Need Help, Any Android Users?

Printable View

May 7th, 2015
Templarpsi

Need Help, Any Android Users?[ANDROID]

I posted a thread last night regarding this issue http://forum.supercell.net/showthrea...ll-please-read! It seems to me that a majority of my friends that are on ANDROID can't load our villages. I checked facebook and not all , but a good amount of people are getting clash of clans has stopped working...

Does anyone know what the turn around fix on this is? I cant play or havent been able to since last night. And it seems IOS is unaffected... But some andriod users are as well.

But to sum it up. Last night I was playing just fine until 7pm Arizona time, when i noticed I got an error message that looked like this.

http://i62.tinypic.com/rvab21.png

Can anyone provide any feedback as to what we need to do in order to resolve this?

I have tried everything! I tried
uninstalling the game, clearing the data/cache, even called googleplay and they said its on supercells end and not theirs. No amount of troubleshooting is fixing this error.

Anything helps, thank again!
May 7th, 2015
NightFury13

I Use an Android ASUS Zenfone 5 And Working Fine

Cant Help, Sorry
May 7th, 2015
Templarpsi

Quote:

Originally Posted by NightFury13

I Use an Android ASUS Zenfone 5 And Working Fine

Cant Help, Sorry

I think its a profile issues more so then the game, for some reason it wont load my village threw google +, tried this on my tablet and same issues happen as well.
May 7th, 2015
Saleh47

Me & more than half of my clan have android and no problems at all. Maybe this is related to region/account
May 7th, 2015
Templarpsi

Quote:

Originally Posted by Saleh47

Me & more than half of my clan have android and no problems at all. Maybe this is related to region/account

so freaking weird..... I mean all my friends this is including 20+ ppl on andriod cant get on, and are having the same issues. supercells lack of response is just frustrating.
May 7th, 2015
Saleh47

Quote:

Originally Posted by Templarpsi

so freaking weird..... I mean all my friends this is including 20+ ppl on andriod cant get on, and are having the same issues. supercells lack of response is just frustrating.

Report it through in game support and tell your friends to do so. Although I think supercell is aware of it by now and we they have a fix, they will release it. Hope you get to your account soon :)
May 7th, 2015
Jomarx3me

I'm on Samsung Galaxy S5

my OS is still kitkat (I think that's 4.4.2)

did you update to Lollipop already?

have you tried reinstalling?

have you tried changing Runtime?
May 7th, 2015
Anoushka[Supercell]

Quote:

Originally Posted by Templarpsi

so freaking weird..... I mean all my friends this is including 20+ ppl on andriod cant get on, and are having the same issues. supercells lack of response is just frustrating.

We released a new build that fixed most of those crashes and the loading loop. However, our crash reports tell us there are some players facing similar issues and we're still looking into it
May 7th, 2015
Templarpsi

Quote:

Originally Posted by Anoushka[Supercell]

We released a new build that fixed most of those crashes and the loading loop. However, our crash reports tell us there are some players facing similar issues and we're still looking into it

Ty for the response. So all we can do is wait im guessing? The error message i posted above seems to be affecting a lot o random android users including myself. I dont remember downloading anything recent aside from the air sweeper update. So for now we just wait?
May 7th, 2015
Rishabh1x

try going to the app info and press 'clear cache', works for me
May 7th, 2015
Templarpsi

Quote:

Originally Posted by Rishabh1x

try going to the app info and press 'clear cache', works for me

nothing works that i try, did every trouble shoot thats possible. It seems to me its a wide spread affect, some are affected some are not, seems like the update messed things up... but what weird is i never downloaded any update aside from the air sweeper update.
May 7th, 2015
marvpara

Quote:

Originally Posted by Anoushka[Supercell]

We released a new build that fixed most of those crashes and the loading loop. However, our crash reports tell us there are some players facing similar issues and we're still looking into it

Is there going to be something done about the weeks and millions of resources lost if and when this gets fixed?
I am only a maxed out th7 but I've lost a ton of resources since I've not been able to get on.......gamertag ozzm0d1u5...a member of HAN-GRY MEN......this whole clan has been domicile since the "blower" update as we all have androids. I am starting to lose faith in this game and don't know if I'll be spending anymore money on gems......very frustrating:(
May 7th, 2015
Templarpsi

Quote:

Originally Posted by marvpara

Is there going to be something done about the weeks and millions of resources lost if and when this gets fixed?
I am only a maxed out th7 but I've lost a ton of resources since I've not been able to get on.......gamertag ozzm0d1u5...a member of HAN-GRY MEN......this whole clan has been domicile since the "blower" update as we all have androids. I am starting to lose faith in this game and don't know if I'll be spending anymore money on gems......very frustrating:(

