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Hi guys,
I had to do a factory reset on my phone, I thought I had linked my game via FB, but it turns out that this is not the case.
My clan is: redwhitebandits
TH8
I am lv62 with 2664xp so far
I have 1300 cups
everything was maxed minus wizard towers by one level
I have submitted a request through the feedback form, but I am hoping for Supercell to pick this up faster!
If you can help me get my TH back, this would be greatfully appreciated!
Cheers!
Guys, I posted this 5 days ago and no one has responded back to it. Can someone please help me!!!!
I've managed to get my phone back - and have the subsequent G+ account set up (again)... Are there any mods that are looking at this or can help me... PLS!!!
Couldn't find your clan, can you please give us your clan tag ? And your exact base name.
Hey adsl3 - Firstly - thankyou!!! Secondly, Clan name is WhiteRedBandits - clan tag is: #8Q8QOLL - Exact base Name is: Lewis Therin II.Quote:
Originally Posted by adsl3
If you mean TownHall by TH, i can see it in down side of your base :|
Yes, I know what a TH is, I need to get it back!
Have you sent Supercell an in game request.If u can't do this through account your talking about about,you can start a new coc just don't link it to your G+ account.Quote:
Originally Posted by ben725
A bit confused when u say lost TH do you mean TH or whole village,as just wording can sometimes mislead ??
Added....Supercell won't usually reply here so that's reason to send in game request.
Oh i see, he thought he linked his account with facebook and he factory reseted his phone and now he can't load his village. I thought you say you have lost your town hall in your base and it's not there anymore.
Sorry man but I don't really know but I r think you should link it through g+ or game centerQuote:
Originally Posted by ben725
I really wish that an admin could look into this for me. I have sent requests via the right channel, but are not receiving any response! This has been going for over a week and I am unable to assist my clan. The only thing I'm good for right now is cannon fodder...
Sup bud. So right now your biggest stresser is gonna be patience. You need to use someones device that has clash of clans, that you can have access too for the next 2 weeks MAX. It can take a less time, but 2 weeks should be the max. I just had something similar like this happen to me. So you go on their device, open CoC, go to Settings>Help & Support>Contact Us. Once your here you send them the following information.Quote:
Originally Posted by ben725
Base Name:
Clan Name, Clan Tag:
XP Lvl:
Townhall Lvl:
The hardest part is waiting, believe me I know. Do this, and wait for them to respond, when they respond you will have to answer some more in-depth questions on your account like when you started it, where you started it, how you lost it, gem purchases and so on.
I bid you the best of luck man!
Is anyone out there? I really, really need some help pls!Quote:
Originally Posted by ben725
Hey Ben!Quote:
Originally Posted by ben725
This same thing happened to myself, I still don't have my village back, but it only happened recently.
I find that you will get the most assistance if you contact them in-game.
When in your clash of clans game, go to the settings ( the three gears ), then go to the bottom left corner and press 'Help and Support'.
When in the help and support menu press on the 'Lost Village' option.
Then go to ' I lost my village! How do I get it back?'
Once there, you can read that, which may give you some help, but if none of that helps, in the top right corner there should be a 'Contact Us' button that you can press.
When contacting them tell them
Exact username and clan of your lost village
Exact Town Hall level of your lost village
Exact XP of your lost village
Also, when contacting them, be sure to add your E-Mail Address so they can notify you when they either get your message, and/or reply to your support ticket.
They should contact you within a few days to a few weeks.
It is a large wait time, but i got a reply in just a few days, so best of luck to you!
( I just can't view the support ticket for some reason... )
I hope this helped you out!
I had this problem before. Be prepared to wait, it took them ~2~ months to retrieve my account.