Derby - Completed timed task using diamonds and did not get points

This is the second time this has happened but I wasn't positive the first time. I was working to complete the timed task of harvesting tomatoes and my last 10 were going to be about 20 minutes past time, so I used 10 diamonds to speed up the production so I could harvest the fields before time ran out. No derby points were awarded for completing the task (which does have the nice green check mark next to it). So not only am I out the 10 diamonds I wouldn't have otherwise used, my neighborhood is also out of the 250 points that would have put us in third and thus the awarded items.

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Originally Posted by Jadeena

This is the second time this has happened but I wasn't positive the first time. I was working to complete the timed task of harvesting tomatoes and my last 10 were going to be about 20 minutes past time, so I used 10 diamonds to speed up the production so I could harvest the fields before time ran out. No derby points were awarded for completing the task (which does have the nice green check mark next to it). So not only am I out the 10 diamonds I wouldn't have otherwise used, my neighborhood is also out of the 250 points that would have put us in third and thus the awarded items.

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I had a similar experience. I completed a production tasks 17 mins before it expired. It showed as a green tick in my derby log but my nh did not receive the points. It meant that we ended up in 4th place instead of 2nd. I have been trying to get compensation for my neighbours who used diamonds to buy extra tasks all day. Supercell keep telling me that the task expired at 12.22 today, which is impossible as the derby ended at 10.00. It's bad enough that it happened, but their response has been absolute awful! They can see when I started the task, so they should be able to calculate that it did not expire then. Also I clearly completed the task and that is shown in my log.
I think they should compensate the whole team if this happens! Also it has made me feel nervous of ever buying an extra task again!
I hope you get some compensation, Jadeena! It's really not fair at all!

This is ridiculous.. I've even given up on my Derby tasks. Can't I get my points back ? I've used over 10 diamonds.. :unsure: How should I complain ?