very evil derby bug

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May 13th, 2015
danar46

very evil derby bug

I just got this problem. I do derby task for 20 town visitor. when I only have 2 visitor to finish I log out. when I log in again, my derby counter on right screen missing and my task already trashed.
and friend on neighbor don't get any reward to claim and she finish all 6 task with point above 300. this so frustrating and bad for our neighborhood. plz fix this
May 15th, 2015
Janilee

Quote:

Originally Posted by danar46

I just got this problem. I do derby task for 20 town visitor. when I only have 2 visitor to finish I log out. when I log in again, my derby counter on right screen missing and my task already trashed.
and friend on neighbor don't get any reward to claim and she finish all 6 task with point above 300. this so frustrating and bad for our neighborhood. plz fix this

Are you sure you didn't run out of time?

Some derby tasks have time limits. The times for many tasks have gotten shorter than they used to be.
May 15th, 2015
bramgnoyrg

Quote:

Originally Posted by Janilee

Are you sure you didn't run out of time?Some derby tasks have time limits. The times for many tasks have gotten shorter than they used to be.

Two points:
a) the town visitors tasks are all till derby ends - so they can't expire
b) when your task expires you still need to trash it manually

So running out of time can not be the issue of the task being trashed..
Not that I got anything more useful to add tho.. I would suggest you report it to support in game but you very likely will only be met with auto-replies saying you trashed the task yourself...
May 17th, 2015
Sahri

Quote:

Originally Posted by bramgnoyrg

Two points:
a) the town visitors tasks are all till derby ends - so they can't expire
b) when your task expires you still need to trash it manually

So running out of time can not be the issue of the task being trashed..
Not that I got anything more useful to add tho.. I would suggest you report it to support in game but you very likely will only be met with auto-replies saying you trashed the task yourself...

True that. I have contacted support a few times for my persistent connection issues and all I get are auto replies with very basic instructiuons that have nothing to do with the problem! Never seen such worthless support in a game.
May 17th, 2015
flutterby2

Quote:

Originally Posted by Sahri

True that. I have contacted support a few times for my persistent connection issues and all I get are auto replies with very basic instructiuons that have nothing to do with the problem! Never seen such worthless support in a game.

please don't give up on the support. i have contacted support twice and each time had a completely personal message back and once my problem was passed on to a specialist team to deal with. not that that one has been solved yet but at least someone cares!