Hi,
so supercell has temporarly banned my account for verification proccess, and i wanted to know how long the ban would take? Also, do i have to contact them or will they contact me when the ban is up? Thanks!
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Hi,
so supercell has temporarly banned my account for verification proccess, and i wanted to know how long the ban would take? Also, do i have to contact them or will they contact me when the ban is up? Thanks!
Bumping to get a answer
please email them Clashofclans.feedback@supercell.com including the ticket number and ask them what proof they need
Cheers
Well i was the one who contact them about my account being compromised so i wanted to know if i had to contact them once again or just wait until the ban is over.Quote:
Originally Posted by Daddy
Bumping. Bump. Bump. Bump.
Same thing happened to my village. what will i do
I'm assuming you mean in game. What they usually seem to do is give you a ticket number after you contacted them. You should email them with the email Daddy provided, and should get an automated reply. Simply reply to that message with the ticket number you were given and ask if they need anything else.Quote:
Originally Posted by beaster162
So I'm suppose to email them with the ticket that appears with the you have been banned message?Quote:
Originally Posted by Slaskio
Edit: I did not receive no ticket number from coc support so that's why I'm asking if I'm suppose to use the ticket number from te in game message
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Yes that number, be sure to reply to the automated email with it.Quote:
Originally Posted by beaster162