Lost Village

Hi Everyone,

One of my clanmates has lost access to his village. He uses the ♥♥♥♥♥♥♥♥♥♥ emulator and when he was having issues he reinstalled it (unwisely) and has lost the village.

He has followed the support instructions, and from his new account, sent the required information to supercell. The supercell staff continue to ask for the 16 digit disconnect code, which he doesn't have because he didn't disconnect.

So, any ideas or comments? Will he be able to get it back if he was using ♥♥♥♥♥♥♥♥♥♥?

Thanks in advance,
Pygo