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Hello there supercell, I've contacted you plenty of times and yet no answer.
I've been locked out of my account for almost a week. I deleted my Gmail user account while i didn't know that my progress would disappear if i do so. I recovered my email and i keep trying to login however it doesn't load my village.
Please help me i spent days after days playing this game.
What?
Removing your Google account does not remove your village. There is something you are not telling us.
You're teaching me something i've been dealing with for months? The whole village progress information is saved inside your Google+ Storage. When you delete your account the whole information is deleted and even if you recover your Google+ user you will not be able to load your village anymore, Additionally if you remove the Google+ user it will stay linked to your COC Account and you will not be able to connect your account to another Google+ user.Quote:
Originally Posted by LepraKorn
So the problem is very clear. I deleted my Google+ Account and i've lost my village progress information stored on Google+ Account because i couldn't save my village on another account and i accidentally switched to another Clash of Clans account on the same mobile.
Your entire first paragraph contradicts your second which is exactly what I'm talking about, plus half of it has nothing to do with what I queried or even makes sense. You remove ANY AND ALL user accounts from a device... your village is still there ready to play. You load a lost user account, the village will load... IF IT WAS SAVED.Quote:
Originally Posted by bulixe
But you switched to a different village, after saying you lost it due to deletion of Google+.
Anyway, your original problem is loss of account due to never saving it to Google+. No matter what you think.
You need to contact Support, the forums can not help you unfortunately.
In-game, on the new village that pops up, go to Help & Support -> Create a new conversation with the button in the top right. Explain it's a lost village you are trying to recover and provide as many details as you can that they ask for.
Be patient as responses can take longer than 24 hours in some cases. The entire query could go on for a week or more.
Good luck.
Shows how little you know about the issue.Quote:
Originally Posted by LepraKorn
Good response. Well thought out and helpful to boot.Quote:
Originally Posted by TheLegendBrothers
I was only attempting to clarify the issue, and afterwards have now offered a solution.
As unlike you I sometimes have half an idea of what I am talking about.
It is your responsibility to take care of your account, the fact that you said I deleted my Gmail user account isn't supercell's fault.Quote:
Originally Posted by bulixe
Alright so first you had misunderstood the case and that's alright since i forgot to add some information.Quote:
Originally Posted by LepraKorn
However i said "Hello there supercell, I've contacted you plenty of times and yet no answer." read the quote carefully and you wouldn't say "Be patient as responses can take longer than 24 hours in some cases. The entire query could go on for a week or more." I've been waiting for a month. Thanks for trying to be a professor however teaching me how to contact support isn't very helpful and this message wasn't meant to be answered by regular members. Usually support forums are moderated by "Moderators" and you clearly aren't one so your reply doesn't help at all.
Haha dude no worries i know he's stupid and trying to be a helper by suggesting me stupid solutions that a 5 years old kid could think of.Quote:
Originally Posted by TheLegendBrothers
Say what PH.D in Philosophy? Let's make it clear to you. I've been administrating my own game for 5 years do you know how many times my support team had to help users to retrive accounts or passwords? I'm going to answer the question as your level of intelligence is obviously less than babies level. 1 million times if not less. However as an administrator and a team of staff members we had to take care of our members if we want them to stay and play. If SuperCell is proffesional and can actually moderate a game that's what they should do. their support should respond in less than 24 hours. I'm sure they can pay for another 5 staff members that will help players with such cases.Quote:
Originally Posted by ElfLiya
P.S : Request close this thread.
Quote:
Originally Posted by bulixe
What an ungrateful small minded person you seem to be.
Stop bragging about your own administration skills. YOU DELETED an email.account that is key to retrieving data for THIS game.
You initial post omitted important facts. Be thankful anyone responded with HELP. I doubt many will bother next time
in short you lost your village :) you can try this
I lost my village! How do I get it back?
We recommend that you play only one village per device, and that you attach your village to a unique Game Center or Google+ account of your own. If you load multiple villages on a single device, you may lose access to one or more of the villages in the process.
If you've lost your village and can't use Game Center or Google+ to recover it, send us an in-game message. That will assure we have all the necessary data to make the recovering process as quick as possible.
Please include the following information in the message, so that we can locate your village:
- Exact village name and clan name of your lost village
- Exact Town Hall level of your lost village
- Exact XP level of your lost village
For security reasons, we may need to get back to you with additional questions about your account.
Devices that do not support Google+ also cannot be used for saving a backup. Clash of Clans does not support emulators, and it is not possible to recover a lost village if you are using are playing on a Blackberry, Nokia X-Series, Kindle HD, or any other platform that is not supported by the game.
http://supercell.helpshift.com/a/cla...-i-get-it-back
I did the same thing. you lose your account.
I deleted my Google account and made a new one it showed that it linked but then when I redid my phome it was gone. Now supercell won't restore my account without a Google receipt which are all gone because I deleted my account. They won't accept credit card statements or my imei number, and all the other info they ask for to restore an account. It's total ♥♥♥♥.