Refusal to fix deliberate design flaw

I'm a bit upset about accidentally spending about $20 worth of gems by miss-click.
So, I came here to inform Supercell that they should fix this "design flaw."

I was just reading the ruled out suggestions and I noticed that this suggestion has been ruled out. That's why I put "Refusal to fix..." in the title. Even though, I still think people should be warned about the problem and that Supercell should be pressured to fix it.

I put "deliberate design flaw" because we all know it's deliberate in order to maximise profits. Supercell are not the only business to practice it. It's a consumer rights issue and I think laws should be imposed on companies that practice it especially once they are aware of the problem and refuse to fix it.

As far as mitigating the damage of the "design flaw." I advise players to leave their gems in their achievements until they want to use them and cross your fingers and hope Supercell fix the problem.

Would you care to explain exactly what you are talking about? I have never misclicked something and spend or bought gems so I am completely confused about what your so called design flaw is.

I don't know what he is talking about either, gem use always involves a confirmation.

If he really lost real money, he should contact supercell. There are legal protections. However, if he has quoted the purchase cost of free gems from the game, that's misleading.

To the above posters. If you have no clue what I'm talking about then I can't help. As I can't explain it in any simpler terms I'm afraid.

"If he really lost real money, he should contact supercell."
Yes, I *really* lost money. Along with probably 100,000 other people. What would be better than a refund is if Supercell fixed the problem.

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Originally Posted by psycodiver

To the above posters. If you have no clue what I'm talking about then I can't help. As I can't explain it in any simpler terms I'm afraid.

"If he really lost real money, he should contact supercell."
Yes, I *really* lost money. Along with probably 100,000 other people. What would be better than a refund is if Supercell fixed the problem.

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It would help if you told us which bit of the ruled out ideas it was.

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Originally Posted by psycodiver

To the above posters. If you have no clue what I'm talking about then I can't help. As I can't explain it in any simpler terms I'm afraid.

"If he really lost real money, he should contact supercell."
Yes, I *really* lost money. Along with probably 100,000 other people. What would be better than a refund is if Supercell fixed the problem.

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or maybe just tell us what you actually did in-game. That’s a far simpler explanation.

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Originally Posted by OzAudi

or maybe just tell us what you actually did in-game. That’s a far simpler explanation.

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I don't believe I can make it any more simple than I already have. What are you asking? Exactly how I am miss-clicking? That's a question you can answer yourself. How do you miss-click and accidentally spend gems?
It seems to me you want some detailed graph of how miss-clicking happens...

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Originally Posted by psycodiver

I don't believe I can make it any more simple than I already have. What are you asking? Exactly how I am miss-clicking? That's a question you can answer yourself. How do you miss-click and accidentally spend gems?
It seems to me you want some detailed graph of how miss-clicking happens...

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We know how mis-clicking happens but as there are confirmation buttons for almost all of the clicks involving the buying and using of gems then it is hard to understand what your beef is.

If you posted which bit of the ruled out ideas your problem comes under then maybe we could be more sympathetic and offer better advice.

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Originally Posted by psycodiver

I don't believe I can make it any more simple than I already have. What are you asking? Exactly how I am miss-clicking? That's a question you can answer yourself. How do you miss-click and accidentally spend gems?
It seems to me you want some detailed graph of how miss-clicking happens...

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How about..
I tapped on lab, I tapped on Golem, I tapped on 60k de, i tapped on.... etc

Simple. no rant no ♥♥

This happens sometimes with the barracks. I use the same army composition all the time so I train the troops I need and click next to go to the next barracks and sometimes accidently click the gem button to finish them instantly. Yes sometimes its not that much but its annoying to lose those gems

Well, I play pretty fast. For example; all my builders will be working. I will click on a barracks and click the upgrade/spend gems button quickly without realising all my workers are busy.
It's kind of like automatic. I think there should be more safeguards put in place to avoid this. It wouldn't be too hard to do.

I have a revolutionary idea that should fix all your problems. It's called:



Paying attention to what your doing.

OK let's see the steps it takes to buys gems

1. Tap the plus sign near the amount of gems you have. I'll admit, this is easy to accidentally tap. I do it all the time.
2. Tap the amount of gems you want to purchase. After accidentally tapping the plus sign, you should be conscious of the fact that you have done that so far and you should be able to tap out of the menu and resume your game.
3. Confirm that you want to buy the gems with whatever form of payment you have set up.

If you "misclicked" through all that it means you were being careless. I see no reasoning how this is purposely designed by SC. Maybe try not tapping wildly like a hurricane next time.

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Originally Posted by Theking8133

I have a revolutionary idea that should fix all your problems. It's called:



Paying attention to what your doing.

