Possible resolution for older iOS Devices & Crash - Force Quit & Restart

Hey guys!

We have been looking into the crashes on older iOS devices, such as iPad1 and iPod Touch 4th gen, and it is simply running low on memory. While we are trying to optimize the game to run as expected on those devices, please try to follow the following guide to free up as much memory for Hay Day as possible. This guide is made based on the iPad 1, but the same guide works for iPod Touch 4th gen as well, just the device looks different. :)

STEP 1:

Double tap your Home button:

http://cdncontent.supercell.net/hayd...ipad_front.png

STEP 2:

Then you should see a row of open apps:

http://cdncontent.supercell.net/hayd...basic_view.png

STEP 3:

Tap and HOLD one of the apps until they start to wiggle:

http://cdncontent.supercell.net/hayd...force_quit.png

STEP 4:

When the apps start to wiggle, tap on the red icon in the left corner of each app:

http://cdncontent.supercell.net/hayd...pps_wiggle.png

STEP 5:

Continue to tap them until there are no apps running:

http://cdncontent.supercell.net/hayd..._more_apps.png

STEP 6:

Press the HOME button once again to get back, and then tap and hold the Sleep Button (marked below) until it asks to shut down. Shut it down, and then power it back up:

http://cdncontent.supercell.net/hayd...front copy.png

After you have completed these steps, launch Hay Day only (no other apps before it) and hopefully it works. As I said earlier in this post, we will try to optimize Hay Day in future updates, but to get you guys playing these steps are necessary if the game keeps crashing.

Let me know if this guide did the trick. Also, please note that if your device is jailbroken or if you have installed any apps/updates outside the official Apple store, we can not guarantee that anything will help.

Cheers,

Nick

This did not work. We are using iPad 1st generation ...... Did all that you said Nick and it still would not load :(

Quote:

---

Originally Posted by ArmyFamilyFarm

This did not work. We are using iPad 1st generation ...... Did all that you said Nick and it still would not load :(

---

Oh no.. :( Which level farmer are you? Do you have all expansions expanded, lots of decorations etc?

Cheers,

Nick

Tonight is better but still way from fixed.

Ipad 1 64gb
wifi
level 81

Followed all instructions.

Game opened ok - could complete some farm activities - sent the boat away empty - it froze.
Reset - then a few more minutes of gameplay. Visited some farms through the shop - then on about the 5th visit it crashed.
Reset again - few minutes of play - tried to feed animals - froze.


So it's improved but it's still lagging and crashing.

That didn't work for me. Any other suggestions?

[QUOTE='Nick[Supercell];4822369']Oh no.. :( Which level farmer are you? Do you have all expansions expanded, lots of decorations etc?

Cheers,

Nick

We are at level 64 or 65...........have not expanded land at all since given the option and had not expanded fully either. Part of neighborhood, do all the Derby's, ....... Very sad and miss our farm

We have 10.2GB of available space on iPad.......only using 3.6

Quote:

---

Originally Posted by Nick[Supercell]

Oh no.. :( Which level farmer are you? Do you have all expansions expanded, lots of decorations etc?

Cheers,

Nick

---

Doesn't work for me. Farm level 96, all land expanded. Not a great many decorations because I like to leave plenty of empty space for my pets to roam in.

As with some others here the game usually runs quite well when I just stay on the basic farm. Crashes happen in chat, and about half the time when I go to my town, return from it, or visit other farms. A crash is almost guaranteed when I let the game sleep and return to it.

Quote:

---

Originally Posted by Nick[Supercell]

Oh no.. :( Which level farmer are you? Do you have all expansions expanded, lots of decorations etc?

Cheers,

Nick

---

On the Ipad 1 I am at level 64.
My fishing area is expanded fully.
Only the newest land-expansions are not expanded.
I've got almost no decorations in my farm.

I always close all opened apps.
Hay Day is the only game I play on the Ipad.
Free diskspace = 18Gb.

Untill 6 days ago everything went okay.

The suggested solution doesnot work for my Ipad.

I just remembered, the update before last update, also lead to crashes.
But these crashes occured after playing some minutes.
Restarting the game was okay then.

So maybe the error is not in the last update but in the last-but-one update.

I have tried all of these things several times, with no luck at all. There were no problems until I updated the game.

On iPad 1 iOS 5.1.1
Followed all the steps. Was able to load app for first time since update, but after only a couple minutes of playing the game crashed again. Tried opening it again right away and it won't load.
(not sure if this info helps any but...) Have a lvl 49 farm, not fully expanded, part of a neighborhood. Crash occurred while trying to go to another farm, but had been able to go to others farms before the crash.

All nick said did not work......so I deleted the app and reinstalled it.....opened from game center with no other apps running...I thought it would a l m o s t work.....and it crashed at the clouds.....I will soon give up but I do still have a bit of hope left....

Still crash

Prior to last update I had no problem with the game on my iPad 1.
since this last update this app crashes at least 6 to 10 times during 2-3 hours of trying to play.