Not sure man, From my understading according to anouska, that we just have to wait and see. It seems a handful of us andriod users are affected, while some arent. and IOS being unaffected it seems. As for getting things in return for this i doubt it tbh. its what i said earlier i am just now getting this problem since last night as opposed to some who've been having this issue for 4-5 days now....
May 7th, 2015
Neal11

SUPERCELL Kindly solve this issue as soon as possible

Quote:

Originally Posted by Rishabh1x

try going to the app info and press 'clear cache', works for me

Its not working I have tried a lot things including switching mobile off and on, Installing uninstalling... everything but unable to get my village. We have spent a lot of out time, I will Say we have invested our time there. I will request supercell team to solve this issue as soon as possible. Waiting for positive reply
May 7th, 2015
Neal11

Quote:

Originally Posted by Templarpsi

Not sure man, From my understading according to anouska, that we just have to wait and see. It seems a handful of us andriod users are affected, while some arent. and IOS being unaffected it seems. As for getting things in return for this i doubt it tbh. its what i said earlier i am just now getting this problem since last night as opposed to some who've been having this issue for 4-5 days now....

Me too having this problem since last night. Last night I won one war attack and in the morning I was Not able to start the game. I was so upset and still my mood is not like before as I have invested valuable time to build the village and grow it to the max.
SUPERCELL Team come on do something as soon as possible and let players know the same
May 7th, 2015
Neal11

SUPERCELL Losing players...

Dear Team,
Please release bug free latest update as since new update arrive there are some issues in the game we can't even load our village its more than 12 hrs I played the this game. I have invested quality time to upgrade Townhall to 8. Players are losing faith and moving towards other side. This problem is mostly in case of Android. I have updated this game but this issue comes up last night itself. Hope Tech/Devp team is working on the same and we will able to continue playing the game
May 7th, 2015
Templarpsi

Quote:

Originally Posted by Neal11

Dear Team,
Please release bug free latest update as since new update arrive there are some issues in the game we can't even load our village its more than 12 hrs I played the this game. I have invested quality time to upgrade Townhall to 8. Players are losing faith and moving towards other side. This problem is mostly in case of Android. I have updated this game but this issue comes up last night itself. Hope Tech/Devp team is working on the same and we will able to continue playing the game

The only thing we can do man is wait. I know its frustrating, but we can't do much else. Trust me I'm there with you. My issue started last night as opposed to others for days its been.
May 7th, 2015
mann101

1 Attachment(s)

Unfortunately, Clash of Clans has stopped

Dear Supercell Team, We got some serious problem here. On behalf of my clan mates, I am making this thread because every guy who has joined our clan are unable to open their village's. :unsure:

Even if we try to login through other device's, game shows the same error ((( Unfortunately, Clash of Clans has stopped ))). My other accounts which is not in our clan are working good but The point is, Whoever has joined our clan "HERE FOR BEER" (#9LVOJPJ9) just can't open their village on any device. :facepalm:

We've all tried most of the solutions we found on internet but none of them is working. I am really expecting a solution for our clan 49-50 members. They are loosing hope for playing clash of clans. My User name -: Tatu-Katu-Chin ((( Level - 139 | TH10 | Champion ))) :straightface:

Please Supercell Team, Please my dear...I beg you to solve our problem :(. 50 Members expecting your help on this issue. Please don't throw us away like that out of the game? :confused:

Attachment 111966
May 7th, 2015
Templarpsi

Quote:

Originally Posted by mann101

Dear Supercell Team, We got some serious problem here. On behalf of my clan mates, I am making this thread because every guy who has joined our clan are unable to open their village's. :unsure:

Even if we try to login through other device's, game shows the same error ((( Unfortunately, Clash of Clans has stopped ))). My other accounts which is not in our clan are working good but The point is, Whoever has joined our clan "HERE FOR BEER" (#9LVOJPJ9) just can't open their village on any device. :facepalm:

We've all tried most of the solutions we found on internet but none of them is working. I am really expecting a solution for our clan 49-50 members. They are loosing hope for playing clash of clans. My User name -: Tatu-Katu-Chin ((( Level - 139 | TH10 | Champion ))) :straightface:

Please Supercell Team, Please my dear...I beg you to solve our problem :(. 50 Members expecting your help on this issue. Please don't throw us away like that out of the game? :confused:

Attachment 111966

the issue is already known, they're aware of whats happening. No ETA on the fix. all we can do is wait.
May 7th, 2015
mann101

Quote:

Originally Posted by Templarpsi

the issue is already known, they're aware of whats happening. No ETA on the fix. all we can do is wait.

