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Logged in this morning and received all five row of rewards; however, did not receive the extra rewards for first place. Everyone else my hood stated they received theres and we've never had an issue with derby rewards arriving before. Put in a support ticket but was unsure if I needed to post this here as well?
Try to take a look at Nick's posts here http://forum.supercell.net/showthrea...12#post4261912 and see if it can changed anything. This is only the forum, so no support people are here, and you did right in contacting support in the game.Quote:
Originally Posted by Everlasting
Why is its section here at all if no support people see it? Why do they ask for ios or android to help them identify the problem?
Very good questions really in my opinion. Having a few good support people active here, who really know the game, could maybe make things work faster and better, as a help to many forummembers, who often have the same problems.Quote:
Originally Posted by Connemara
It's "only" the few SC staff members like Nick plus the great forummods, who are active in any parts of this forum, at least as far as I know. It is possible that some from support keep an eye on the threads here, or maybe they should consider it.
SC do only have about 150 employees, and have 3 games (3,1 if we count Smash Land, that's in beta prelaunch in Canada to) with millions of players worldwide, and only a very low part of all are using the forum. So I'm sure the support team are quite busy, and that all the employees are. Not really that many people taking care of all parts of SC. Maybe they are working on having more employees, they sure should be able to afford it, but that's SCs business choice.
I've only used the in-game support twice as tests - first by reporting obvious botfarms, with the speed the RSS's reloaded with wheat at 10 for 1 coin. A bit difficult to do, when it's only possible to take some photos with a farmname, that can be changed fast and often. I got more an answer, that looked like it was pulled out of a can, about nothing wrong with selling wheat at 10 for 1 coin. Yes, I know, I wasn't born yesterday, and it was not what made me report it, it just worked to fast and automatic to be a human player doing it.
Second try was a few days ago, when I got a message on my KIK, where someone offered a HD bot for sale, so send a photo of that to support in-game, as info if they could use it for something in hunting bot users, or bot creators.
Did unfortunaly not take any photos of the support reply, that was more about diamond contests on HDs facebook or something like that, can't remember exactly, but all in all I'm far from impressed.
I wonder if some of the support is not really from SC employees, who actually know the game, or if it's maybe some outsourced business taking care of some of it. Have no way of knowing, so that's just a little guess, based on my experience.
I have also seen examples of posts/threads in the forum, about good experiences with support. So it's not all black and white.
This section is here in case players have problems or bugs which are easily / quickly taken care of. We ask for iOS or Android because we combined the iOS/Android forums into one for easier moderation.Quote:
Originally Posted by Connemara
We try to monitor this forum as often as possible but it is always best to reach out to our support reps through the game. Then they can get the needed information in order to help you out.
Cheers,
Nick
Thanks for the response. Nope nothing changed. Will just wait to see if support says anything. At least everyone else in my hood received their prizes, I'd rather it was me than them. Thanks again.Quote:
Originally Posted by Thobi
Well, I can still count...only got four tasks again! Shame on me this time I guess! Should have learned!