PLEASE Nick and/or Supercell... Please reply to our

Supercell hasn't personally replied to my emails at all in the 2 days since contacting them.
I've already followed troubleshooting steps as recommended by the "auto" reply emails, but no resolution.

Nick, the troubleshooting steps you have in the thread above are the same ones that were included in the "auto" emails sent to me.

Is there anything else I can be done, or will I not be able to play this game anymore?

(I chose the prefix "General" because it looks like this "crashing" issue affects those playing from "Android" as well as "IOS" applications since Hay Day's last update.)

Why we beg for the obvious?
This game is based on players they should have at least the sensitivity to answer ..
this not one or ten people problem this is global problem

Maybe we could all gather in a chat room to speak so we can kill our time...LoL
for loading the game all we need is to write to Santa

Santa reply would have to wait til December but hey his will probably come sooner than anyone from supercell

Lol...
Humor is good. I definitely appreciate it. :)

I figure since the problem is not resolved, I would keep it fresh on the threads. And up at the top of the thread list, when I have the time to maintain it. :)

I noticed that an Android user has just put up a new thread as well.

I agree, Dora.

Since it looks like you are in Greece, and I am located out of the States (US), it is not just in one location.
I'll persist when I can.

After reading all these threads.. I have to wonder why specific information from the people reporting the problem are not giving more information:

ios version 8.3 here, iPad, iPad Air, IPad Air 2, iPhone 5s and 6 16 and 128gb models are run HD fine, all stock.

so.
what is your specific device?
is it stock or JB?
how much free space?

have you reset your network data? Settings - general -reset - reset network settings

keep in mind they just rolled the new update to over 75 million people worldwide . So response is going to be slow.

IOS 8.3 here and an Ipad mini (from 2yrs ago)
[laymans terms on "stock"...?] I'll be happy to share specs.
I have tried unloading HD [Hay Day] from Ipad and now an Ipod, as well as signing out of Game Center. After this, have also tried soft restart, as well as turning off the device be the power button.

Then reloading and starting this game from the game Center prompt. Following the order shown to me not only in the email sent to me, but as well as the troubleshooting thread that is in the above.

Quote:

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Originally Posted by CAST

After reading all these threads.. I have to wonder why specific information from the people reporting the problem are not giving more information:

ios version 8.3 here, iPad, iPad Air, IPad Air 2, iPhone 5s and 6 16 and 128gb models are run HD fine, all stock.

so.
what is your specific device?
is it stock or JB?
how much free space?

have you reset your network data? Settings - general -reset - reset network settings

keep in mind they just rolled the new update to over 75 million people worldwide . So response is going to be slow.

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I don't think expecting a timely response on this forum is out of the question

there have been responses from supercell affiliated people to other posters problems since this issue was first posted here, but none addressing our problem

I have done all the things you have posted and nothing has fixed the problem

my device is an iPhone 6 (not JB) running iOS 8.3 with over 53gb available

so it is not my device or network because all other apps run fine and I have plenty of memory

7.2GB available on the Ipad mini & 21.4GB available on the Ipod (same crash after updating Hay Day on this device too).

I tried to run Hay Day on the iPod without the update, but it forces you to make the update and won't let you into the game otherwise. But it still crashed all the same when I updated it.

I just don't understand why we have not gotten an answer to why we can't load the game

I don't understand why our concerns are being ignored by the developers

Quote:

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Originally Posted by CAST

keep in mind they just rolled the new update to over 75 million people worldwide . So response is going to be slow.

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All we are asking is an update to the problem and if there will be a fix, all that would take is about 30 seconds to post on here

I have tried both iphone 4s and mini ipad both ios8.3 not JB enough memory available of course

tried also all your recommended steps in case of...reset ..ect nothing worked after i update the game cant get in ....loads then black screen and crash

for me priority would be first to fix the problem with people cant even get in and then wondering about other troubleshooting ploblems

Quote:

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Originally Posted by CAST

keep in mind they just rolled the new update to over 75 million people worldwide . So response is going to be slow.

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Its their job to be prepared .... Its too bad to ignore players who cant EVEN GET IN ...its big problem
its not like i lost some likes so what? My cat is missing.... My dog has pink tail

its unprofessional of them not to make an announcement it s been 3 days now and i keep counting

you are not the only company...application with that amount players Come on!
I do similar developing job so dont talk about company policy

In one thread or another we have posted the device and operating system to no avail.

