Game Center Syncing Wrong Game

Hello,
My account is Methylbenzene and I'm the leader of USA#1 Rebels with a lvl 9 Town Hall and an overall experience level of 71. I have not been able to get onto my game for about a week. When I log in it tries to sync me up as Chief Hiri with a lvl 1 Town Hall. I would like to get back to playing the game and managing my clan. I've received the Supercell form email that they received my email but no other response. I know they must get thousands of emails but....
HELP PLEASE!!!!!
Methylbenzene

I've got the same problem. My town has been reverted. Name is still the same but my level 7 th is gone!!! Somebody help us!!!!

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Originally Posted by Methylbenzene

Hello,
My account is Methylbenzene and I'm the leader of USA#1 Rebels with a lvl 9 Town Hall and an overall experience level of 71. I have not been able to get onto my game for about a week. When I log in it tries to sync me up as Chief Hiri with a lvl 1 Town Hall. I would like to get back to playing the game and managing my clan. I've received the Supercell form email that they received my email but no other response. I know they must get thousands of emails but....
HELP PLEASE!!!!!
Methylbenzene

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Support will get to your request as they work through the queue - response times vary based on caseload.

In the meantime, on the device, were you logging in and out with multiple gamecenter accounts? That message usually gets presented when you log in with a gamecenter that doesn't match the village currently loaded on the device. Are you sure you're in the correct gamecenter?

Were you playing the game on two separate devices?

Had any friends logged into your device with their gamecenter, or you logged into other devices?

Just trying to figure out some things to try while waiting for support.

Mr.twister where can I file a ticket? I already took screenies of both villages (original and reverted) and also my Game Center achievements. Is there anything else I need to provide? I play my account on two devices but I have never logged in other Game Center accounts on my devices.

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Originally Posted by Killbox

Mr.twister where can I file a ticket? I already took screenies of both villages (original and reverted) and also my Game Center achievements. Is there anything else I need to provide? I play my account on two devices but I have never logged in other Game Center accounts on my devices.

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The best way to report an issue is from within the game:

Click the Settings icon, then Help and Support button, then "Report an Issue" button. This is important, because it sends the e-mail with in-game account data needed to better help you.

If you sent a direct e-mail to them at clashofclans.feedback@supercell.net that works too, but it doesn't include your player ID or other data populated from within the game and can slow down responses.

Are both devices logged in with the same gamecenter, and do you get the same issue on both devices? You have to be careful when playing on two devices that you are completely closed out of CoC (not just pushing the home, but quitting the app) on one device before opening it on the other.

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Originally Posted by twister

Support will get to your request as they work through the queue - response times vary based on caseload.

In the meantime, on the device, were you logging in and out with multiple gamecenter accounts? That message usually gets presented when you log in with a gamecenter that doesn't match the village currently loaded on the device. Are you sure you're in the correct gamecenter?

Were you playing the game on two separate devices?

Had any friends logged into your device with their gamecenter, or you logged into other devices?

Just trying to figure out some things to try while waiting for support.

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My Kids and I have 3 accounts on 2 devices but I don't think they were the problem. They have never had any problems before. I was playing my village and then after logging in, i believe on the same device a few hours later the problems started.

How long is the queue? My clan had planned on starting a new feeder clan.
Thank you,
JOnas

Quote:

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Originally Posted by Methylbenzene

My Kids and I have 3 accounts on 2 devices but I don't think they were the problem. They have never had any problems before. I was playing my village and then after logging in, i believe on the same device a few hours later the problems started.

How long is the queue? My clan had planned on starting a new feeder clan.
Thank you,
JOnas

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Is "Hiri" one of the other village names you play on your device?

Unfortunately this whole scenario is one of the biggest reasons Supercell only supports one village per device. Gamecenter was designed primarily to have a backup and to move your village to a new device you may purchase, it was never designed to load multiple villages on the same or multiple devices as these types of issues happen frequently. Having the same account open on two devices seems to be one of the common denominators a lot of folks have as well.

You are likely going to have to wait for customer support to get to your ticket in the queue.

While you're waiting, does your account give you the same prompt on both devices?

Mine is back to normal. Just plugged it in my laptop and restored the backup and voila it's back!

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Originally Posted by Killbox

Mine is back to normal. Just plugged it in my laptop and restored the backup and voila it's back!

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Great to hear, so few of these scenarios have a happy ending.

I'll try restoring it. But Hiri is not one of our accounts.

I have access to my village but it keeps trying to load Chief Hiri. I will avoid moving accounts and will wait for tech support.

Good luck. I've been waiting over two weeks.