3000 gems ($30) gone due to SCs ignorance.

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April 11th, 2015
MusaTL

3000 gems ($30) gone due to SCs ignorance.

About a week ago I had noticed someone was logging on to my village. The "someone is trying to connect" pop up kept coming up. Whenever I woke up, I would notice some buildings were moved around. I messaged SC support in-game and they told me to give them some information to confirm my ownership. I did. They finished it off with a "There's nothing we can do." BULL. Here is my base how I found it when I woke up.
http://i.imgur.com/p7d2rEN.jpg
Keep in mind I DID change all my passwords. NO one has my GC or G+ account info.
Good day.
April 11th, 2015
Jcrud

They don't care.
April 11th, 2015
Reticents

It means your village is linked to another device and changing your password won't stop that device from accessing it. haha.
April 11th, 2015
MusaTL

Quote:

Originally Posted by Reticents

It means your village is linked to another device and changing your password won't stop that device from accessing it. haha.

Very funny haha, got $30 to send me?
How would they link it in the first place? I'm the only one with access to my phone and tablet.
April 11th, 2015
3TripleS3

Quote:

Originally Posted by MusaTL

About a week ago I had noticed someone was logging on to my village. The "someone is trying to connect" pop up kept coming up. Whenever I woke up, I would notice some buildings were moved around. I messaged SC support in-game and they told me to give them some information to confirm my ownership. I did. They finished it off with a "There's nothing we can do." BULL. Here is my base how I found it when I woke up.
http://i.imgur.com/p7d2rEN.jpg
Keep in mind I DID change all my passwords. NO one has my GC or G+ account info.
Good day.

The best you can do now is to ask Apple / Google depending on where you bought the gems for a refund, they usually give you your money back, and I would say its not forbidden, because you contacted SC and they werent able to resolve your problem. Anyway pretty bad for you, as you cant do anything else.
April 11th, 2015
MusaTL

Quote:

Originally Posted by 3TripleS3

The best you can do now is to ask Apple / Google depending on where you bought the gems for a refund, they usually give you your money back, and I would say its not forbidden, because you contacted SC and they werent able to resolve your problem. Anyway pretty bad for you, as you cant do anything else.

Thank you. I will try and get to Apple.
April 11th, 2015
Reticents

Quote:

Originally Posted by MusaTL

Very funny haha, got $30 to send me?
How would they link it in the first place? I'm the only one with access to my phone and tablet.

Anyone who has access to your Apple ID/ Game Center account can link your village to any device. You should have safeguarded those info. I do have $30 but I ain't sending it to you. Haha. :P
April 11th, 2015
MusaTL

Quote:

Originally Posted by Reticents

Anyone who has access to your Apple ID/ Game Center account can link your village to any device. You should have safeguarded those info. I do have $30 but I ain't sending it to you. Haha. :P

Dang lol
10gems
April 11th, 2015
Iznogud

I feel your pain!
But why do you blame on supercell?
April 11th, 2015
MusaTL

Quote:

Originally Posted by Iznogud

I feel your pain!
But why do you blame on supercell?

Because even after they requested all the info they needed to confirm ownership and i gave it they said there is nothing they can go. Why did the request for the all the info then?
April 11th, 2015
sadisha

Sorry to hear Bro, but if you gave a phone to a friend and he know how clash of clans game works he can pair that to a new device from your device ingame settings!!! that might have happen to you
April 11th, 2015
TehLlama

Quote:

Originally Posted by MusaTL

Because even after they requested all the info they needed to confirm ownership and i gave it they said there is nothing they can go. Why did the request for the all the info then?

They requested for the information so they could confirm that it was actually you. If they didn't do that, the problem you're having right now would be a lot more common.
April 11th, 2015
MusaTL

Quote:

Originally Posted by TehLlama

They requested for the information so they could confirm that it was actually you. If they didn't do that, the problem you're having right now would be a lot more common.

I see. Thanks.
April 11th, 2015
MusaTL

Quote:

Originally Posted by sadisha

Sorry to hear Bro, but if you gave a phone to a friend and he know how clash of clans game works he can pair that to a new device from your device ingame settings!!! that might have happen to you

I don't give my phone to anyone, I am overprotective of it ;)
April 11th, 2015
iTroll

Quote:

Originally Posted by MusaTL

"There's nothing we can do."

Do you have proof of this response? As if it is unequivocally correct in its entirety it is both deceptive and misleading.

