Hay Day now crashes when I go into my City

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Originally Posted by Nick[Supercell]

I'm sorry for lack of information but we need to look into this issue still some more. We are not sure why the Town would crash the game, but we will fix this as soon as we can locate the problem. Sorry for the inconvenience, and I'll let you know when I know more! Try to hang in there!

Cheers,

Nick

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Thanks for the response - good to know you are 'on the case' - good luck! We're all anxious because clearly it's a very successful game that we all enjoy - and we feel aggrieved that we are losing much of what we have built up because of this glitch. Happy Mothering Sunday! :)

[QUOTE='Nick[Supercell];4090322']Could you guys please let us know:

- which device
- which OS
- how much RAM does your device have

Thanks, and sorry for the inconvenience!

Cheers,

Nick[/QUOTE

Same issue:
Apple 5S
iOS 8.2
16GB

I've tried restarting, uninstalling twice, nothing is working

Quote:

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Originally Posted by Nick[Supercell]

Could you guys please let us know:

- which device
- which OS
- how much RAM does your device have

Thanks, and sorry for the inconvenience!

Cheers,

Nick

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Samsung Note 10.1 2014 Edition
Android Kit Kat
64 gig memory

After the update I couldn't access my beach grill. I uninstalled and reinstalled the game, now the game stops when I click on any town building.

Just checked, game crashes on my phone also.

Samsung Tab 10.1 v3 + Samsung S3
Jelly bean / Kit kat

From my point of view it seems to happen as the train leaves the station. As the train pulls away the game crashes. Very annoying.

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Originally Posted by granjarobertina

Nexus 7 (2013)
Android 5.0.2
2 GB RAM

The APP crashes inmediately after visitor is leaving a building.
I still can see that.
Additional hints (maybe it helps). I still have a train in my station. Some minutes before i moved my beach cafe to another place.
And I had a Derby task in my city.

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same problem. problem only happened this morning. I moved my beach cafe onto the beach in between two pieces of locked land. When I came back there is a train in the station and visitors leaving the buildings. As soon as the train moves the game crashes. I can't complete my Derby task because of this.
Galaxy s5
5.0

Quote:

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Originally Posted by Nick[Supercell]

Could you guys please let us know:

- which device.
iPhone6plus
- which OS.
iOS 8.1.2
- how much RAM does your device have
What is RAM?

Thanks, and sorry for the inconvenience!

Cheers,

Nick

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1234567890

Quote:

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Originally Posted by thebakertron87

same problem. problem only happened this morning. I moved my beach cafe onto the beach in between two pieces of locked land. When I came back there is a train in the station and visitors leaving the buildings. As soon as the train moves the game crashes. I can't complete my Derby task because of this.
Galaxy s5
5.0

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Yes, same thing. I moved my beach cafe as soon as I unlocked a beach plot, then my game started crashing when I clicked on the cafe. I reinstalled the game, now it crashes whenever I click any building in town.

I'm going to try moving my beach grill back to the mainland.

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Originally Posted by AprilWhine

Yes, same thing. I moved my beach cafe as soon as I unlocked a beach plot, then my game started crashing when I clicked on the cafe. I reinstalled the game, now it crashes whenever I click any building in town.

I'm going to try moving my beach grill back to the mainland.

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Im on IOS, but my beach cafe had been on sand a long time. It never crashed until after derby started. Tonight at midnight will be 72 hours since mine went down. It think maybe just a coincidence that town crashed after you moved cafe. As soon as my town opens, whole app crashes. Very frustrating. Makes it uneven and unfair, too, for challenge.