All we are doing is just wait from last night. We were pushing and I had over 3300 trophies and Now i'm watching, my base getting rapped and i am loosing my hard earned trophies quickly. Its really frustrating, Supercell need to fix it asap :rolleyes:
May 7th, 2015
Templarpsi

Quote:

Originally Posted by mann101

All we are doing is just wait from last night. We were pushing and I had over 3300 trophies and Now i'm watching, my base getting rapped and i am loosing my hard earned trophies quickly. Its really frustrating, Supercell need to fix it asap :rolleyes:

ya man i hear ya, its dumb. ive been watching my resources get sucked dry since last night : /
May 7th, 2015
Templarpsi

Quote:

Originally Posted by Anoushka[Supercell]

We released a new build that fixed most of those crashes and the loading loop. However, our crash reports tell us there are some players facing similar issues and we're still looking into it

just letting you know anoushka that factory reset on my andriod and few others doesn't work : /
May 7th, 2015
Martgician

Welcome to the club :( on my fifth day of waiting. Not looking forward to seeing how many resources I've lost over that time.
May 7th, 2015
Jvek

Android Users unable to access COC despite optional update!!!

Same here. I am the only iOS user and can access the clan. All android users are locked out because of this bug. As Co I have kicked out elder and below on android and guess what yes they can access their account. They can even join other clans and access their account. But what happens when they rejoin...:: yep you've guess the game doesn't load.only problem now is that all the co's and leader are on android so can't kick them out so they can access their village

doesnt help that supercell just send standard responses from tgeir FAQS through the contact us link. They keep sending info saying its a handset or users issue when it can't be!
May 8th, 2015
Molossus719

Everyone in my clan that has Android cannot load coc

Everyone in my clan that has Android cannot load coc if you uninstall it it will load but once you try to sync you base with google it crashes
May 8th, 2015
gbr96

That is the same thing that is happening in our clan....I have sent emails with no response for the last 4 days....
May 8th, 2015
Templarpsi

Quote:

Originally Posted by gbr96

That is the same thing that is happening in our clan....I have sent emails with no response for the last 4 days....

I found a solution to this actually. If you can get anyone in your clan to clear the clan chat out, that will resolve the issue for ppl having trouble logging in. have anyone type in " . " in the chat until they cant do it anymore, Then u should be able to logg on. Or have the clan leader or co kick you out, and you will be able to logg on. THis worked for me and im finally back on!
May 8th, 2015
Shamsss

I have an Android and its working fine for me. It looks like it has affected some Android players in a particular clan. Try to contact a co or leader and remove any emoji's from the clan description. If that doesn't work, try clearing the description out. Some people also got theirs fixed by having someone kick them out of the clan or by removing clan chat.
May 8th, 2015
jaideep119700

#here_for_beer

My User name -: joseph11$ ( Level - 75 | TH9 | Crystal league )

Hey supercell im also facing the same problem please fix this bug supercell please

Im from the same clan HERE FOR BEER ....me and all the android users are facing the same problem ..
May 8th, 2015
fssilva1979

i have the same problem

Quote:

Originally Posted by jaideep119700

My User name -: joseph11$ ( Level - 75 | TH9 | Crystal league )

Hey supercell im also facing the same problem please fix this bug supercell please

Im from the same clan HERE FOR BEER ....me and all the android users are facing the same problem ..

Hello guys !

I have de same problem.
them last week
thanks
#flavio#
May 8th, 2015
fssilva1979

i have the same problem

Quote:

Originally Posted by Templarpsi

I found a solution to this actually. If you can get anyone in your clan to clear the clan chat out, that will resolve the issue for ppl having trouble logging in. have anyone type in " . " in the chat until they cant do it anymore, Then u should be able to logg on. Or have the clan leader or co kick you out, and you will be able to logg on. THis worked for me and im finally back on!

I.have the same problem
May 8th, 2015
jaideep119700

So please tell us how did u fixed it ??
May 8th, 2015
mann101

Quote:

Originally Posted by Molossus719

Everyone in my clan that has Android cannot load coc if you uninstall it it will load but once you try to sync you base with google it crashes

Same things going with us. Clan name -: "HERE FOR BEER" (#9LVOJPJ9). All clan members are unable to access their accounts. Whole clan crying and things going ugly now. I mean, it's really stupid that none of us can't even login and clear the chat/clan description or kick someones out. It's been 24 hours now and we're still waiting for a solution from @Supercell. If developers won't take it seriously, I damn sure..They gonna loose loads of android users and revenue :(
May 8th, 2015
mann101

Quote:

Originally Posted by Shamsss

I have an Android and its working fine for me. It looks like it has affected some Android players in a particular clan. Try to contact a co or leader and remove any emoji's from the clan description. If that doesn't work, try clearing the description out. Some people also got theirs fixed by having someone kick them out of the clan or by removing clan chat.