After 3 days we still have not received a response from supercell as to why the game want load

Quote:

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Originally Posted by tdub2003

in one thread or another we have posted the device and operating system to no avail.

After 3 days we still have not received a response from supercell as to why the game want load

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crickets!!!!!!

Quote:

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Originally Posted by Tdub2003

crickets!!!!!!

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It's the weekend so there might be crickets until Monday when everyone gets back into the office there at SC. The mods will likely be on soon to assist if they know of something or heard of something helpful. Just be patient, as tough as it is right now.

Positive feedback is appreciated. :)

Troubleshooting has already been checked & rechecked, with no results over the past 3 days. And on multiple devices.

Even though it is the weekend, apparently some of us havent been able to game for over 3 days now. And that would originally place this issue long before the weekend began.

Seems necessary to keep this thread noticeable until addressing the issue may occur.

Even if everything else runs perfect...

Have you tried resetting your network settings? It fixes a lot of odd problems..

see he my post here

http://forum.supercell.net/showthrea...3248-No-Access

I've tried that 3 times over after uninstalling Hay Day and signing out of Game Center, and soft reset of Ipad. Still no-go.

It looks like in that link to the post you sent was when their games were stuck on connecting. Mine "Connecting" then "Loading" then crashes back to my desktop.

Hopefully all this persistence will pay off sooner than later.

Quote:

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Originally Posted by Gaming64

Hopefully all this persistence will pay off sooner than later.

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You got more faith in them then I do

Quote:

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Originally Posted by ilovehayday

It's the weekend so there might be crickets until Monday when everyone gets back into the office there at SC. The mods will likely be on soon to assist if they know of something or heard of something helpful. Just be patient, as tough as it is right now.

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This issue has been going on since the update and not one mod or supercell personal has given us the time of day

so we are way past frustrated and into full blown ticked off

Quote:

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Originally Posted by ilovehayday

Just trying to offer some assistance. Don't bite my head off.

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But obviously you have not gone thru the numerous threads regarding our issue over the last three days with not one reply from anyone affiliated with supercell

three days without a answer to our concerns is ridiculous

at the least they could acknowledge that they have a problem and are working on it. That is not too much to ask for

Quote:

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Originally Posted by Tdub2003

But obviously you have not gone thru the numerous threads regarding our issue over the last three days with not one reply from anyone affiliated with supercell

three days without a answer to our concerns is ridiculous

at the least they could acknowledge that they have a problem and are working on it. That is not too much to ask for

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No, I see the numerous threads and having been a member of this forum for 2 years, I was trying to offer some help. I wish I could be of more help and tell you how to fix your problem. I'm hoping you all get this fixed soon.

Yep. I hope this problem gets resolved soon. It seems to be affecting more than just 3 persons.

Quote:

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Originally Posted by ilovehayday

No, I see the numerous threads and having been a member of this forum for 2 years, I was trying to offer some help.

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Sorry if I seemed snarky just frustrated

there is a serious bug in this new update and a lot of people can't open the app or when they try to expand the game crashes and the game will not open again

i do not know if they are embarrassed about the roll out of this flawed update or they just have the rumpy red bottom ( I am trying not to curse) because of the problems but ignoring our concerns is not the right way

Quote:

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Originally Posted by Tdub2003

Sorry if I seemed snarky just frustrated

there is a serious bug in this new update and a lot of people can't open the app or when they try to expand the game crashes and the game will not open again

i do not know if they are embarrassed about the roll out of this flawed update or they just have the rumpy red bottom ( I am trying not to curse) because of the problems but ignoring our concerns is not the right way

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It's all good. I can tell you all are frustrated. I would be too if I couldn't get to my farm. :) I keep checking for good news for you all plus I'm ever so curious what the issue is in the first place.

Still crashing

Same here. And now on the two devices.

We can try 10000000000 times we will never get in unless they fix it!
i hope that on Monday we will hear some news cause if we dont that would be disaster
personally i will wait few days and then i will delete the game permenately , i can wait for a solution but i cant accept this negative behaviour

Coincidentally, yesterday evening I received the customary feedback emails for the ones I sent out days ago.