'This statement is made based on the current legislation where I reside'.
April 11th, 2015
MusaTL

Quote:

Originally Posted by iTroll

Do you have proof of this response? As if it is unequivocally correct in its entirety it is both deceptive and misleading.

'This statement is made based on the current legislation where I reside'.

No, I don't. The chat history is gone.
April 11th, 2015
iTroll

Quote:

Originally Posted by 3TripleS3

The best you can do now is to ask Apple / Google depending on where you bought the gems for a refund, they usually give you your money back

OK, I would be doing this then.
April 11th, 2015
ElfLiya

did you ask them to lock your account?
April 11th, 2015
MusaTL

Quote:

Originally Posted by ElfLiya

did you ask them to lock your account?

What does locking my account do? (so no, I didn't).
April 11th, 2015
Viperaus

Change the password on your gamecentre account. This will force the other guy to re-enter the password to log in, which he won't be able to do. Problem solved.
April 11th, 2015
Boltflare

Quote:

Originally Posted by Viperaus

Change the password on your gamecentre account. This will force the other guy to re-enter the password to log in, which he won't be able to do. Problem solved.

It doesn't work like this
April 11th, 2015
ElfLiya

Quote:

Originally Posted by MusaTL

What does locking my account do? (so no, I didn't).

it unlinks your account to all devices connected to it making your account temporarily unplayable
April 11th, 2015
AxionXD

Did you sell an old device that you used to play Clash on but failed to reset the entire device before selling it?

Supercell can and has done things about this. They'll lock out everyone from the account until you confirm ownership. I hardly doubt Supercell said they couldn't do anything about it, because I've seen them do this time and time again.

Tell them to lock out all people from the account then provide them ownership information. They'll give you an unlock code that the other person won't get.

Quote:

Originally Posted by MusaTL

No, I don't. The chat history is gone.

Chat history? What Supercell Customer service did you "THINK" you were talking to? I bet they asked you for your Gamecenter account information to confirm your account, right?

Last I checked, Supercell customer service doesn't have a live chat option but can only be contacted via Email. So if you were "CHATTING" with customer service..... well, you weren't....
April 11th, 2015
McDean

Are you a known sleepwalker? Haha
April 11th, 2015
Boltflare

Quote:

Originally Posted by MusaTL

Because even after they requested all the info they needed to confirm ownership and i gave it they said there is nothing they can go. Why did the request for the all the info then?

Quote:

Originally Posted by AxionXD

Did you sell an old device that you used to play Clash on but failed to reset the entire device before selling it?

Supercell can and has done things about this. They'll lock out everyone from the account until you confirm ownership. I hardly doubt Supercell said they couldn't do anything about it, because I've seen them do this time and time again.

Tell them to lock out all people from the account then provide them ownership information. They'll give you an unlock code that the other person won't get.

Chat history? What Supercell Customer service did you "THINK" you were talking to? I bet they asked you for your Gamecenter account information to confirm your account, right?

Last I checked, Supercell customer service doesn't have a live chat option but can only be contacted via Email. So if you were "CHATTING" with customer service..... well, you weren't....

How did you contact supercell support? Did someone go to your clan and chat with you?
What kind of ownership information did you give them?
April 11th, 2015
Thekiller

I would suggest locking that account out of all devices, create another purchase so that SC know that its yours, and have the account handed over to you. You should also request a refund,
April 11th, 2015
MusaTL

Guys I'm not dumb, it was the SC support in the in-game settings. It was questions like which devices the games linked to , purchase history , location,
April 11th, 2015
SharkyFinn

Quote:

Originally Posted by MusaTL

NO one has my GC or G+ account info.

From your follow up responses, this may be a legitimate problem you're having, but it struck me as a little odd that you'd say both Gamecenter and Google Plus since they're entirely different companies and different devices. If it is with Apple as you said in a subsequent post, contact them. They may have a solution for your problem.
April 11th, 2015
Boltflare

Quote:

Originally Posted by MusaTL

No, I don't. The chat history is gone.

Quote:

Originally Posted by MusaTL

Guys I'm not dumb, it was the SC support in the in-game settings. It was questions like which devices the games linked to , purchase history , location,

How is the chat history gone then?
April 11th, 2015
MusaTL

Quote:

Originally Posted by Boltflare

How is the chat history gone then?

