Charged for real money but didn't receive gems!!

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May 5th, 2015
Nickuser

Quote:

Originally Posted by KilluaZoldyckk

i just wanted to ask if you was jailbroken. Uninstal in app purchases from cydia and check again. I had the same problem but i knew it was In app purchases. it creates a little bug or something. Just uninstal it you can instal it later. tell me if it worked.

Yes im jailbroken.
i had inapp purchases from cydia on when i bought the gems, but after i noticed gems werent delivered then I uninstalled inapp purchases from cydia. Unfortunately after I did that nothing changed as gems remained the same.
i have sent an email to Apple for a refund and try to purchase gems after I unjailbreak my iPad.
Is this problem common among jailbroken device users?
May 5th, 2015
Nickuser

Quote:

Originally Posted by edub22

It shouldn't take long, as you can see in my message, they've reviewed the issue before even contacting me about it. I think this is a major factor in their response time. My guess at this point is about 1-3 days depending on the queue and how long it will take them to process your refund.

Ok, I will have to wait a little bit longer then ;)
i have contacted them using a feature on Apple website "Report a problem" directly from the purchase I have made (from purchase history). It had the purchase order code filled in automatically
thanks.
May 5th, 2015
Nickuser

Quote:

Originally Posted by helpo

Guys when anyone face this problem just reinstall the game delte it and install it again
the amount of mony will show and if yoour ituns id must be american

Just did that right now and nothing has changed... :(
May 5th, 2015
BallsDeepInCoC

I had this happen before with $100 purchase I forgot to remove my IAP App, and it charged my account as normal but no GEMS! I waited about 12 hours, and still no gems. I ended up calling APPLE about the purchase not going thru and not receiving anything from the app i purchased in, They were more then helpful and had my account credited back the $100 by the following morning. I made sure to have deleted IAP and purchased again with no problem. Hope that helps
May 5th, 2015
Nickuser

Quote:

Originally Posted by CheifVait

I beleive Supercell does not have any control over these transactions. Purchases in your case goes through Apple. Try contacting Apple. Their are various ways to contact them. Take a look on their website.

I did contact them reporting this issue but it's been 2 days after since and still no responses. :/
how long do you predict they will be answering my email?
May 5th, 2015
BallsDeepInCoC

Quote:

Originally Posted by Nickuser

I did contact them reporting this issue but it's been 2 days after since and still no responses. :/
how long do you predict they will be answering my email?

Supercell can not credit you for a ghost purchase due to having an IAP on, you must contact Apple directly for the credit like i mentioned above
May 5th, 2015
Nickuser

Quote:

Originally Posted by BallsDeepInCoC

I had this happen before with $100 purchase I forgot to remove my IAP App, and it charged my account as normal but no GEMS! I waited about 12 hours, and still no gems. I ended up calling APPLE about the purchase not going thru and not receiving anything from the app i purchased in, They were more then helpful and had my account credited back the $100 by the following morning. I made sure to have deleted IAP and purchased again with no problem. Hope that helps

You just need to delete the inapp purchase tweak from cydia?
you don't need to unjailbreak your device? I'm still waiting for Apple to answer my email for a refund
May 5th, 2015
BallsDeepInCoC

BTW Call Apple don't Email them! You will get help right away with a simple phone call
May 5th, 2015
Nickuser

Quote:

Originally Posted by BallsDeepInCoC

Supercell can not credit you for a ghost purchase due to having an IAP on, you must contact Apple directly for the credit like i mentioned above

Yes that's exactly what I did.
im waiting for Apple to give me a response to the email I've sent
May 5th, 2015
Nickuser

Quote:

Originally Posted by BallsDeepInCoC

BTW Call Apple don't Email them! You will get help right away with a simple phone call

I use US store but I'm not from US. Can't phone call to US Apple support :/

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