I have deleted all apps to gain memory, removed ALL decorations and followed the ♥♥♥♥down instructions a number of times and all for naught. Been a network engineer for 30 years and am a big gamer but never had the problems like I have had with this one....

Really disappointing.

Quote:

---

Originally Posted by rbcrewser

Don't confuse storage with ram. If you have an iPad 1, the device only has 256mb of RAM which appears to be the part that Hay Day has trouble with amongst other things.

---

Thank you. I didn't know that.

Ok, mum mum's iPad 1 seems to run better. Still crashes, but takes about an hour before it happens. She did the 'minus' thingy just with Hay Day, I told her to close all the apps and restart. It is definitely improvement :thumbsup:

Thank you Nick for this very short term fix. Would we be better of storing decorations for now? I have all the symptoms . I think I a level 88 with fishing and town fully expanded, that at level 28. Have purchased a few new pieces of property since the latest release of property. I usually start with about 110 or more free ram, and if I check after it crashes, it is usually down to 35 or so. The space is a non issue since I have 29 gb free. I am assuming that the new animations and decorations are using ram quickly. Before the update before the birthday update, I could listing to audio books and play Hay Day. Now, it is a fight to complete necessary tasks and contribute to the derby effort. Communication and shopping are counter productive. Having to have Tom buy tomatoes so I have enough to grow the 310 I need for the derby task. That shows you, can't usually type a message asking for help, or shop in the newspaper ads for someone selling...

Please see if you developers can find a memory leak or something.

KarlasKritters

Nick,
after reading through post an replies regarding expansions, levels, and decorations, it occurred to me that although my farm is not highly decorated I do have a lot of paving and flowers, etc in my town. I went to the extreme move of storing all of my decorations. That after you original work around, and voila --- no crash. It did freeze briefly when checking ofthe derby results, but only for a few seconds. Now some people have massive and beautifully decorated farms, where this might not be an attractive idea, but hopefully it may help people like me who are not as worried about decor. It also may help you engineers in finding a solution or a suggestion as to the level of ram that is being utilized while playing.

Hope this helps someone out there!

KarlasKritters

http://forum.supercell.net/showthrea...Shop-Newspaper

Please answer this too and I also sent 50 conversation texts to supercell via in-game report help me its over 31 hours now no one answering my questions ... Be professional :thumbsdown::mad:

Quote:

---

Originally Posted by mundaindxb

http://forum.supercell.net/showthrea...Shop-Newspaper

Please answer this too and I also sent 50 conversation texts to supercell via in-game report help me its over 31 hours now no one answering my questions ... Be professional :thumbsdown::mad:

---

Support gets many reports a day and will assist you as soon as your ticket comes up.

hi Nick. In my iPad I have just hayday installed as 3rd party software,the rest are installed in iPad before I even install any software. and I never run it

do this mean I still need to restart my ipad everytime I want to play hayday?

Quote:

---

Originally Posted by KarlasKritters

I usually start with about 110 or more free ram, and if I check after it crashes, it is usually down to 35 or so.

---

KarlasKritters,

Can you tell me where I can see this used RAM?

Quote:

---

Originally Posted by rbcrewser

2. Link farm to fb, download something called "blue" followed by a 6 letter word rhyming with smacks and play hayday in a virtual machine environment on a PC.

---

And this would be totally against the terms of service. They can and do find these farms, and the account can be banned, so this one might not be the best option of those you gave. :)

Our farm still does not work.....I check everyday and I jump through all the hoops that I've been told to jump through....to no avail. On an earlier post I asked if supercell would just not beat around the bush and tell the iPad 5.1.1 users they cannot play anymore.......then I could just move on without thinking there is some small thread of hope. Very disappointing.

Hi, this didn't work at all for me, I am using an IPhone 3GS so quite old but I think it is IOS 6. any clues as to how to stop the crashes? since the update I have only been able to open the app successfully once!:facepalm:

Quote:

---

Originally Posted by Wlad

KarlasKritters,

Can you tell me where I can see this used RAM?

---

I downloaded and paid 99 cents each for two apps. Sys Tools and Memory Pro. They were not my first choice, by any means, but the were old and usable on my iOS version.. Yes, 5.1.1.

I have an iPad 1 and HeyDay will not load. How can I get my farm on my new android tablet?

I have it saved on game center, but not connected to Facebook. I do have a google account.

Any help appreciated.

Ignore my previous post of hope and progress. Today I'm back to square one - doesn't even load...

Today when I tried , it loaded...I sent a message to my neighborhood and it immediately crashed. Got on again and tried to send another message to neighborhood and it crashed. Got on again and tried to send a message through help and support in settings and it crashed. As long as I stayed ONLY in my own farm, it SEEMED fine.....but I couldn't do anything else except harvest and feed animals.....

Because several people mentioned they've been playing for some minutes, I started the game once again.
The first time I could see the clouds were moving, but a crash occured.

Next try, the clouds moved a little further and I could see a small part of my farm, but a crash followed.

