Too Many problems and Supercell doesn't give solutions

Last Derby was a disaster.

One player in my NH finish the task but score didn't go up. He communicate to the assistance but, as usual, we don't have a real solution, just a "sorry", as usual.

Another Player doesn't choose nothing but he find a task of about 250 point go to do, without click nothing. He communicate to the assistance but, as usual, we don't have a real solution, just a "sorry", as usual.

Problems on iPad1 with iOS 5.1.1 still exist, but the assistance don't replie.

Supercell earn about 600.000$ in a year, but answer "sorry" at all the questions.