Supercell report Card

Printable View

Show 100 post(s) from this thread on one page

October 13th, 2015
Seitou

At least their support is improving not some auto generated reply, which ♥♥♥♥ people off. Keep it up.
October 13th, 2015
SergioClash

Quote:

Originally Posted by LachNessMeownster

Fun fact: Support receives 44,000 (ish) cries for help every single day, that's around about 16 million a year. And every single one of those cries is read and answered. Yes, they use helpshift shortcuts to help answer some of them, but when you are dealing with that kind of volume, what do you expect. No, the computer does not generate an automatic reply when key words are picked up, every answer is as a direct result of a support member. Given some of the questions/customers they get, I can totally understand the replies.

Quote:

Originally Posted by F34R991

This! When will the day come when people realize that SC have to filter through thousands of messages a day. Getting an answer from support in 2 days is pretty quick considering the volume of mails they receive

This would be easier to swallow if we didn't know that SC made millions of € every day. Every day. I'm sorry, but with an income like this, there is no excuse for terrible customer support. The OP gave much higher marks than I would have. Although, any time I've reported a terrible clan or player name (has to be very racist for me to do so) it gets dealt with in 24-48 hours.
October 13th, 2015
raidingisfun

The review is basically a childish nitpick of the game.

When you really take a step back and look at this mobile game for what it is, it's a mind blowing accomplishment.
October 13th, 2015
lydonsback2

Quote:

Originally Posted by raidingisfun

The review is basically a childish nitpick of the game.

When you really take a step back and look at this mobile game for what it is, it's a mind blowing accomplishment.

I absolutely disagree.
I can't see one piece of childish nitpicking, but a thoroughly thought through breakdown of how Hills see's the game, and not one iota of the normal main n groan that would normally be associated with a thread like this.:facepalm:
The underlying humour is quality in itself.:thumbsup:
Maybe step back and try and see the humerous side to it as believe me "it's there" :smirk:
October 13th, 2015
raidingisfun

Quote:

Originally Posted by lydonsback2

I absolutely disagree.
I can't see one piece of childish nitpicking, but a thoroughly thought through breakdown of how Hills see's the game, and not one iota of the normal main n groan that would normally be associated with a thread like this.:facepalm:
The underlying humour is quality in itself.:thumbsup:
Maybe step back and try and see the humerous side to it as believe me "it's there" :smirk:

Kind of like the student grading the teacher and trying to do so with clever metaphors. I get it... didn't find it truly humorous or the review accurate but glad you enjoyed it.
October 13th, 2015
TullSadum

Quote:

Originally Posted by Holps

Visuals - 7/10
I gave you an 8 last time and I do feel this term you have let this area slip slightly. The poo coloured max dragons were a little disappointing although I do like the effort to make the Zaps more TH10 friendly. All of that has managed to offset the alarming Sweeper design which does appear to have been conceived by a hamster with a bag over its head.

Overall - 7/10
Another solid term. Now work hard to address the areas of weakness and I firmly believe we may well be here still scoring your efforts when Britney Spears songs are considered retro cool. I do apologise for holding you back again as you have now been in my class since 2012 but as mentioned....I just love that headstone.

LOVE your post, Holps !!
Still need to disagree in two points, as it seems you have not taken into consideration that the animation has changed, it is either more work put into it or the speed dialed down, never the less attack moves are much less jerky and you can really enjoy the replays more, I'd say visuals 8/10
Overall 8/10 as this game has kept me interested for more than two and a half years now, no game has managed that previously. :D

Have Fun
TS
October 13th, 2015
U235

The visuals and sound are ok but I agree that they can do a better job there .
October 13th, 2015
MissJayAlexander

Quote:

Originally Posted by LachNessMeownster

Fun fact: Support receives 44,000 (ish) cries for help every single day, that's around about 16 million a year. And every single one of those cries is read and answered. Yes, they use helpshift shortcuts to help answer some of them, but when you are dealing with that kind of volume, what do you expect. No, the computer does not generate an automatic reply when key words are picked up, every answer is as a direct result of a support member. Given some of the questions/customers they get, I can totally understand the replies.

Quote:

Originally Posted by F34R991

This! When will the day come when people realize that SC have to filter through thousands of messages a day. Getting an answer from support in 2 days is pretty quick considering the volume of mails they receive

Guys, you have no idea of how a Customer Suport System must work.

Do you think 16 million petitions a year is too much? IT'S NOTHING!

Serious companies, Cable companies, Cellphone companies, Security companies, Public services companies, etc etc etc, they receive 16 million in just one quarter of a year.And plenty of those companies give a really good customer service. And they don't even make half the money SC is making with this game.

But they deliver a great customer services, with waaaaay more requests per day, and waaaay less money.

I have news for you guys, SC is a multi-billionaire company. They are not a garage-company.

There's no excuse to justify the terrible Customer support service that SC delivers.

It's true, it's been worst in the past, but it's still horrible today.
October 13th, 2015
MizzouBA

Quote:

Originally Posted by MissJayAlexander

Serious companies, Cable companies, Cellphone companies, Security companies, Public services companies, etc etc etc, they receive 16 million in just one quarter of a year.And plenty of those companies give a really good customer service. And they don't even make half the money SC is making with this game.

Link me to five companies like that then.

Also, SC has to deal with some pretty outrageous complaints. "This guy haxked me ban him." "This guy attacked me weird ban him." Just being on the forums I can only imagine how much worse these support tickets get. Serious companies, such as examples of what you listed have to deal with people that are at least the age of 18 (I would assume), so that right there is a huge flaw in your argument. Two completely different sides of the spectrum here bud.
October 13th, 2015
MissJayAlexander

Well, this is my score card (everyone should make one!)

Visuals - 8/10
Excellent graphics, very fluid even in older devices. I give you an 8 because of tiny things I don't like:
The horrid fluorescent green grass that cheapens the base.
The builder huts remain the same from TH1 to TH10. They should automatically change when the TH is upgraded.
And the lack of night-mode.

Sound Effects - 10/10
I love them! I'm used to play all my video games with the sounds muted. But not with this game. Sounds are necessary for me to play this game! I'm completely lost when I have to raid or attack in war and for some reason I have to mute the sound. I need to hear the archers moaning! The barbs screaming, the CC troops coming out!

Music - 3/10
As you see, I divided sounds and music. And I hate CoC music. It's hedious. Next.

Gameplay - 7/10
This is what makes you addicted to the game, you can raid bases, or attack in wars, of farm, or design bases, etc etc etc. But after a certain time, you start to feel that something is missing. That's why I give you 9/10. Hopefully, with the next game-changer update you'll reach 10/10 again!
And you lost 2 more points because of bugs that keep piling up and you are doing nothing, and the fluffy bunnies you allow. Those 2 things ruin gameplay.

Support - 2/10
I don't give you a 1 just because it's better than last year. It was a 1 last year. This year, improved 100%. That means, you are a 2 now. Keep at the same rate and you'll have a "decent" support service in 10 years.
There's no excuse for such a horrid customer service from a company that makes billions of dollars a day.
Serious companies deliver a great customer services, with waaaaay more requests per day, and waaaay less money than SC.
There are no excuses.

Overall - 7/10
Not bad. Now that you'll introduce a game-changer update that will keep us players busy for a while, use this year to fix all the bugs it has now (Clouds, AI, matchmaking, etc), take a stand against m0dding, and really enforce the rules. And for the love of God, have a decent customer service!!!

Show 100 post(s) from this thread on one page