What should we do if co-lead and leader/elders also can't access their village's? :facepalm:
May 8th, 2015
mann101

Quote:

Originally Posted by Templarpsi

I found a solution to this actually. If you can get anyone in your clan to clear the clan chat out, that will resolve the issue for ppl having trouble logging in. have anyone type in " . " in the chat until they cant do it anymore, Then u should be able to logg on. Or have the clan leader or co kick you out, and you will be able to logg on. THis worked for me and im finally back on!

Congrats for ya mate. We are still stuck on the screen :confused:
May 8th, 2015
Anoushka[Supercell]

Hey,

We have released a new build for Android to address these issues; it's not visible yet in the GooglePlay store but it should be so in a couple of hours.
Please check your Google store later and update Clash to version 7.65.5 as soon as it becomes available

Thanks
May 8th, 2015
aira81

Quote:

Originally Posted by Anoushka[Supercell]

Hey,

We have released a new build for Android to address these issues; it's not visible yet in the GooglePlay store but it should be so in a couple of hours.
Please check your Google store later and update Clash to version 7.65.5 as soon as it becomes available

Thanks

hi Anoushka, how about my cased, my account still TH 10 or become TH 1, during "the accident" because of can't load, can u check for me? thanks

it's already one weeks, now i'm little bit worried
May 8th, 2015
Anoushka[Supercell]

Quote:

Originally Posted by aira81

hi Anoushka, how about my cased, my account still TH 10 or become TH 1, during "the accident" because of can't load, can u check for me? thanks

it's already one weeks, now i'm little bit worried

That sounds like a "normal" lost village case? Was it connected to Google+? Did you contact Support yet?
If the village is lost (not just a crashing/won't load issue) and it was not connected to Google+ then only our Support team can help. Through this new village, go to Settings - Help and Support - Contact us and include the exact name of your village, TH level and clan name (XP level if you remember too)
May 8th, 2015
mann101

CRASH PROBLEM HAS SOLVED WITH 7.65.5 Version

Quote:

Originally Posted by Anoushka[Supercell]

Hey,

We have released a new build for Android to address these issues; it's not visible yet in the GooglePlay store but it should be so in a couple of hours.
Please check your Google store later and update Clash to version 7.65.5 as soon as it becomes available

Thanks

Our whole clan just got the new update 7.65.5 and The loading problem issue has gone. We are really happy and All 50 members says, Thank you to Anoushka @Supercell for making us happier than ever. Thank you very much :D:thumbsup:
May 8th, 2015
Templarpsi

Quote:

Originally Posted by Anoushka[Supercell]

Hey,

We have released a new build for Android to address these issues; it's not visible yet in the GooglePlay store but it should be so in a couple of hours.
Please check your Google store later and update Clash to version 7.65.5 as soon as it becomes available

Thanks

even though the method i used to fix my issue works now, should i still download the new version? its not available yet but to others it is.
May 9th, 2015
Jvek

This actually works to fix the android issue

Quote:

Originally Posted by Templarpsi

I found a solution to this actually. If you can get anyone in your clan to clear the clan chat out, that will resolve the issue for ppl having trouble logging in. have anyone type in " . " in the chat until they cant do it anymore, Then u should be able to logg on. Or have the clan leader or co kick you out, and you will be able to logg on. THis worked for me and im finally back on!

THANK YOU!!!!!

This actually worked. I was the only iOS user who could load the game for the last week. I saw this post yesterday and tried it today and all Android users can access the clan!!
May 9th, 2015
Jvek

My clan has the same issue but clearing the clan chat fixed it

Quote:

Originally Posted by Templarpsi

the issue is already known, they're aware of whats happening. No ETA on the fix. all we can do is wait.

my clan had the same issue. I read a post on here about clearing. Seeing I was the only person how could access the game I cleared the clan chat this morning. Now everyone is back on

to clear it place a fullstop in the chat (1 is fine). And keep repeating until the chat is filled with single full stops in the clan chat
May 9th, 2015
Jvek

Clearing the clan chat worked for my clan

Quote:

Originally Posted by Molossus719

Everyone in my clan that has Android cannot load coc if you uninstall it it will load but once you try to sync you base with google it crashes

Hi. May clan had the same issue. I found a thread on here that said clearing the clan chat fixed the issue for another clan. So I did the same and my android clan mates are back. As a member who can access the game to clear the clan chat by placing a single fullstop in the clan chat and repeating until the clan chat it filled with single fullstops

All times are GMT. The time now is 03:32 AM.