Next step was removing Hay Day and reset the Ipad.
After restarting the Ipad I re-installed Hay Day from the App-Store.

Starting Hay Day once again.
While starting I saw a message there was an update being installed (or so).
Then I saw the clouds moving away and I could see a great part of my farm.
The screen freezed for some seconds and finally the clouds went away and my farm was totally visible.
After more than 1 week, I could play the game again.

What is going okay:
- I can harvest
- I can produce things
- I can sell things
- I can enter my town
- I can enter someone's town and buy things
- I can enter my fishing grounds
- I can sent messages to the neighbourhood

What is going wrong, in other words, crashing:
- sometimes it crashes after returning from town into the farm
- restarting Hay Day after crashing. I have to remove Hay Day from memory
- After visiting a some neighbours (or maybe after playing for some time) it suddenly crashes


So far its okay to play the game.

I hope the game is starting for you too, have fun playing.

I have also reported a progress, following the steps above. In addition, I cleared cookies/website data. Started crashing again after short lived bliss :(

I'm using iPad 1 with latest IOS for my ipad. yet this doesnt fix anything.and on myipad,I stil got lot of free spaces as I only install hayday and candy crush here.

I Miss my farm

Quote:

---

Originally Posted by Nick[Supercell]

Oh no.. :( Which level farmer are you? Do you have all expansions expanded, lots of decorations etc?

Cheers,

Nick

---

I miss my farm too, and my neighborhood. They may kick me out since I cannot play or contribute to Derbys.

I am at level 58 or 59, nothing is completely expanded and I don't have many decorations. I understand that supercell is working on resolutions, ;) please keep us informed. I would like to move my game to my phone, but can't get it to load long enough to get signed into to Facebook and move it. :confused:

Quote:

---

Originally Posted by wesstewart

I have an iPad 1 and HeyDay will not load. How can I get my farm on my new android tablet?

I have it saved on game center, but not connected to Facebook. I do have a google account.

Any help appreciated.

---

Could use the same information. Thanks!:straightface:

Still crashing Nick, on this iPod 4G...makes me me weep for the chickens I failed to feed over a week ago, but it was a great excuse to clean up 10 gigs of space!

I am having same problem with iPad first generation iOS 5.1.1. I have contacted support and followed all of their advice but still have the problem so now they say it must be my device or wifi connection.

They are very very wrong. My iPad mini iOS 8.4, different farm runs without problems. My android device, again different farm, but that runs without problems, it is only the older iPad that has crash problems when returning from fishing or town or when I use Daily Dirt. I have 57gb space available, I only have Hayday app installed apart from usual generic items that come with iPad. Support have not been at all helpful and as so many others seem to be encountering the same problem it surely cannot be a coincidence that we all have device or wifi problems.

I know I must be mad running 3 farms but I love the game and just want the crash problems fixed please.

To save on battery power, I habitually turn off any and all apps that are running in the background just as you suggested here, Nick. I've also erased redundant photos in my picture gallery, as well as deleted voice notes, and unwanted videos from my device. Even after all of this, turning the unit completely off and on again (after 5 minutes) HayDay still took 5+ minutes to load, and when it finally started playing the bird sounds with the HayDay welcome screen still loading, it would crash. If, and I do mean if, it loaded completely the movement was so buggy that it would overwhelm the iPod system, and boom...crash again.

Happily, I'm able to access my farm from my Android Tablet, which works flawlessly. I think that the iOS 4G's are just obsolete, and are unable to handle all the stuff HayDay needs to run smoothly. I blame the Tech, not SuperCell.

Irregardless, I love Hay Day, and have been playing for three years now! I can't imagine a day without visiting my farm, so I'm very relieved to have access to it on my Android Tablet. If not for that, it would be a sad day indeed as Hay Day simply will not load properly, no matter what I've done to free up RAM, on my iPod 4G.

Quote:

---

Originally Posted by Nick[Supercell]

Hey guys!

We have been looking into the crashes on older iOS devices, such as iPad1 and iPod Touch 4th gen, and it is simply running low on memory. While we are trying to optimize the game to run as expected on those devices, please try to follow the following guide to free up as much memory for Hay Day as possible. This guide is made based on the iPad 1, but the same guide works for iPod Touch 4th gen as well, just the device looks different. :)

STEP 1:

Double tap your Home button:

http://cdncontent.supercell.net/hayd...ipad_front.png

STEP 2:

Then you should see a row of open apps:

http://cdncontent.supercell.net/hayd...basic_view.png

STEP 3:

Tap and HOLD one of the apps until they start to wiggle:

http://cdncontent.supercell.net/hayd...force_quit.png

STEP 4:

When the apps start to wiggle, tap on the red icon in the left corner of each app:

http://cdncontent.supercell.net/hayd...pps_wiggle.png

STEP 5:

Continue to tap them until there are no apps running:

http://cdncontent.supercell.net/hayd..._more_apps.png

STEP 6:

Press the HOME button once again to get back, and then tap and hold the Sleep Button (marked below) until it asks to shut down. Shut it down, and then power it back up:

http://cdncontent.supercell.net/hayd...front copy.png

After you have completed these steps, launch Hay Day only (no other apps before it) and hopefully it works. As I said earlier in this post, we will try to optimize Hay Day in future updates, but to get you guys playing these steps are necessary if the game keeps crashing.

