1 Attachment(s)
Finished task score Not added to the final team score. (Urgent help Needed)
Attaching my neighborhood (FREE LANDS) personal derby task logs.
Summing them makes a total of 17214, and the derby shows a total of 16901.
This says one task (Harvest Carrots 313) was not registered though it shows in the attachment is was done.
Can you please help fixing this ASAP please, we are still first but if we lose this mostly will be the reason.
P.S.> I did log this though my game help and support (contact us) tap, but other than the grape joke and automated replies i got nothing.
Same problem with derby points not counted...
We had the same problem this week - which not only cost us our gold, but also real Money since the person it happened to has bought Diamonds to be able to take an extra mission... not to mention the feeling of unfairness causing people in our neighbourhood to lose interest in playing the derbys - or even continue playing the game at all.
Curiously the problem was in the same mission - harvesting carrots, which may or may not be a coincidence...?
Also, I'd like to mention that I personally stayed up the whole night to get my mission done, the others have set alarms during the night, and as sleep deprived - the annoying bug causing this has made us real mad at this game.
It seems Hay Day Team has not even bothered answering this thread, but I too want an explanation, a fix and our gold cup registered properly! Sooo mad right now!
Derby task points not added to total
My fifth task for the derby this week was collecting 85 milk for 317 points. The task was completed, but the points were not added to the cumulative total for my neighborhood. I'd be more upset - my other 4 tasks were all 320 - but we'd only be in third place by 1 point anyway, and that's sure to change before the end of the derby.
I have also reported this via the in game support "contact us" form.
Hey! Maybe this post will get rid of the "fresh spawn" title!