first tab (settings)
Tap on first button (help and support)
Tap on "contact us" button
If you can't immediately see a contact button, tap on one of the FAQ topics. It should appear at the top right of screen (rectangle icon) or at the base of the article/topic list, or you can tap on the search icon and type in "contact us".
Good luck.
Thanks but I already did and who attended me said that he had done illegal things and I hope that's impossible not to try so to all loyal players
It sounds like they have detected suspicious activity on your farm such as the use of automation tools, 3rd party software, or significant trading with a farm that uses automation or illegal software. (If you are playing on an unsupported device such as a PC you are using third party software to get the game in the first place, but you may be using this 3rd party software without realising it was breaking rules, but it is in the Terms of Service that this is not allowed). It could be other things too, I'm no expert, just telling you what Supercell have said about similar situations.
I'm afraid that as a consequence it sounds like your shop has been blocked. This could be a permanent ban. If you feel you have definitely not used prohibited automation or software you could try to argue your case, throw yourself on their mercy, and persist in having that conversation with them. It might take a while, and if you have broken the rules they are within their rights to block you. Plead innocence. Good luck!