I don't have a problem with my internet at home or my mobile data but "Connection Lost" only happens whenever I go to my friends menu (where i can see my facebook friends account on coc)
How will I fix it? Please help.
Thank you.
Attachment 102019
Printable View
I don't have a problem with my internet at home or my mobile data but "Connection Lost" only happens whenever I go to my friends menu (where i can see my facebook friends account on coc)
How will I fix it? Please help.
Thank you.
Attachment 102019
Read through and follow ALL applicable steps:
Quote:
App crashes or doesn't loadOriginal guide by Twister, adjusted to Android by Shivampaw
Clash of Clans is extensively tested before each update on several devices. There are times however, where some user's devices encounter issues after initial install, update, or server maintenance. Here are some self-help steps to try if you are encountering issues. Some of these steps or menu paths may be different or not available on every Android version.
PLEASE ASSOCIATE YOUR VILLAGE WITH GOOGLE +! VILLAGES NOT ASSOCIATED WITH GOOGLE+(ONLY LINKED TO THE LOCAL FILES ON THE DEVICE) CAN BE VERY DIFFICULT, AND ON OCCASION IMPOSSIBLE TO BE RETRIEVED IF YOU LOSE ACCESS TO THE LOCAL FILES.
1) Close the app an relaunch it:
- From the home screen Hold the home button to show open apps.
- Swipe each app picture sidewards or upwards(landscape)to close.
OR
- Go to Settings, and then tap 'Apps'.
- Tap the 'Running' tab at the top of the Manage Applications screen
- Choose Clash of Clans.
- Touch either the Stop or Force Stop button.
2) Power off and/or reboot your device
Press and hold power button until power menu appears, then power off
OR
Press and hold both power button and home button for about 10 seconds until your phone starts to reboot.
3) Remove the app and re-install it Make sure your game is connected to Google+ or you could lose your village!
Go to settings > Application Manager > Clash of Clans > Uninstall
4) Upgrade your device to the latest Android version it supports
5) Check that your device is not full
Go to Settings > Storage. Make sure you have several MB available for temp or update files.
6) Log out of Google+ or Facebook (if linked) and log back in.
You can disconnect from Facebook or Google+ in-game if you can access the game, just press the connected button.
7) Ensure your Date/Time settings and Time Zone are correct
Settings > Date & Time
8) Do you have a good network connection that is allowing TCP traffic over port 9339? Some public hotspots do not have this open. Here is a quick URL to check: http://portquiz.net:9339/
8a) Try an alternate connection method
Switch from cellular to wifi or vice versa. Try a neighbors (with permission) wifi, preferably with a different ISP.
8b) Cycle the power on your Router
8c) Replace your ISP's DNS server with Google's public server: 8.8.8.8
Make note of what you currently have before you change.
Settings > Wi-Fi > Hold currently connected WIFI network > Modify Network config > Show Advanced options > IP settings > Static
Replace your current settings (after you write them down) with 8.8.8.8
If this works, then your ISP's DNS server is not updating in real-time
9) If your device was issued through work or school - Check with your work/school IT Department to further investigate.
10) Contact your Service Provider.
If the above steps didn't help you, 99% of the time, it's an issue with your ISP. Some providers either unintentionally or for specific reasons mis-categorize Clash of Clans network traffic. Several major ISPs do or have blocked the game in the past either all the time or during specific times of the day. Contact their customer support and explain your issues to them to see what they can do.
11) You can always do a factory reset Not recommended without being linked to Google+!
You can reset to a stock rom via a ROM flasher like ODIN or use samsung KIES If your village is not linked to Google+, this step is not advised as you will lose access to the locally stored village files.
Sir/Maam tried all the steps but still a Connection lost appears everytime I went to "FRIENDS MENU"Quote:
Originally Posted by KookyKO
Thank you for taking the time to go through all of the steps. By the way, you may address me as "sir" if you wish (or Kooky). Please check your device memory and let me know what it says. Also, what type of Android device are you using?Quote:
Originally Posted by LoveFavor
exactly same problem none of those solutions work i already try it in different android devices but still if i link it with my fb account and load friends tab the time it shows i have lost connection
Attachment 112422