Let me know if this guide did the trick. Also, please note that if your device is jailbroken or if you have installed any apps/updates outside the official Apple store, we can not guarantee that anything will help.

Cheers,

Nick

---

Nick,

Perhaps the sheer number of people owning different devices having the same start-up issue, ought to clue you in that it cannot be a device OR memory problem.
According to the number and content of Hay Day reviews, different OS devices have the SAME PROBLEM. Perhaps you guys need to remove the latest update. Not everyone can afford a new device just to play your game.

Quote:

---

Originally Posted by Yolksnewedairy

Nick,

Perhaps the sheer number of people owning different devices having the same start-up issue, ought to clue you in that it cannot be a device OR memory problem.
According to the number and content of Hay Day reviews, different OS devices have the SAME PROBLEM. Perhaps you guys need to remove the latest update. Not everyone can afford a new device just to play your game.

---

I agree, so many people with same problems it cannot all be due to device error or wifi connection as I was told. I followed their instructions several times, even created new game centre and also uninstalled the reinstalled but still the same problem, returning from fishing or town or checking Daily Dirt causes crashes. Sometimes crashes on opening the app but not always. It's really annoying that Supercell support team are apparently not trying to fix this.

I will not be purchasing any more diamonds until normal service is resumed as its spoiling the game for me on that farm and I am about to leave my neighbourhood too as this problem makes it difficult to assist others as I cannot rely on the app at the moment.

Quote:

---

Originally Posted by CollyWobbler11

I agree, so many people with same problems it cannot all be due to device error or wifi connection as I was told. I followed their instructions several times, even created new game centre and also uninstalled the reinstalled but still the same problem, returning from fishing or town or checking Daily Dirt causes crashes. Sometimes crashes on opening the app but not always. It's really annoying that Supercell support team are apparently not trying to fix this.

I will not be purchasing any more diamonds until normal service is resumed as its spoiling the game for me on that farm and I am about to leave my neighbourhood too as this problem makes it difficult to assist others as I cannot rely on the app at the moment.

---

I am in complete agreement with you. I fail to see why I should purchase diamonds in such a situation.

I don't understand how come this update is different than previous updates that it keeps crashing. Can't the files from previous version be copied and add the updates to it? or some thing in the new files is causing it? (ready to quit)

Is this ever going to be fixed? Or do they just ignore the complaining customers. Some people paid money for diamonds. I guess they want the money back.

Why are they not responding, why are the not solving this problem?

Still continuously crashing!

I'm with so many others I have seen posting here.Ever feel ignored. No update just keep on trying your machine, it's your ​fault. Sorry Supercell if you want us many of whom are playing on older machines to play your game and buy diamonds, we demand to be able to play .WE have waited long enough and just ignoring players will only discourage them from playing any other games you develop. Bad reviews will damage your reputation as will poor customer service, which after reading many of the comments in these forums it would appear you are guilty of.

Quote:

---

Originally Posted by Debshaven

I'm with so many others I have seen posting here.Ever feel ignored. No update just keep on trying your machine, it's your ​fault. Sorry Supercell if you want us many of whom are playing on older machines to play your game and buy diamonds, we demand to be able to play .WE have waited long enough and just ignoring players will only discourage them from playing any other games you develop. Bad reviews will damage your reputation as will poor customer service, which after reading many of the comments in these forums it would appear you are guilty of.

---

Feel the exact same way!

It started with a couple crashing at the beginning, then I did all that has been told what to do in the FAQ, clean cache, close all the other apps, I even went to delete all the apps only kept hay day as game, I dont even open any other apps!

Then started not being able to go in the ads or help friends, as soon I clicked on one to go buying items or go to their farm to help, the game closed on me, then when I try to send a msg on support in the game itself, it crashed too...

And now it won't open at all...I even uninstall the game and reinstall but still won't load the game

This is so annoying and frustrating, I had given the leadership of my neighborhood to a friend while I was having problem with the game but could get in at the time, and request that friend to kick me out of the neighborhood cuz of not being able to participate in derby when I was crashing a lot but as I said now its not only crashing while going in ads or trying to help friend now it's worst, CAN'T GET IN THE GAME AT ALL!!!

Nick opens this thread. Monitors it for maybe a day and nothing??? Look, if you can't fix it, then come clean and have the respect for all of us players and tell us. If you are working on trying to fix it, update us a couple times a week at a minimum. But, to advertise this forum as some sort of help and then ignore people just seems cruel or something.