They give you options to rate their support. I didn't even say I "hated" their support. I chose the still dissatisfied "disliked" because the situation is still unresolved.

Nick[supercell] was just logged in on the forum. I thought maybe we would get an update/answer but no

i should have known we wouldn't get a reply

Isn't Cricks our resident techie mod? Maybe Cricks could step in and help with a few of the questions and concerns players are having. I know Cricks has helped me in the past with issues within the game.

Quote:

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Originally Posted by Bestajunior

Isn't Cricks our resident techie mod? Maybe Cricks could step in and help with a few of the questions and concerns players are having. I know Cricks has helped me in the past with issues within the game.

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As i said before the others supercell games works fine only hay day is stuck loading thats nothing to do with our pads, network ect

Anyone troubleshooting what hasn't already been troubleshot would be very welcome, or citing additional attention to this problem.

Like I've said before, it would've been really nice to have the other troubleshooting steps work already.

Unfortunately I can't say what the queue is for our support. :unsure: If you have reached out to them, they will get back to you as soon as they can. Sometimes it may take longer than expected (or we'd like to) but they will look into it.

I presume you reached out to them from the in-game settings? (not sure what your problem was/is)

Cheers,

Nick

Quote:

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Originally Posted by Bestajunior

Isn't Cricks our resident techie mod? Maybe Cricks could step in and help with a few of the questions and concerns players are having. I know Cricks has helped me in the past with issues within the game.

---

I have been told that Cricks is on hiatus as a mod and is not accepting PMs at this time. (Posted in General). Not sure who our main mod is anymore. Haven't seen Meonhoc either.

Quote:

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Originally Posted by Nick[Supercell]

Unfortunately I can't say what the queue is for our support. :unsure: If you have reached out to them, they will get back to you as soon as they can. Sometimes it may take longer than expected (or we'd like to) but they will look into it.

I presume you reached out to them from the in-game settings? (not sure what your problem was/is)

Cheers,

Nick

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I erase all data did a factory reboot then the application open only if I start from level 1 as soon as I choose my old farm level 106 the application crash black screen ...can't load !

Why???? IS THAT

My situation is same as Dora's.
I cannot access the game in help, since I cannot access the game.
I have not been able to now for several days.

And have only gotten what looks like an auto-replies. With auto-follow ups some three days later.

When I can open the game! :)

I am holding out to see if they can fix for upper levels.
I will be more than happy to work on chopping down trees, shrubs, & take out the little decorations I have.......when I can finally get in the game!
lol...

Quote:

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Originally Posted by Nick[Supercell]

Unfortunately I can't say what the queue is for our support. :unsure: If you have reached out to them, they will get back to you as soon as they can. Sometimes it may take longer than expected (or we'd like to) but they will look into it.

I presume you reached out to them from the in-game settings? (not sure what your problem was/is)

Cheers,

Nick

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Im unable to even get my game to load past the loading screen ever since the update about a week ago therefore making it impossible to contact them through the in-game settings I tried sending a general email and posting on here as well as on the HayDay official Facebook page with no response

I have not been able to get on the game since last week. I have tried just about everything except a hard reset. Everything else is still operating fine.The game will show updating, then connecting loading, and then blink out to my desktop on this iPad.

i'm glad you have posted on Facebook, as I have not.

Waiting rather patiently to see if this problem will eventually be resolved..

I dont know if this is the right place to say I've been on boom beach for a long time npw ive recently updated the game and on behalf of alot of people as wellas me the game is no longer working suggestions will be appreciated thankyou

Quote:

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Originally Posted by dmhall2015

I dont know if this is the right place to say I've been on boom beach for a long time npw ive recently updated the game and on behalf of alot of people as wellas me the game is no longer working suggestions will be appreciated thankyou

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This is definably not the right place to lodge a complaint against Boom Beach

Quote:

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Originally Posted by dmhall2015

I dont know if this is the right place to say I've been on boom beach for a long time npw ive recently updated the game and on behalf of alot of people as wellas me the game is no longer working suggestions will be appreciated thankyou

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You need to post that over here :)

http://forum.supercell.net/forumdisplay.php/49-Bugs