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Why doesnt Supercell allow customers to contact them in other ways besides the in-game "contact us" section, which most of the time, they dont bother responding anyway. They do not provide customer service via telephone, email, or even live chat. You cannot contact them on twitter either, for they do not individually reply to requests.
Why do they not wish to hear customer issues and want to address them? Just curious on your thoughts.
They have 10's of millions of customers - there isn't a way to support that kind of customer base without doing one of two things:Quote:
Originally Posted by Dingodile
1. Have a very controlled mechanism for contacting Supercell.
2. Hire 40,000 employees to field phone calls from 10's of millions of customers.
Option 1 is about a billion dollars cheaper.
Their phones would be ringing off the hook. Spam overload in email. The contact us is actually a chat form. And I personally have had them respond within reasonable timing also. I think they pick and choose and get back asap. If the issue is small or can be handled by leaders address your leader. If it is a problem constantly occurring bring it to SC attention in the contact us form.Quote:
Originally Posted by Dingodile
My biggest issue with them is merely ignoring me, which they do so frequently. I needed help moving my village over to another device, and they never replied. I needed help with a glitch in my device, and they never replied. I realize that they have a lot of customers to support, but they also need to realize when its time to expand their resources. You cannot allow (whatever portion it may be) portions of your users to have issues that are never addressed.
It's just good business.
I've had very prompt responses for my questions and reports through the IG reporting feature. Perhaps your question or concern is so off the wall, it has to go through multiple people to scratch their heads trying to understand your issues?
I dont think that trying to switch your village to another device, or bringing up a glitch that causes your game to crash frequently as "off the wall" haha.Quote:
Originally Posted by AxionXD