My account was compromised and Supercell is doing nothing to help!

My account was compromised on Sunday and in contacting Supercell they tell me not to share my password. Well, of course, I didn't share my password, load my farm on anyone else's phone or sell my phone. I was h-a-c-k-ed. I had no control over it and it happens. I was verified through the game and they asked if they can put a code on my farm and they would send it to me. I agreed, BUT they NEVER sent me the code! So, now, I'm LOCKED OUT of my game! :mad: went on and emailed them. I had to answer all the questions again and they are ignoring me.

The h-a-c-k-er used 120 diamonds. 100 of them were for Tom. About 50,000 diamonds were spent. My farm was rearranged.

In doing a google search, they were h-a-c-k-ed last year too. So, why are they pretending to not understand what a h-a-c-k-er is/does?

I want my farm back, with my diamonds. I want to go back to my lovely NH and play the derby. But, Supercell doesn't care and they are greedy!

Hi,

Sorry this happens to you. I would like some clarification please.

You say you are locking out of the game, do you have a pop up message when you open Hay Day? Is there an "i" you can click on and access the conversation with Support from there?

Yes, there is an 'i', I've clicked on it hundreds of times since yesterday. I only see my conversations and the initial conversations with Sutton D and Toby K. I keep replying to them and no one has answered me with a code, even after they verified my account. Toby K. has locked me out of my own account. When can I get in my farm and get my diamonds back? Please answer that question.

Thanks for info. I cannot answer your question as I'm just a player like you and certainly have no access to Support tool to interfer with player's farm.

I'll pass on your case to Staff who can let Support know about unlock code not sent. It's 8pm in Finland right now, they might not get my info until tomorrow morning.

Thanks for your patience.

I was communicating with them almost 12 hours ago. They still didn't respond. They don't care, they just want money.

I know Support have helped at least thousands of players to recover their lost farm, even if they did not buy diamond, me included. I'm sure they will help you, no matter what you decide about spending your money on their in-app purchase in the future.

If you are afraid they only do it to player and hold them hostage for money, I would expect this member coming back to tell me that: http://forum.supercell.net/showthrea...-Recovery-code

Hang in there, it will get better.

I am sorry to hear that you have had issues with your farm! Please keep in mind that our support has quite a lot of tickets to go through, so not everything happens in a second. That being said, though I can't do much, what I can do is to ask for your farm name (exact), level and NH name (if you belong to one) so I can check back with our support what the status is.

Cheers,

Nick

Hi Nick,

But why would the staff lock me out, before giving me the code? Or why do they keep replying with canned answers? What a waste of both of our times! It's very frustrating! And I still want my diamonds back.

farm name: beachbum
level: 68
NH: Dairy Dram'a'less

-beachbum

Quote:

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Originally Posted by diamond3344

Hi Nick,

But why would the staff lock me out, before giving me the code? Or why do they keep replying with canned answers? What a waste of both of our times! It's very frustrating! And I still want my diamonds back.

farm name: beachbum
level: 68
NH: Dairy Dram'a'less

-beachbum

---

Thanks for the information! I can't say what happened since I don't work with our support, but let's hope that it gets sorted asap!

Cheers,

Nick

All I hear are crickets. Why start working on my case and do it wrong and disappear. The derby is halfway done and I don't have my diamonds or farm back. Truly frustrating and disappointing.

fwiw, the information you gave re: your farm and neighborhood names is plenty good to find you. I mean, I can type in your NH exactly into the search; your neighborhood can be found and I do see your username.

Just saying this so they can't say they can't find you or something like that.

:mad:Support can be SO irritating.