My biggest mistake in Clash of Clans_Quitting

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May 16th, 2015
SofTheKiller

Quote:

Originally Posted by andrgin

If it is working on 3G but not on wifi it is either your device, your home network or your ISP. Supercell can do nothing for you. This has nothing to do with the update.

My wifi was loading clash normally before the update, and suddenly has stopped doing so right after the update. Since many of my friends are having the same issue, then it HAS something to do with the update. For instance, SC might have changed the ports needed by the game (which may be blocked by the router ). However, when I asked them about any changes related to internet ports, they did not provide me with any info.
May 16th, 2015
SofTheKiller

Quote:

Originally Posted by TheConfuzed1

Something just occurred to me... At my work, several ports are blocked, because of their use in other nefarious activities (Bit Torrent, for example). As a result, COC also happens to be blocked, and is unable to be accessed from their wifi.

Perhaps your router, or your software is blocking the port which is used by Clash of Clans.

Probably Sc changed the ports needed to load the game after the update ( thats the only explanation i could come up with). I have emailed SC asking them if they changed anything ( so that I can start debugging at home), but they gave me no information ( except generic messages related to memory managements)
May 16th, 2015
SofTheKiller

Quote:

Originally Posted by lasmite

Quite a bad investment, in my opinion.

I do not understand why you publicly go out like this and say "I quit!", as if to punish someone. The only individual who gets affected is you, and you only. All that time and money was your doings. And by the sound of it, the connection problem is on your end as well, as you could connect to it over 3g. Not on the server side of things.

I suggest you test these things as well. It may be a problem with your router, cables or something related to your household. Search around, look on other forums for people who have the same problem, and see what has been said or there is an answer.

Have a nice day!

EDIT: reading through other comments, it seems like your device have wifi problems. I suggest you check it out with your retailer. The SC support have tons of other customers to go through, and if the problem is on your end, naturally they wont waste time on your case. Sounds harsh, but truth often is.

It was for sharing purposes only. BTW, I doubt that all of my devices ( 4 ) started having wifi issues right after the update. Also, I doubt that other friends started having issues with their devices/ routers right after the update. Lets call a spade a spade, and let's agree that the update broke something ( at least for many Android users). You can check the bugs section of the forum, and you will see full clans not being able to access their accounts.
May 16th, 2015
SofTheKiller

Quote:

Originally Posted by Micker99

You spent $7000. Buy an Ipad for $300 and try that out??

It is obviously on your end, because millions of people have android and apple devices and are not having problems. Especially if it works over 3G, it's an issue that is not the cause of SuperCell. What are they supposed to do, come over and test your internet connections?

Not trying to be a jerk, but I mean you invested $7k and you don't even try to really troubleshoot the issue. Buy another device, test on another wifi with a different ISP etc.. Just want to blame someone for your problem, instead of trying to fix it.

I have 4 other devices with the same issue. I will not spend more money just to test something, while SC does not even care .

BTW, I am not the only having this issue. Look at the problems&bugs sections of the forum, and you will see tens of threads related to Android loading issues after the update.
May 17th, 2015
arunt

Quote:

Originally Posted by Daddy

Come on guys please stay on topic - no point in arguing about what we can spend our money on.

I personally have two amounts:

What i tell the wife i spent
What I tell the taxman :)

You forgot to add the third amount - the true one ;)

Just kidding. Sorry, but I couldn't resist.
May 17th, 2015
SofTheKiller

So today I got the final answer from Supercell. They simply denied their responsibility. They denied the fact the the sweeper update caused connection issues to some Android Devices. I ended up requesting the ports that COC is using ( since I am able to load Boom Beach, and Hay Day; I am assuming supercell games use different ports), and guess what answer I got? "CHIEF, you need a reliable internet connection" like if I did not know that already. They completely dodged my question ( not the first time by the way). So here you have you have. Thanks for the worst customer support ever!!
May 17th, 2015
somethingtofill

