PLEASE Nick and/or Supercell... Please reply to our

Supercell hasn't personally replied to my emails at all in the 2 days since contacting them.
I've already followed troubleshooting steps as recommended by the "auto" reply emails, but no resolution.

Nick, the troubleshooting steps you have in the thread above are the same ones that were included in the "auto" emails sent to me.

Is there anything else I can be done, or will I not be able to play this game anymore?

(I chose the prefix "General" because it looks like this "crashing" issue affects those playing from "Android" as well as "IOS" applications since Hay Day's last update.)

Why we beg for the obvious?
This game is based on players they should have at least the sensitivity to answer ..
this not one or ten people problem this is global problem

Maybe we could all gather in a chat room to speak so we can kill our time...LoL
for loading the game all we need is to write to Santa

Santa reply would have to wait til December but hey his will probably come sooner than anyone from supercell

Lol...
Humor is good. I definitely appreciate it. :)

I figure since the problem is not resolved, I would keep it fresh on the threads. And up at the top of the thread list, when I have the time to maintain it. :)

I noticed that an Android user has just put up a new thread as well.

I agree, Dora.

Since it looks like you are in Greece, and I am located out of the States (US), it is not just in one location.
I'll persist when I can.

After reading all these threads.. I have to wonder why specific information from the people reporting the problem are not giving more information:

ios version 8.3 here, iPad, iPad Air, IPad Air 2, iPhone 5s and 6 16 and 128gb models are run HD fine, all stock.

so.
what is your specific device?
is it stock or JB?
how much free space?

have you reset your network data? Settings - general -reset - reset network settings

keep in mind they just rolled the new update to over 75 million people worldwide . So response is going to be slow.

IOS 8.3 here and an Ipad mini (from 2yrs ago)
[laymans terms on "stock"...?] I'll be happy to share specs.
I have tried unloading HD [Hay Day] from Ipad and now an Ipod, as well as signing out of Game Center. After this, have also tried soft restart, as well as turning off the device be the power button.

Then reloading and starting this game from the game Center prompt. Following the order shown to me not only in the email sent to me, but as well as the troubleshooting thread that is in the above.

Quote:

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Originally Posted by CAST

After reading all these threads.. I have to wonder why specific information from the people reporting the problem are not giving more information:

ios version 8.3 here, iPad, iPad Air, IPad Air 2, iPhone 5s and 6 16 and 128gb models are run HD fine, all stock.

so.
what is your specific device?
is it stock or JB?
how much free space?

have you reset your network data? Settings - general -reset - reset network settings

keep in mind they just rolled the new update to over 75 million people worldwide . So response is going to be slow.

---

I don't think expecting a timely response on this forum is out of the question

there have been responses from supercell affiliated people to other posters problems since this issue was first posted here, but none addressing our problem

I have done all the things you have posted and nothing has fixed the problem

my device is an iPhone 6 (not JB) running iOS 8.3 with over 53gb available

so it is not my device or network because all other apps run fine and I have plenty of memory

7.2GB available on the Ipad mini & 21.4GB available on the Ipod (same crash after updating Hay Day on this device too).

I tried to run Hay Day on the iPod without the update, but it forces you to make the update and won't let you into the game otherwise. But it still crashed all the same when I updated it.