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Hi HayDay,
The last three times I leveled up, I did not receive my 10 diamond gifts. Not sure how many levels this has been going on but for sure I did not receive diamonds on my last three level ups. Please fix the problem and credit me the diamonds.
Thank you!
janet
Check if anyone else has the issue. Many diamond issues have been popping up, just ignore it.
Well Janet, you asked a good question , you deserve a better answer than what you got. Try using the in game reporting tool. It may take awhile but they are the only ones who can see your diamond usage and additions. Sorry you got such a useless answer before. Good luck.
Tigg
Thanks for responding Tiggerr. I thought "bugs & problems" was the right place to report my issue. Which I am still having btw. Where would I find the in game reporting too you mentioned. Thank you!Quote:
Originally Posted by Tiggerr129
While in the game, click on the wheel in the upper left corner. Then under the Settings tab click on Help & Support. There should be a link for "Contact Us". There you will be able to send SC an email explaining your diamond issue.Quote:
Originally Posted by Jmckenna212
Hope we it gets fixed quickly for you!
You get diamonds every time you lvl up?!
Quote:
Originally Posted by Ffwife97
I am am so frustrated at this point I can't see straight. Player Support is just a list of canned FAQs, which don't apply to my issue. Contact us, refers to the same player support FAQs and "in-game help function" to which there is not hyperlink. It's a vicious circle of nothingness.
You can try this email:
hayday.feedback@supercell.com
When you get to the "choose a category" in the help, look to the far right, top, corner, in the top title heading, there is a " contact us" button. The center, on that line says "help" and left corner has a"close" button to get out of it.
I find it extremely unhelpful to email that address. You get a canned reply of useless things to try and are told to utilize the in-app help. It takes about 24 hours to get a reply to you question and I have never gotten two replies in a 24 hour period. They are slow but eventually helpful.
Here is an additional option:
Tap on the cog wheel
Tap on settings tab
Tap on help and support
Tap on the magnifying glass in the left corner
Type in 'contact' and if you scroll down a contact us box appears.
Quote:
Originally Posted by ilovehayday
Thank you!!! With that path, I was able to send a message requesting help for my issue. 😊
Thank you everyone for responding!
I am awaiting an answer from supercell.
Janet