I don't know how this stuff works! I went back to the in-game support and as I've said it, the chat is not there.
April 11th, 2015
TheConfuzed1

Did you either buy your device used, or have you ever sold or given away a device which has ever had Clash of Clans on it, without restoring to factory settings?
April 11th, 2015
Shashwat

The op is sounding suspicious
April 11th, 2015
MusaTL

Quote:

Originally Posted by Shashwat

The op is sounding suspicious

Hm what's wrong?
April 11th, 2015
NateH

While asking apple for a refund, you shouldnt cap it at 30 bucks, be sure to ask for every last penny you spent on clash.
April 11th, 2015
Daddy

You used to contact support by email, now it's by chat in game.

OP If someone else is connecting then you need to go back to support and ask them for a recovery code nd link it to another game centre account or this will continue happening.

Moved to bugs and problems where this should have been posted
April 11th, 2015
Noir12

OP, after reading your posts, it seems you're far more bothered over losing a few gems than the greater problem here which is.. identity theft? Even if you received $30, or $3,000,000 worth of gems, there's still someone accessing your account who'd toss all of that out the window.

I honestly think you should figure out the issue with your account ownership before pleading a case to SC.
April 11th, 2015
ElfLiya

Quote:

Originally Posted by MusaTL

http://i.imgur.com/p7d2rEN.jpg
Keep in mind I DID change all my passwords. NO one has my GC or G+ account info.
Good day.

Quote:

Originally Posted by Daddy

You used to contact support by email, now it's by chat in game.

OP If someone else is connecting then you need to go back to support and ask them for a recovery code

I want to add a question here, what account service is this base saved at? is it google plus (android) or gamecenter (iOS)?
April 11th, 2015
MusaTL

Quote:

Originally Posted by Daddy

You used to contact support by email, now it's by chat in game.

OP If someone else is connecting then you need to go back to support and ask them for a recovery code nd link it to another game centre account or this will continue happening.

Moved to bugs and problems where this should have been posted

I contacted them by chat in-game not by email, if that's what you're saying.

Thank you for the advice, I have asked them for a recovery code.

Quote:

Originally Posted by Noir12

OP, after reading your posts, it seems you're far more bothered over losing a few gems than the greater problem here which is.. identity theft? Even if you received $30, or $3,000,000 worth of gems, there's still someone accessing your account who'd toss all of that out the window.

I honestly think you should figure out the issue with your account ownership before pleading a case to SC.

Yes, I am trying to figure this out at the moment.

Quote:

Originally Posted by ElfLiya

I want to add a question here, what account service is this base saved at? is it google plus (android) or gamecenter (iOS)?

It's both.

Thank you everyone for your help. Apple has refunded me, so thanks for the advice on asking for that. Hopefully SC will respond to my messages in-game, lol...
April 11th, 2015
ElfLiya

both?

how can it be both? you can only save your village using either a game center account or a google account
April 11th, 2015
MusaTL

Quote:

Originally Posted by ElfLiya

how can it be both? you can only save your village using either a game center account or a google account

I might be misunderstanding your question then.. What exactly do you mean?
April 11th, 2015
ElfLiya

Quote:

Originally Posted by MusaTL

I might be misunderstanding your question then.. What exactly do you mean?

your village (Musa) can only be attached using 1 service account at any given time, either a game center account (apple) or a google plus account (android), a village can't be saved on 2 different accounts. I was asking this because you said "NO one has my GC or G+ account info" then you said "Apple has refunded me". so im assuming your using an iOS device correct?
April 11th, 2015
MusaTL

Quote:

Originally Posted by ElfLiya

your village (Musa) can only be attached using 1 service account at any given time, either a game center account (apple) or a google plus account (android), a village can't be saved on 2 different accounts. I was asking this because you said "NO one has my GC or G+ account info" then you said "Apple has refunded me". so im assuming your using an iOS device correct?

I use an iOS and an Android device. Though I make all my purchases on iOS, hence Apple refunding me.
April 12th, 2015
TheConfuzed1

Quote:

Originally Posted by ElfLiya

your village (Musa) can only be attached using 1 service account at any given time, either a game center account (apple) or a google plus account (android), a village can't be saved on 2 different accounts. I was asking this because you said "NO one has my GC or G+ account info" then you said "Apple has refunded me". so im assuming your using an iOS device correct?

You're wrong. You certainly can sync your account to Both iOs and Google+.
April 12th, 2015
ElfLiya

Quote:

Originally Posted by TheConfuzed1

You're wrong. You certainly can sync your account to Both iOs and Google+.

at the same time? i don't think so
April 12th, 2015
dongiovanni

Quote:

Originally Posted by MusaTL

About a week ago I had noticed someone was logging on to my village. The "someone is trying to connect" pop up kept coming up. Whenever I woke up, I would notice some buildings were moved around. I messaged SC support in-game and they told me to give them some information to confirm my ownership. I did. They finished it off with a "There's nothing we can do." BULL. Here is my base how I found it when I woke up.

