Opting out does not work well

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September 15th, 2015
Chriswiv

Quote:

Originally Posted by Webcraft

Anyone else have a member who selected the option to NOT be in the Derby and finds themselves listed as "In the Derby" still ?

They now have no other option than to participate.

Another glitch to deal with !

Yes, we have one in our hood, I feel so bad as I urged her to use button instead of leaving and re- joining, now she is doing Derby as she feels she will let us all down. It's ok for SC to say they are looking in to it, sadly they don't say when.
September 15th, 2015
Nick[Supercell]

Quote:

Originally Posted by Chriswiv

Yes, we have one in our hood, I feel so bad as I urged her to use button instead of leaving and re- joining, now she is doing Derby as she feels she will let us all down. It's ok for SC to say they are looking in to it, sadly they don't say when.

We did look into it already the whole day and will continue to do so until we are sure it won't happen again. We can't change the opt in/out during a Derby for obvious reasons, but we want to make sure it works as flawlessly as possible for the next Derby!

Cheers,

Nick
September 15th, 2015
Chriswiv

Quote:

Originally Posted by Nick[Supercell]

We are investigating this! Seems to be working for many but not for all!

Cheers,

Nick

Sorry Nick, I have looked at over 200 NH's today, they all show all players participating in Derby. This time last week amongst our opponents 7 had decided not to take part. Funnily enough, not seen one thread where someone has said they opted out and are NOT playing.
September 15th, 2015
Chriswiv

Quote:

Originally Posted by adagioinb

I had at least 3 hood member opt out of this derby yesterday. I emphasized to them it had to be done before the derby started. They did so.
And what do we wake up to this morning? It didn't work. I feel like a sucker. And one of them is a real stand-up kinda guy who has decided he will do tasks anyway, for the sake of the hood. And I'm sorry he's doing it. He was skeptical about it in the first place, and was going to leave/rejoin the hood, but I convinced him otherwise.

there's is a consolation in all of this: based on all the outrage I've read here, maybe lots of our competition is similarly afflicted.

You and me alike, I too suggested one member to use opt out button, which as we all now know didn't work. Nick has said it has worked for some, but I haven't read any threads where people have said that they opted out and are NOT playing, funny that lol.
September 15th, 2015
Nick[Supercell]

Quote:

Originally Posted by Chriswiv

Sorry Nick, I have looked at over 200 NH's today, they all show all players participating in Derby. This time last week amongst our opponents 7 had decided not to take part. Funnily enough, not seen one thread where someone has said they opted out and are NOT playing.

I am not sure how widespread the problem is, but I know neighborhoods (one is my coworkers) where the opt in/out works. Usually when things don't work, people report them, whereas if it works, they don't. :)

Cheers,

Nick
September 15th, 2015
tarasparks4

Quote:

Originally Posted by Nick[Supercell]

We have possibly found out why the Opt in/out didn't work for all players. If it would have been for all, it would have been easier to identify the issue, but since it works for many, but not for all, it gets trickier. The maintenance idea sure was one of our suspicions as well, but wasn't it. :)

Hay Day is a seriously complex game, with both client and server logic. It's not always easy to test each scenario. We did extensive tests and opt in/out worked flawlessly. Now, when we are talking about it the "real world" it becomes way more complex. Thus there's always a risk of some errors. The team is highly skilled and know what they are doing, but whenever we create something which is new to us all, there's a chance that one minor glitch kicks in at an unexpected moment, in an unexpected way.

We will look into this and try to figure out how to avoid such issues in the next Derby. :)

Cheers,

Nick

So if we are still listed in the derby should we start taking tasks? I'm holiding out on taking tasks in case this gets fixed. I won't leave my NH down 2 players this week.....we opted out because we are so incredibly busy with work and going away for the weekend...
September 15th, 2015
BOBBEE

Quote:

Originally Posted by tarasparks4

So if we are still listed in the derby should we start taking tasks? I'm holiding out on taking tasks in case this gets fixed. I won't leave my NH down 2 players this week.....we opted out because we are so incredibly busy with work and going away for the weekend...

Based on SuperCell Staff member "Nick" the official position is NOTHING can be done for "obvious reasons" (whatever that means). We too had two members check off their intent NOT to participate. However, they too as MANY (not just a few) were NOT allowed to Opt-Out. Leaving the team to compete against neighborhoods that have more players participating then we have. Clearly an unfair advantage to many. So they are rewarded and we are not for doing nothing wrong except following Supercells instructions.

Recommendation:
Supercell should take full responsibility for this and NOT punish those for the clear coding error. Either everyone advances and is rewarded the same prize level or no one should.
September 16th, 2015
BoerOpi

I checked with all our members and can confirm that I have one member who definitly checked OUT immediately after the update, before the derby started. Since then she did not started the game and now the checkbox in settings is still unchecked.

She is however in the derby list. (11 members, matched against other hoods with 11 members)

SC: If needed we can give you the farmname, perhaps it can help to figure out what happened?
September 17th, 2015
Mayberry73

In game help

Quote:

Originally Posted by Nick[Supercell]

I am not sure how widespread the problem is, but I know neighborhoods (one is my coworkers) where the opt in/out works. Usually when things don't work, people report them, whereas if it works, they don't. :)

Cheers,

Nick

I take some solace that others are having the same problem, in that our NH had one person opted out before start and got put into derby thus ensuring our demise.

it is just a game though, but is frustrating to lose because of a glitch.

what has been the most frustrating is trying to do in game support, for the past few days I have just been getting back boiler plate answers about how to opt out. Maybe, front line staff should be made aware of this so they can respond intelligently. It is almost like they don't even read my query!

i realize in customer service it is hard but it is not nice to spoken to like an idiot by the staff.

just an idea :)

also hoping supercell can make things right for those of us affected, maybe by not making this round count for advancement or demotion?
September 17th, 2015
Patches

Quote:

Originally Posted by Nick[Supercell]

We did look into it already the whole day and will continue to do so until we are sure it won't happen again. We can't change the opt in/out during a Derby for obvious reasons, but we want to make sure it works as flawlessly as possible for the next Derby!

Cheers,

Nick

Hmm, maybe this is a sign that the default should have been opt out! LOL!

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