I bought a box with 30 thank you letters on the 15th. I was awarded 10 cherry jams. I did not receive the jams. I posted this before and I have not received a response from Hay Day yet. Can I please get my jam?
Thank You,
Jaime
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I bought a box with 30 thank you letters on the 15th. I was awarded 10 cherry jams. I did not receive the jams. I posted this before and I have not received a response from Hay Day yet. Can I please get my jam?
Thank You,
Jaime
Several others have reported this. I have had a reply implying that it is my fault rather than a bug, so don't get your hopes up.
Support will not see your issue here. They don't come here to the forums. You will need to submit a ticket through the game by tapping on the cog wheel. Then tap on help and support. You should see the option to contact them. Explain in detail what happened.Quote:
Originally Posted by rbobopuppy
Good luck!
That's what I did and how I got an answer from them. I told them also that people were reporting problems here.Quote:
Originally Posted by ilovehayday
It's an unfortunate and known issue (here on the forums anyway) that if there is even a split second that the internet connection fails, that a prize can disappear. This failure can happen anywhere along the line from your device to the SC servers and is most likely the reason your jams disappeared. Why Support said it's your fault when this is no one's fault is a misunderstanding.:( Since it's most often a drop from the player's provider is likely why.Quote:
Originally Posted by Connemara
This line made me chuckle. Sorry about your jam, though.Quote:
Originally Posted by rbobopuppy
I'm going to post a link to PerkyCox's missing snail experience in hopes it might helps others on their journeys to regaining lost prizes.
http://forum.supercell.net/showthrea...as-disappeared
As per attached picture, I finally got a fountain. However, all of sudden, the screen got frozen for a second then the gift was GONE!! It's NOT the first time, actually THIRD time for me that makes me sooooooooooo frustrated............ Thus, I started taking a picture when I either buy an item by vouchers or get a gift just in case... Can you at least save back this item I got but it was taken away by bug? I was waiting for this item such a looooooooooooong time!!
Please advise on this unhappy problems with hay day.
Thank you!
Something happened to me when i used 30 gift cards for a box and got a statue but when i put it down it had sent me back home (even though i was already there)and it disappeared but when i checked my inventory it wasnt there so please can i have it back i got the statue and my ign is Ryan NZ please fix when you can
I just got a message from support saying that they are making a gesture of goodwill and it is a one time offer. That are returning my 30 gift certs! Meanwhile I notice that there is a new post today about a missing item from a gift box. I'm almost afraid to buy another box in case my gift disappears again. I really needed that TNT:(