Keep in mind I DID change all my passwords. NO one has my GC or G+ account info.
Good day.

I've had this happen to me as well. Not that i lost gems, but someone else logging into my account. posted it on the forum like you are now, of course people accused me of giving out my ID, why would you give out your ID etc..

No one really understands that the game has flaw, they assume its your fault.
I asked for a "logout of all other devices" button, still waiting
April 12th, 2015
MusaTL

Quote:

Originally Posted by dongiovanni

I've had this happen to me as well. Not that i lost gems, but someone else logging into my account. posted it on the forum like you are now, of course people accused me of giving out my ID, why would you give out your ID etc..

No one really understands that the game has flaw, they assume its your fault.
I asked for a "logout of all other devices" button, still waiting

Yep. I'm waiting for that too. The SC support is terrible. NOTHING has been done to help me so far from SCs side.
April 12th, 2015
mattyboo1

Quote:

Originally Posted by MusaTL

About a week ago I had noticed someone was logging on to my village. The "someone is trying to connect" pop up kept coming up. Whenever I woke up, I would notice some buildings were moved around. I messaged SC support in-game and they told me to give them some information to confirm my ownership. I did. They finished it off with a "There's nothing we can do." BULL. Here is my base how I found it when I woke up.
http://i.imgur.com/p7d2rEN.jpg
Keep in mind I DID change all my passwords. NO one has my GC or G+ account info.
Good day.

What did they do to you, did they rush your townhall?
April 13th, 2015
Boriscool22

Had the same thing happen. They never help man they're getting paid to ♥♥♥♥ us off it seems!
April 13th, 2015
MusaTL

Quote:

Originally Posted by mattyboo1

What did they do to you, did they rush your townhall?

No but they did cancel my BK upgrade (40k de wasted), upgrade my queen then cancelled her (another 40k), then spent 3000 gems. And of course, the worst of all, they still have access to my account which SC does not seem to care about.
April 13th, 2015
choczombie

Quote:

Originally Posted by MusaTL

No but they did cancel my BK upgrade (40k de wasted), upgrade my queen then cancelled her (another 40k), then spent 3000 gems. And of course, the worst of all, they still have access to my account which SC does not seem to care about.

The way the game is setup is a little concerning. What I've read in the past is that once a device has access to an account, that device will always have access to the account until it's factory reset or something similar. So if you've sold or given away an old device that might be the cause of the problem even if you think you've disconnected it from your accounts.

Alternatively noob trolls are out there ♥♥♥♥ing itunes accounts for stupid pleasure of seeing what sort of damage they can wreak.

At the end of the day, this game is a phone game, and wasn't ever designed to be a significant digital asset. For many people, unfortunately, by now it's one of the most precious things they own.
April 13th, 2015
tellingthetruth

Quote:

Originally Posted by ElfLiya

your village (Musa) can only be attached using 1 service account at any given time, either a game center account (apple) or a google plus account (android), a village can't be saved on 2 different accounts.

You're wrong.

Quote:

Originally Posted by ElfLiya

at the same time? i don't think so

Doesn't matter if you don't think so, IT IS SO.
April 13th, 2015
MusaTL

SC finally responded and asked me for the ownership info. Again. Hopefully this time they actually do something with it. They'll respond is 24hrs..
April 13th, 2015
accown

Quote:

Originally Posted by MusaTL

SC finally responded and asked me for the ownership info. Again. Hopefully this time they actually do something with it. They'll respond is 24hrs..

I'm having issues since March 22.

My account has been compromised for over a week now, 'support' hasn't been a help AT ALL.

Good luck.
April 13th, 2015
TheConfuzed1

Quote:

Originally Posted by ElfLiya

at the same time? i don't think so

Yes. Once it's synced to one or the other, it is forever. If you ever port it over, it will be synced to both.
April 13th, 2015
ElfLiya

Quote:

Originally Posted by TheConfuzed1

Yes. Once it's synced to one or the other, it is forever. If you ever port it over, it will be synced to both.

hmm i tried it with both my ipad and android device, guess it works...for now, 1 village 2 different providers. was from android to iOS. my bad :p. testing a few things
April 13th, 2015
TheConfuzed1

Quote:

Originally Posted by ElfLiya

hmm i tried it with both my ipad and android device, guess it works...for now...

For now? LOL! Why for now? It's like you still want to doubt... 😂

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