Yes I could not agree with you more. I've recently spent more time on the forum than I have on the game!If the latest update is not working why not revert to the last working version and test more thoroughly the version which so many of us are having problems with?As I previously posted I am sick of this situation & have taken to playing another similar game, which I am progressing rather well in.Soon Hayday will become a thing of the past for me. I think many others will find other games and will never download games by these developers.People have long memories when they are treated badly or ripped off. The lack of communication is both bad mannered and condescending.Also I could add ignorant.

Nick, i Miss you

honestly. same here... ive been staring at the forums waiting for a fix. my poor farm. it's enough I had to start over because of game center but now this? hope it will get fixed TONIGHT!!!!!!!!!

Quote:

---

Originally Posted by Nick[Supercell]

Hey guys!

We have been looking into the crashes on older iOS devices, such as iPad1 and iPod Touch 4th gen, and it is simply running low on memory. While we are trying to optimize the game to run as expected on those devices, please try to follow the following guide to free up as much memory for Hay Day as possible. This guide is made based on the iPad 1, but the same guide works for iPod Touch 4th gen as well, just the device looks different. :)

STEP 1:

Double tap your Home button:

http://cdncontent.supercell.net/hayd...ipad_front.png

STEP 2:

Then you should see a row of open apps:

http://cdncontent.supercell.net/hayd...basic_view.png

STEP 3:

Tap and HOLD one of the apps until they start to wiggle:

http://cdncontent.supercell.net/hayd...force_quit.png

STEP 4:

When the apps start to wiggle, tap on the red icon in the left corner of each app:

http://cdncontent.supercell.net/hayd...pps_wiggle.png

STEP 5:

Continue to tap them until there are no apps running:

http://cdncontent.supercell.net/hayd..._more_apps.png

STEP 6:

Press the HOME button once again to get back, and then tap and hold the Sleep Button (marked below) until it asks to shut down. Shut it down, and then power it back up:

http://cdncontent.supercell.net/hayd...front copy.png

After you have completed these steps, launch Hay Day only (no other apps before it) and hopefully it works. As I said earlier in this post, we will try to optimize Hay Day in future updates, but to get you guys playing these steps are necessary if the game keeps crashing.

Let me know if this guide did the trick. Also, please note that if your device is jailbroken or if you have installed any apps/updates outside the official Apple store, we can not guarantee that anything will help.

Cheers,

Nick

---

sorry dear, but this fix does NOT work... on to the next theory...

In #32 I wrote that I could play the game again.

So I went in the holidays expecting I could play the game, while laying on the beach.
What surprise, it went wrong again, crashing while showing the clouds.
So no Hay Day for a fortnight.

Coming home today, tried the game again and still the same crash.

I think its day 28 of non playing.
But I must admit, the urge of playing Hay Day is slowing down.
Just a few days more and I don't miss it all.

But than, Hay Day will be in the list of other games that don't work on my Ipad 1 anymore, just like Candy Crush, Jelly Splash, Farm Heroes Saga.

By the way, does your Ipad use more power than before?
Before I played Hay Day, I had to recharge once in a week.
When I started playing Hay Day I had to recharge 2 or 3 times a week.
But lately, before the crashing started, I had to recharge daily.

So if Supercell could do something about lesser use of power, we can help our environment

Device: iphone 3gs
ios: 6.1.6
Available space: 8 Gb

I already tried to close all open apps en reboot my phone, didn't work at all.
I can't even get into the game, i only see the supercell screen, than the chicken and pig chase, load to get into the game. Than the screen turns black and i cannot play at all.
When will there be an update to fix this?

Quote:

---

Originally Posted by Tuliewulie

Device: iphone 3gs
ios: 6.1.6
Available space: 8 Gb

I already tried to close all open apps en reboot my phone, didn't work at all.
I can't even get into the game, i only see the supercell screen, than the chicken and pig chase, load to get into the game. Than the screen turns black and i cannot play at all.
When will there be an update to fix this?

---

I have 64 gb, same problem. I don't think theyre planning on fixing this problem, its been almost a month since the issue has popped up. although, the funny part is im having no problems running clsh of clans on the same device. weird

Well I managed on Wednesday to play for 5, yes count them 5, whole minutes before another blasted crash. Then cannot get past the title page. So I have read several books, gone out and frankly enjoyed myself. Guess what there is life after Hayday and it is quite good. Gee Nick I'm so happy that the break fixed those serious problems like double money for deliveries.Perhaps now you can work on the little problems such as fixing the game for the poor sods who have invested both time and money making your game a success.I forget you don't seem to bother looking at these pages. I am getting a new device soon and guess what, a supercell game will never contaminate my machine again. Your customer service sucks big time and you don't even have the manners to address the complaints or even keep people informed. I'm off to the real world. It's true after time you don't even miss the game, there are far more interesting games and activities out there.

Another iPod 4th gen that can't open the game anymore. Tried all the tricks we can think of, but nothing helps. You know when it last worked well? Before the derby. HMMM! If only we could disable the derby!