Spend 7k on gems but can't spend a few hours to trouble shoot? Priorities!
May 18th, 2015
Broxogar

Quote:

Originally Posted by SofTheKiller

I am not sure if this is the right place for this thread, but I just want to share my frustration, and the biggest mistake I have made in my life. I have started playing Clash of Clans about a year and a half ago, and like everyone here, I loved the game . I spent many hours per day clashing, warring, and having fun with my clanmates. I farmed hard, and a couple of months ago, I was a mid maxed th9 with lvl15 heros, and that's when I was tempted to start gemming. I gemmed my royals all the way to lvl30. Soon after that, I moved to th10 and I started pushing . I Pushed all the way to 3400 before gemming everything ( Including heroes). Between the gem cost for upgrades, and the gem cost for trophy pushing, I spent over 7000 dollars, which I did not mind a lot since I was having fun.

After the air sweeper update, I could not log to my account ( and I guess many people were having the same issue as well), so I waited for the fix to come. When it did, me and a couple of my friends were not able to play the game when using wifi, so I contacted SC support, and I did create a couple of threads in the problems & bugs section of the forum. The forum community was so nice, and everybody was trying to help...everybody except Supercell!!

I received an email from Supercell asking me to check some basic staff like the memory of the devices ans so on. I Replied that I have done everything I could, and nothing works. Then they sent me the same msg again!! ( Like if they did not even read my previous message). After a couple of trials, I finally got the ultimate msg: "we cannot do anything to help. There must be something wrong with your ISP".

Now, even if I doubt that my ISP would block clash ( right after the update), i went and checked with them, and like I expected, it was not their fault.

So now, I am in the situation where I have spent thousands of dollars worth of gems on a maxed base above 4000 trophies, but I cannot play the game using wifi ( 3G still works), and Supercell has done nothing to help ( from their replies, I can tell they barely read my messages). If a company does not care about the crashes of its own game, and does not care about its customers who spent money on their products ( let alone people who did not), then why Should I care? That's why I decided to stop playing the game. It was basically a fun experience ruined by a careless support.

The only advice for all of you who might wanna start gemming: know that if you are in trouble, it does not mean that SC will necessarlly help.

Note: plz don't move this thread to problems & bugs as I am sharing a frustration, and not the bug itself ( which is already known).
8
Hit me hard if you find my base.

SOF

I HIGHLY doubt this is related to your individual base, it is either related to your phone, your installation, your wifi OR some other aspect you've failed to mention (Banned maybe?)

In any case if you've spent $7,000 on this game....AND you've already reinstalled AND you've tried other Wifi networks....

GET A NEW PHONE

Phones are like $100, you could even try installing on a different device / friends phone (that is the same). Supercell will have a very limited ability to help you here which is probably why you feel as though they've done nothing. Despite it purportedly being caused by their update, it will ultimately LIKELY be an issue on your end.
May 18th, 2015
PaulYEAH

Quote:

Originally Posted by Broxogar

I HIGHLY doubt this is related to your individual base, it is either related to your phone, your installation, your wifi OR some other aspect you've failed to mention (Banned maybe?)

In any case if you've spent $7,000 on this game....AND you've already reinstalled AND you've tried other Wifi networks....

GET A NEW PHONE

Phones are like $100, you could even try installing ♥♥♥♥♥♥♥♥♥♥ on your PC and see if you can play it there. Supercell will have a very limited ability to help you here which is probably why you feel as though they've done nothing. Despite it purportedly being caused by their update, it will ultimately LIKELY be an issue on your end.

♥♥♥♥♥♥♥♥♥♥ can get you banned by the ToS (i think), but either way the device is unsupported.
May 18th, 2015
Broxogar

Quote:

Originally Posted by PaulYEAH

♥♥♥♥♥♥♥♥♥♥ can get you banned by the ToS (i think), but either way the device is unsupported.

Fixed it :)

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