Opting out does not work well

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Originally Posted by Nick[Supercell]

We are still investigating! I'll let you all know when we have a solution. Most probably it won't help for this Derby, but should work for the next. Stay tuned!

Cheers,

Nick

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Yea, check is in the mail! Nick, seriously these constant errors whenever SC 'fixes' or 'improves' something is not even comical anymore.

You guys had lots of time to test this against different platforms and OS. I know complex software releases do not always go as planned, but these types of mistakes are the kind that I would not expect out of a skilled staff. Clearly something is wrong and needs to be addressed.

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Originally Posted by Sparkly888

Your neighbour will be opted out for the next derby.
Unfortunately since this is the first derby with the opt out feature in place, the opt out will only apply to future derbies.

Im pretty sure if you click on the settings icon at top left of the game you can find info there.

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Originally Posted by Gymgirl4a

This has been reported in the bugs section and Nick has said it should be fixed for the next derby.

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Per Nick in the bugs thread, the opt feature should have applied to this derby as well.

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We are investigating this! Seems to be working for many but not for all!

Cheers,

Nick

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We've got a member out of town visiting a relative who doesn't have wi-fi, so before the derby began she opted out & notified us. Imagine our surprise when we saw her listed as participating. Now we're down a player, & not much hope of a top 3 place if the other teams' option feature is in working order.

Not really happy about being handicapped in this way when the message from SC is do your best, get ahead for bigger, better prizes...oops, just not some teams because we issued a faulty update. I think SC should compensate affected teams with diamonds. Either insure a fair playing field from the get-go or pay for the inconvenience of not doing so.

Same here - opted out yesterday before derby started and I am still participating today. Ran the additional update hoping it would fix it, but after I did the derby opt-in was CHECKED again. Tried contacting support through the game and it just keeps crashing. :( Glitch city.

Also an issue with our nh. Opted out are in.

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Originally Posted by BoerOpi

Just an idea...
Could it be that the short maintenance break we have had after the update has reset the opt in/out to the default value of IN ?
I'm not sure but I think my members made their choice before this maintenance break..... (can't check, they are asleep :-) )

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We have possibly found out why the Opt in/out didn't work for all players. If it would have been for all, it would have been easier to identify the issue, but since it works for many, but not for all, it gets trickier. The maintenance idea sure was one of our suspicions as well, but wasn't it. :)

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Originally Posted by TonysFarm

Yea, check is in the mail! Nick, seriously these constant errors whenever SC 'fixes' or 'improves' something is not even comical anymore.

You guys had lots of time to test this against different platforms and OS. I know complex software releases do not always go as planned, but these types of mistakes are the kind that I would not expect out of a skilled staff. Clearly something is wrong and needs to be addressed.

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Hay Day is a seriously complex game, with both client and server logic. It's not always easy to test each scenario. We did extensive tests and opt in/out worked flawlessly. Now, when we are talking about it the "real world" it becomes way more complex. Thus there's always a risk of some errors. The team is highly skilled and know what they are doing, but whenever we create something which is new to us all, there's a chance that one minor glitch kicks in at an unexpected moment, in an unexpected way.

We will look into this and try to figure out how to avoid such issues in the next Derby. :)

Cheers,

Nick

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Originally Posted by Nick[Supercell]

We have possibly found out why the Opt in/out didn't work for all players. If it would have been for all, it would have been easier to identify the issue, but since it works for many, but not for all, it gets trickier. The maintenance idea sure was one of our suspicions as well, but wasn't it. :)

Hay Day is a seriously complex game, with both client and server logic. It's not always easy to test each scenario. We did extensive tests and opt in/out worked flawlessly. Now, when we are talking about it the "real world" it becomes way more complex. Thus there's always a risk of some errors. The team is highly skilled and know what they are doing, but whenever we create something which is new to us all, there's a chance that one minor glitch kicks in at an unexpected moment, in an unexpected way.

We will look into this and try to figure out how to avoid such issues in the next Derby. :)

Cheers,

Nick

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This may be the best explanation I have seen for what happened in the bot sweep -- unintentional as it may be. And it's important that it's about the Derby, and not the Farm --

Just sayin'.

This is a known issue which we will still continue to investigate. I am so sorry that it didn't work for all of you, but I am confident that we will find out why, and make sure it won't happen again!

ps. please report these kind of issues in the Bugs section, mkay? There's already a couple of threads about this. Thanks! :thumbsup:

Cheers,

Nick

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Originally Posted by PerkyCox

This may be the best explanation I have seen for what happened in the bot sweep -- unintentional as it may be. And it's important that it's about the Derby, and not the Farm --

Just sayin'.

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Please stay on topic :) The BOT sweep went actually pretty well, but we had a hunch that we may have both missed some bots, and some innocent players got caught. We are dealing with them case by case, and by that learn how to improve it for the next "sweep" (which will happen).

Cheers,

Nick

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Originally Posted by Nick[Supercell]

Please stay on topic :) The BOT sweep went actually pretty well, but we had a hunch that we may have both missed some bots, and some innocent players got caught. We are dealing with them case by case, and by that learn how to improve it for the next "sweep" (which will happen).

Cheers,

Nick

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Thank you, Nick for this response. :) Good info all around.

Back on topic -- we also have neighbors who opted out and are in the derby.

Our Neighbourhood also has a member who opted out, received the notification she was missing the fun, but is still included.