3000 gems ($30) gone due to SCs ignorance.

Did you either buy your device used, or have you ever sold or given away a device which has ever had Clash of Clans on it, without restoring to factory settings?

The op is sounding suspicious

Quote:

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Originally Posted by Shashwat

The op is sounding suspicious

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Hm what's wrong?

While asking apple for a refund, you shouldnt cap it at 30 bucks, be sure to ask for every last penny you spent on clash.

You used to contact support by email, now it's by chat in game.

OP If someone else is connecting then you need to go back to support and ask them for a recovery code nd link it to another game centre account or this will continue happening.

Moved to bugs and problems where this should have been posted

OP, after reading your posts, it seems you're far more bothered over losing a few gems than the greater problem here which is.. identity theft? Even if you received $30, or $3,000,000 worth of gems, there's still someone accessing your account who'd toss all of that out the window.

I honestly think you should figure out the issue with your account ownership before pleading a case to SC.

Quote:

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Originally Posted by MusaTL

http://i.imgur.com/p7d2rEN.jpg
Keep in mind I DID change all my passwords. NO one has my GC or G+ account info.
Good day.

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Quote:

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Originally Posted by Daddy

You used to contact support by email, now it's by chat in game.

OP If someone else is connecting then you need to go back to support and ask them for a recovery code

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I want to add a question here, what account service is this base saved at? is it google plus (android) or gamecenter (iOS)?

Quote:

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Originally Posted by Daddy

You used to contact support by email, now it's by chat in game.

OP If someone else is connecting then you need to go back to support and ask them for a recovery code nd link it to another game centre account or this will continue happening.

Moved to bugs and problems where this should have been posted

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I contacted them by chat in-game not by email, if that's what you're saying.

Thank you for the advice, I have asked them for a recovery code.

Quote:

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Originally Posted by Noir12

OP, after reading your posts, it seems you're far more bothered over losing a few gems than the greater problem here which is.. identity theft? Even if you received $30, or $3,000,000 worth of gems, there's still someone accessing your account who'd toss all of that out the window.

I honestly think you should figure out the issue with your account ownership before pleading a case to SC.

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Yes, I am trying to figure this out at the moment.

Quote:

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Originally Posted by ElfLiya

I want to add a question here, what account service is this base saved at? is it google plus (android) or gamecenter (iOS)?

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It's both.

Thank you everyone for your help. Apple has refunded me, so thanks for the advice on asking for that. Hopefully SC will respond to my messages in-game, lol...

how can it be both? you can only save your village using either a game center account or a google account

Quote:

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Originally Posted by ElfLiya

how can it be both? you can only save your village using either a game center account or a google account

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I might be misunderstanding your question then.. What exactly do you mean?