Hey,

I have had no luck either. Which is weird because the game was working beautifully up until about 2 hours ago. Also what is weird is it just seems to be isolated with the chat. The game is slow and very laggy when playing but as soon as I open the window to chat with my fellow neighbors the game crashes. I attempted to open it to contact support but encounter the same issue.

I do hope I don't have to purchase another Ipad to keep playing... :(

Dear Nick,
After following all your suggestions, I did not have luck with my iPad running 5.1.1. Using
your question regarding levels, expansions, and decor..... I removed all decoration. And since
the amount of open space on the hard drive in not a problem on my computer, I went after
freeing up RAM. I downloaded a program from iTunes called Memory Pro. It appears to freeze
available RAM. When I get 120 to 130 free, I can usually log on and play. But not with the
cloud filled screen. It takes many tries for the clouds to clear. So, how about you limit the
cloud to one time when a special even, rather than every time. I have gotten rid of my
decorations. And still have crashes when changes screens between fishing, town and the farm
itself.

if you are crashing a lot, you don't need the clouds to come up each time you try to access the game, since they are an obstacle on their own.

Your programmers need to economize on RAM required to play!
KarlasKritters



STEP 3
Tap and HOLD one of the apps until they start to wiggle

STEP 4:

When the apps start to wiggle, tap on the red icon in the left corner of each app:


STEP 5:

Continue to tap them until there are no apps running:

STEP 6:

Press the HOME button once again to get back, and then tap and hold the Sleep Button (marked below) until it asks to shut down. Shut it down, and then power it back up:


After you have completed these steps, launch Hay Day only (no other apps before it) and hopefully it works. As I said earlier in this post, we will try to optimize Hay Day in future updates, but to get you guys playing these steps are necessary if the game keeps crashing.

Let me know if this guide did the trick. Also, please note that if your device is jailbroken or if you have installed any apps/updates outside the official Apple store, we can not guarantee that anything will help.

Cheers,

Nick[/QUOTE]

Quote:

---

Originally Posted by KarlasKritters

if you are crashing a lot, you don't need the clouds to come up each time you try to access the game, since they are an obstacle on their own.

---

Is the animation with the clouds and the crow one of the reasons for crashes on older iOS devices? If so, they should remove it so people can play.

I see the animation on my tablet but not my phone. (Neither device crashes from Hay Day.) And I don't miss the animation at all when I'm on my phone.

NICK,

I've tried all your suggestions and my game is still crashing! It is much better than it was but that's not saying much. Have you got any other suggestions? I'm playing on an iPod Touch, version 6.1.6, fair bit of free space available. Will it be sorted in the next update and when is that due? Thanks in advance.

I have tried all of the suggestions and nothing worked. First time opening game crashes 3-5 times before I can get in. Once in I am lucky if I get 5 minutes before te game crashes. If I go to look for items to purchase I crash immediately.

Hello, as of August 20, 2015, I have been unable to load Hay Day on iPod touch 4th generation, running iOS 6. This happens when ALL background apps are closed and I am only trying to run Hay Day.

Why the sudden failure of the app to load? It says it is connected, and loading, and it crashes on the screen with clouds, every time. I am approximately a level 74 farmer, and have been playing the game for over 2 years. I am very disappointed, as I cannot afford a newer device at this time.

Please fix this issue, if at all possible. Missing Hay Day! :(

Today is September 2, 2015 and HD still is crashing on our iPad 5.1.1 Crash usually occurs while flipping through the DD. Have not updated to get 3 year birthday cake or summer costumes. Level 52 with lots of expansion for machines and land left to do. Put all decorations in storage. Machine has tons of memory but HD is really slow to visit other farms and turning the pages of the DD. Only thing on this machine is HD.

Our family (nine of us playing their own farms, levels in the 80's and high 90's) also have farms on a couple of new Samsung Notepads. Quad processors and lots of memory. Works well but ever since we won quite a number of gramophones (12 or 14 of them) the battery life dropped down to about an hour and a bit. Put all but two gramophones in storage but didn't help battery much.

I'm only on level 24 on the farm I use my ipod for...no other aps on the ipod.I've noticed if I don't connect to game center ...it's better....but still far from perfect . I keep opening hayday and retrying....ok til I try to visit another farm..then..boom..crashes again. Finally after 6 or 7 tries it will stay up and running . Its sooooo frustrating. lol

Just updated and bow cannot open the game at all. Will have to get neighbourhood leader to boot me or others will suffer in Derby because supercell have messed up BIG TIME. Time and money invested in that farm all down the tubes now.

I'm having the same problem here also. Daily player level 87 (sigh)

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Originally Posted by CollyWobbler11

Just updated and bow cannot open the game at all. Will have to get neighbourhood leader to boot me or others will suffer in Derby because supercell have messed up BIG TIME. Time and money invested in that farm all down the tubes now.

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I have just tried deleting and reinstalling but still not able to get the app to open farm.

Quote:

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Originally Posted by CollyWobbler11

I have just tried deleting and reinstalling but still not able to get the app to open farm.

