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I have been attempting to contact Supercell via the chat in the Help section of the game “Clash of Clans,” for about 24 hours now and have not received a response. I recently changed from a Samsung Galaxy s5 to an iPhone 6 and obviously, my village was erased. I am attempting to get my account back on my new iPhone, but have been unsuccessful.


Is there something anyone can do to help me? Is 24 hours a typical response time for Supercell?

You will need to use the link account to another device option ingame. Its not that hard.

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Originally Posted by Manyolo

You will need to use the link account to another device option ingame. Its not that hard.

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It is kind of hard when your phone was wiped out and sim card thrown away by the Verizon worker, lol.

Don't expect help on the weekends with that. I used it late Friday and was responded to today. They probably get bombarded with tickets on the weekend

Weekend plus time zone in Finland.