Hello we lost our farm after doing a factory reset my mistake on our tablet I've sent 6 emails to help and support and had no reply its been 2 weeks now don't now what else to do.???
Printable View
Hello we lost our farm after doing a factory reset my mistake on our tablet I've sent 6 emails to help and support and had no reply its been 2 weeks now don't now what else to do.???
Did you have it saved on the apple app or google play?
No we did not.
Then there is nothing else you can do.
OK thanks for the reply.
Were you in a neighborhood? We had a player who lost her unsaved farm. Supercell advised us to tell her to open a new farm and then send a report through that farm to supercell with old farm name, nh name, and any other information she had. They then sent her a recovery code which she used to restore her original farm. Good luck.
willow
Hi thanks for the info I have sent them all the details of the farm like 6 times but they have not replied once.I will email them again and see what happens.thanks again.
Hi shifty1, my advice will be to stay patient. Sometimes sc support team will take a day or two to turn into reply. Hope they get to u sooner with some much needed help :)Quote:
Originally Posted by shifty1
OK will do thanks.
HiQuote:
Originally Posted by shifty1
The best way to contact support is through your game settings. Please do this through the low level farm that replaced your lost one.
Support will ask for evidence the account belongs to you, so please have your info ready.
You may have to wait a few days for a reply, so please do not start multiple convos, this will not speed up the process.
Cheers, Tink