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Nick is aware Colly. Look in the latest Announcement thread. Hope this can be fixed :(

Great Job.

The Game won't start.

Quote:

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Originally Posted by KawaM

Great Job.

The Game won't start.

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They are aware and are investigating it. Hopefully, will be fixed soon.

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Originally Posted by Dfkathy

They are aware and are investigating it. Hopefully, will be fixed soon.

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If they will investigate as the crash's problem on these device with the previous update, I think, as usual, I'll wait for answers for months without results.

I'm also having the issue on an iPod gen 4 with 6.1.6 installed. I see that gen 4 iPods are no longer listed as supported on the iTunes Hay Day page - hope not Supercell. While progress will sometimes leave old hardware behind, just dropping something without notice would be a little nasty. Lets hope that's just an omission and it will start working again with all the others...

I updated my app this morning and now I can not access the game. App won,t launch , just returns to desktop

Ipad 2
os 5.1.1
tried rebooting ipad, deleted app reinstalled
Please help

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Originally Posted by shipekr

I updated my app this morning and now I can not access the game. App won,t launch , just returns to desktop

Ipad 2
os 5.1.1
tried rebooting ipad, deleted app reinstalled
Please help

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Try updating your operating system. You should have been past 5.1.1 a long time ago

Wild guns which I have been playing for year won.t run on anything newer

according to the tech spec 5.1.1 is OK

You should be in the bugs section. Nick updated us about the progress on the known bug on iOS 5.1.1 on iPads. They are talking to iTunes and Google play about a version (optional) for this issue which they are hoping will come soon. That info is in the announcement section for the new update but buried deep in the replies. There is a sticky thread in the bugs section about this issue too.

I assume this is my problem - ios 5.1.1

tap to launch hayday app, screen goes black, then back to main screen

anyone else have the same issue?

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Originally Posted by HayDayPlayer2

I assume this is my problem - ios 5.1.1

tap to launch hayday app, screen goes black, then back to main screen

anyone else have the same issue?

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Yes. Same issue.

Hi Nick,

Thanks for trying to help us, I have same issue and isn't fixed by closing apps. I have sufficient space. Here is my error message from crash:

Dyld Error Message:
Symbol not found: _objc_setProperty_nonatomic
Referenced from: /var/mobile/Applications/B71C739D-BDC5-42B6-B7AF-05AE3F76871B/Hay Day.app/Hay Day
Expected in: /usr/lib/libobjc.A.dylib
Dyld Version: 199.6

Any other suggestions!??

Linda

Quote:

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Originally Posted by HayDayPlayer2

I assume this is my problem - ios 5.1.1

tap to launch hayday app, screen goes black, then back to main screen

anyone else have the same issue?

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The same to me

After updating the game, it will not start.

click on the icon of the game, a black screen appears to try to run the game, start occurs and returns to the main menu.

judging by the number of similar messages in different social networks is a global problem !!!

Whether the work underway to remedy this problem ???

response from supersell

http://forum.supercell.net/showthrea...=1#post5410125

Attachment 135810

install the update.
Thanks, it works!!!

What were these long days without a game ....

The new update does allow the game to open but it freezes and crashes if I go to the derby board or to one of my neighbours that need help. Can't play like this!! It crashes every few minutes.

Have done the force quit, app shut down, memory clear, OS check. Nothing works. Hubby still locked out😡😡😡😡

After new 2 updates and did all the troubleshoot, I still cant open the app.It keep crashing..I had an ipad 1 ios.5.1.1
, 5.5 GB free space I'm at level 78 all land expanded....I'm really hope that you still look into and trying to fix this,I had been not be able to go to farm since new update on Monday till now it Wednesday...Thanks.

It 'a amazing !
There is a part of the users who cannot play any more, and it does not date the previous update, but already a that of front...
In fact all the users of iPad 1 cannot play any more in good conditions. In my group of farm, I have 17/30 which do not play any more :mad:

It is a way as other one to end the addiction of a part of the community of Hay Day.

I am realy sick of the last 2 updates. Many month I try to play the game, but when I switch to newspaper, to the town, go fishing or visit other farms, the program crashed and I must start again. After starting the screen is for many seconds frozen. You can do nothing. After that the program makes a link (I guess) to the game centre. Because each time I got the message 'welcome back ........'. This is frustrating, because I wasn't get out of the program myself.

Of course, Nick will say 'buy a new device'. because the iPad '1' is 6 years old. But he is telling this because they can't find a proper solution till now. I can't understand why the people of supercell are so incompetent by testing new versions. I was programmer myself in the past (I had my own company), but each time we had a new release, many hours of testing on all kind of equiments, was normal for us. Never we had simulair problems as they have now with Hay Day.

It is NOT workable and I hope they will make come very soon with a version which runs on iPad 1 aswell. When not, they will loose customers.

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Originally Posted by MirandaJoyce

That didn't work for me. Any other suggestions?