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Oh the beauty of this statment

i often misclick on the gem buy screen, its rather annoying as it send me to my itunes account and asks me to put in my password, it has never accidently purchased gems so i am assuming that you may have purchased something else around the same time and that may be why it happened, you clicked so soon after the original purchase that your app store assumed it was part of the same transaction.

its not a supercell issue its an apple issue

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Originally Posted by charizzle

OK let's see the steps it takes to buys gems

1. Tap the plus sign near the amount of gems you have. I'll admit, this is easy to accidentally tap. I do it all the time.
2. Tap the amount of gems you want to purchase. After accidentally tapping the plus sign, you should be conscious of the fact that you have done that so far and you should be able to tap out of the menu and resume your game.
3. Confirm that you want to buy the gems with whatever form of payment you have set up.

If you "misclicked" through all that it means you were being careless. I see no reasoning how this is purposely designed by SC. Maybe try not tapping wildly like a hurricane next time.

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Don't forget, having to accidentally enter you google password. Although, I think he was more talking about spending them accidentally, not buying them.

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Originally Posted by Theking8133

I have a revolutionary idea that should fix all your problems. It's called:



Paying attention to what your doing.

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You sir have just won the Internet

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Originally Posted by Theking8133

I have a revolutionary idea that should fix all your problems. It's called:



Paying attention to what your doing.

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I'd have to agree with this guy. There can be only so much that SC can do to prevent accidental gem spending. You want two confirmation popups, with the last one saying, "Are you really sure you want to do that?" Or a third asking "Are you really really sure?"
...
This does remind me of a simple idea on how to prevent this. On popups, the purchase button is noticeably blocked for a few seconds, causing a person to have to stop and see what they are doing. The button would start out dimmed for a few seconds, with maybe a timer, before being able to tap/click on it.

Sure, it could cut down on SC's income, but would save money on customer support, since they don't have to keep repeating SC's policy of no gem refunds, and consoling enraged customers.:smirk:

1. It says SPENDING gems, not BUYING GEMS. Half the people here either need to learn to read or learn english.
2. How many confirmation screens can supercell put? They only need one.
"They already have a confirmation screen."
Not on barracks. Or dark barracks. Or spell factory. Probably the 3 most commonly opened interface windows.
You can spend up to 33/33/96 gems without a confirmation button.
Maybe 20$ is a bit careless, but it is a problem to spend up to a dollar of gems without confirmation.

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Originally Posted by Theking8133

I have a revolutionary idea that should fix all your problems. It's called:



Paying attention to what your doing.

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That is signature worthy my friend, I applaud you :thumbsup::thumbsup::thumbsup:

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Originally Posted by BoomBangBoi

1. It says SPENDING gems, not BUYING GEMS. Half the people here either need to learn to read or learn english.
2. How many confirmation screens can supercell put? They only need one.
"They already have a confirmation screen."
Not on barracks. Or dark barracks. Or spell factory. Probably the 3 most commonly opened interface windows.
You can spend up to 33/33/96 gems without a confirmation button.
Maybe 20$ is a bit careless, but it is a problem to spend up to a dollar of gems without confirmation.

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You're right, I can understand how boosting spends around $1, but a whole $20? I don't think even the longest of building finishes costs that much, I might be wrong though. Even still, if you accidentally finished something too soon once, maybe twice or surprisingly three times, but to get $20 it seems a little weird, you'd have to notice before then.

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Originally Posted by Theking8133

Don't forget, having to accidentally enter you google password. Although, I think he was more talking about spending them accidentally, not buying them.

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Ah, I see. Must have misread that.

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Originally Posted by Theking8133

I have a revolutionary idea that should fix all your problems. It's called:



Paying attention to what your doing.

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doesnt matter if its buying or spending. the above quoted statement applies.
OP just admitted that he is a fast player or fast clicker, whatever.
i have no sympothy for someone that plays too fast that he is careless with his clicks.

this, OP, is 100% your fault.
not anyone elses, defintely not supercells.
quit blaming other people for your ineptitude.

funny how the kid stopped replying..

must have realized he was really careless.

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Originally Posted by psycodiver

To the above posters. If you have no clue what I'm talking about then I can't help. As I can't explain it in any simpler terms I'm afraid.

"If he really lost real money, he should contact supercell."
Yes, I *really* lost money. Along with probably 100,000 other people. What would be better than a refund is if Supercell fixed the problem.

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You are the only person ever that miscliked the shop, miscliked to scroll to the left, miscliked pressing on the gems, and then miscliked on the confirmation and potentially on the keyboard to enter your password. It's not a design flaw, how else are the going to do it apart from put them in Fort Knox?