Derby not rewarding points for 1st task

I couldn't sleep last night and waited for the Derby to start. When I saw the mining task for 311pts, I quickly snatched it up and completed it in 2mins. I went back to the Derby Board and selected another task. Our horse surged ahead to 1st place but the board showed 0 points.

I logged out and logged in again but it still showed 0 points so I sent an in game help to Support. A few minutes later, the 311 points appeared on the Derby Board. This morning Support sent me the following:

"I understand how frustrating it is when you do not receive points for the tasks you worked hard to complete. This happens at times but not to worry, this probably happened due to some type of slowness in the game. Rest assured, all the counts for the help tasks will be added automatically. One thing you can do to fix this is to simply close Hay Day and launch the game again. This simple step should update the count you contributed to your task. Now that the derby had started I hope your neighborhood wins and you keep winning in all derby to come."