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I'm having the same problem, I've closed all apps, deleted all that I could and once I get the "Loading", it crashes back to the home page. I'm lvl 79 farmer and really need to get this fixed, it's been going on for two days now. I have a gen 4 Ipod with plenty of memory, I've had it about 4 years.

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Originally Posted by rbcrewser

Don't confuse storage with ram. If you have an iPad 1, the device only has 256mb of RAM which appears to be the part that Hay Day has trouble with amongst other things.

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I've cleared everything I could and I have plenty of storage but not sure where to find out RAMS for my IPOD. Could you advise.

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Originally Posted by rbcrewser

256MB if it is a 4th:

https://en.wikipedia.org/wiki/IPod_Touch

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Yes, that's correct. 256MB of RAM if using the iPod Touch 4th Generation. It seems to be a widespread problem for those of us with this amount (or less) from the looks of the latest 67 reviews (App Store). I believe it was something like 65 reviews out of 67 have crash issues. Most of which look to be running the 5.x.x IOS, although the iPod 4g has the 6.1.6 IOS it still has the same crashing issues. For me it did not happen until Tuesdays Optional Update (Mondays Fall update gave me only a few crash incidents, which I would gladly take back given the fact that I can't play at all now). I've been checking, as well as posting, in the Announcement Section to see if there is a fix to this. Other than the steps many of us have followed to ensure it is not on our end I don't know any other solutions yet. I just keep hoping for some kind of announcement or update.

Still crashing at the loading screen

Any progress on a solution?

First update this week wouldn't open app at all, now after second update got in a few times but crashed frequently, now wgame starts loading but crashes before opening to farm. Tried force closures, diff Internet sources, confirmed lots of space, nothing helping.

Ipad 1, ios 5.1.1

:thumbsup::thumbsup:

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Originally Posted by rbcrewser

The problem has now been exacerbated by the visitor event notification. Luckily that event ends tonight so maybe we will be able to at least get the farm to open again.

Obviously some of the graphics simply push the old iPad one beyond its capabilities.

Which makes me wonder, would it be so hard or inconvenient to have some of the graphics toned down. For example the fish poster sliding down each time after you catch one. Unless it is a new fish to we really need to see it? Or can't we just have a static image of whatever it was we just caught?

The event notification, if we have already played the game we know it's going on, so why do I need to see it every time I start the game? And it isn't just on my farm on my old iPad I find these graphics annoying. I find them equally time wasting and distracting on my iPad4. It is just that on the older devices this means you have to restart the game about 15-20 times before it finally lets you into the game.

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And I still can't get the game to actually start....

I have finally been able to get to my farm but I crash whenever I try to leave it to go to another farm

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Originally Posted by dls881

I have finally been able to get to my farm but I crash whenever I try to leave it to go to another farm

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Same here! At least I could tell neighbours what was going on. Tried to have a big barn sale but crashed when in shop. Crashes if I go to another farm.


One neighbour said game announced they are no longer supporting iOS 5.1.1. Is that true?

Yup, crashes at event clouds. Can't get into farm again. Now I wasted 15 diamonds for Tom as I won't be able to use him. Was trying to stock up on pick axes since the mining task was one I could do without it crashing on me.

Didn't work on my Ipod 4th Gen. And I even deleted old games. Hayday worked fine until this week's update. This is the only game that I've stuck with for more than a few months. I miss it.

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Originally Posted by Nick[Supercell]

Hey guys!

We have been looking into the crashes on older iOS devices, such as iPad1 and iPod Touch 4th gen, and it is simply running low on memory. While we are trying to optimize the game to run as expected on those devices, please try to follow the following guide to free up as much memory for Hay Day as possible. This guide is made based on the iPad 1, but the same guide works for iPod Touch 4th gen as well, just the device looks different. :)

STEP 1:

Double tap your Home button:

http://cdncontent.supercell.net/hayd...ipad_front.png

STEP 2:

Then you should see a row of open apps:

http://cdncontent.supercell.net/hayd...basic_view.png

STEP 3:

Tap and HOLD one of the apps until they start to wiggle:

http://cdncontent.supercell.net/hayd...force_quit.png

STEP 4:

When the apps start to wiggle, tap on the red icon in the left corner of each app:

http://cdncontent.supercell.net/hayd...pps_wiggle.png

STEP 5:

Continue to tap them until there are no apps running:

http://cdncontent.supercell.net/hayd..._more_apps.png

STEP 6:

Press the HOME button once again to get back, and then tap and hold the Sleep Button (marked below) until it asks to shut down. Shut it down, and then power it back up:

http://cdncontent.supercell.net/hayd...front copy.png

After you have completed these steps, launch Hay Day only (no other apps before it) and hopefully it works. As I said earlier in this post, we will try to optimize Hay Day in future updates, but to get you guys playing these steps are necessary if the game keeps crashing.

Let me know if this guide did the trick. Also, please note that if your device is jailbroken or if you have installed any apps/updates outside the official Apple store, we can not guarantee that anything will help.

Cheers,

Nick

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