I bought worth 49.99$ equivalent of almost 56.00$ Canadian and I got only 2500 gems?! how can I ask for help??? Did I just waste my itune cards for nothing?? I am so dissapointed can somebody help me? Or I might just quit this game!!!
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I bought worth 49.99$ equivalent of almost 56.00$ Canadian and I got only 2500 gems?! how can I ask for help??? Did I just waste my itune cards for nothing?? I am so dissapointed can somebody help me? Or I might just quit this game!!!
This is 3rd on donating and this is my first time occurred this problem!
Check your receipt from apple. The 2500 gem package should only be $19.99. What does it say on the e-mail receipt (or history within your actual account) for the transaction?Quote:
Originally Posted by BabyWatchMe
Copy/paste just the transaction part with the prices, or PM me if you wish with it.
Where can I find my receipt? I used iTunes cards!! I need to know asap!! I don't wanna wait for too long its too much for me. I used my redeem points 56$ credit points including tax and when I bought it it only gives me half! I only get 2500 gems!?Quote:
Originally Posted by twister
Yea, your gift cards can be your funding source, but it's still applied to your Apple ID - you would have received an e-mail with the invoice, as well as there being history within your iTunes account. You can look here if you can't find the e-mail:Quote:
Originally Posted by BabyWatchMe
http://support.apple.com/kb/ht2727
Am I sending it to you? And how?
I was just trying to see if there was an issue, then point you in the right direction if so. You can copy/paste the line items from the e-mail in a PM to me if you wish.Quote:
Originally Posted by BabyWatchMe
I could not see any in my email!!! When I look in itunes "purchased" it only shows music and videos!!! What should I facking do im so dissapointed!!! I need my gems!!!
I was trying to see your purchase history for the transaction to see exactly what you bought through Apple. If you can't find your e-mail receipt, and can't locate your history in your itunes account, then how can you tell what was charged against your account?Quote:
Originally Posted by BabyWatchMe
You received 2500 gems, which is the $19.99 option. I was hoping when you found your receipt, it would show this purchase. Without your sales records, and without actually knowing what Apple charged you, I'm not sure what you're going to tell Support. You did purchase this directly through the App store correct?
Use your in-game support option and tell support what you received, and what you believe you purchased and see if they can find something incorrect. If they see Apple processed a 2500/$19.99 charge and that's what they gave you, they are going to ask for the e-mail receipt or history to see if there is an issue.
I went to itunes recent purchases nothing is in there! What shud I frakin do? Omg so dissapointed!! I wasted my money shiit!
If you have no history of the transaction, or no receipt from Apple, then the transaction didn't go through, hence you won't receive any gems.Quote:
Originally Posted by BabyWatchMe
I don't have anything else to help you with - you can put in your request to support, as well as ask apple what happened to the transaction if you saw money disappear, but no orders appear to have been processed.