URGENT IMPROVEMENTS TO CHAT NEEDED! - A letter to the Supercell team!!!!!!!!!!!!!!

Dear Supercell,

I am making this thread because I believe that chat in Clash of Clan is just plain unsatisfactory - both on a technical AND a community level.

Firstly, I must speak about the most game breaking level of fault - the technical side of chat.

The chat is plagued with errors of a feature that is a core component to your abuse prevention policy - The 'censorship' that you have implemented is laughable. It has the audacity to block harmless words of pharses (e.g "That would be something") and to completely ignore derogatory words (e.g "♥♥♥♥♥♥ed"). This can not stand as it is not just annoying, but it opens a gateway for abuse to take place.

Despite the "Report" buttion , which is implemented to stop such abuse, cyber bullying will , as it always does, find a way to make that buttion seem a million miles away for the victims.

I believe I have a solution for this. Many gaming communities employ "Chat Moderators" who moderate chat - either ingame, or by keeping track of the chat logs off-game. This has been proved to be effective on many other games, and I believe that it is essential. And I am certain that you will get many people from the community, and externally, would jump at the chance to protect those who use the chat.

I do understand, however, that there would have to be a major background check for those who would be employed, but it would be worth it!

On the other hand, we also have the problem on the Community side. Unfortunately, chat is just a bore, with the one and only subject being Clan Recruitment. It has gotten to such a point where loyalty is non existant in clans and even bringing up the subject of recruitment is faced with a wall of other people doing it. I have no solution for this, but......

I do have an alternative. Why not get involved with the community by setting up contest in chat (e.g A Quiz, a discrite "Name the Album" Competition, etc.) Every week / Fortnight, so all of us in your community dont feel so uninvolved.

I wish to express my many thanks to all of you at Supercell, and I hope you take mu constructive criticism onboard

Yours faithfully,
McCartney

If you're that bothered about Global, just don't go on it. Global is a place where you should stay out, not in.

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Originally Posted by TheScavenger350

If you're that bothered about Global, just don't go on it. Global is a place where you should stay out, not in.

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Thats not the point. Global chatting in a game should be something that brings the community together, not something that should be stayed out of. It should be enjoyable and not something that is just a glamorous recruitment agency

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Originally Posted by McCartney

Thats not the point. Global chatting in a game should be something that brings the community together, not something that should be stayed out of. It should be enjoyable and not something that is just a glamorous recruitment agency

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I do agree that Global should be a nice and happy place for people to chat. Unfortunately, that is not the case. The chances of me finding a good global server with 100% nice and friendly people is pretty much zero.

There are always going to be people that are stupid and silly on global. It's just how global is unfortunately. Plus, people are silly because they know the worst that can happen is a 24-hour global ban.

The best advice I can give you is to report them, and mute them. I personally wouldn't confront them directly, as that can just cause more arguments, and ruin global even more.

Quote:

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Originally Posted by TheScavenger350

I do agree that Global should be a nice and happy place for people to chat. Unfortunately, that is not the case. The chances of me finding a good global server with 100% nice and friendly people is pretty much zero.

There are always going to be people that are stupid and silly on global. It's just how global is unfortunately. Plus, people are silly because they know the worst that can happen is a 24-hour global ban.

The best advice I can give you is to report them, and mute them. I personally wouldn't confront them directly, as that can just cause more arguments, and ruin global even more.

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But for the large majority to be complete self centred, unloyal, entity's? What does a community say about a game?

A game with a poor community is one that needs a major social overhaul. Major. The community can be so much more...

The game is rated for 13+ audience. Do you really think teenagers, given a chance to do whatever, behind a pseudonym, will act kind and honest, and gentlemen like? OK, well, some may, but the loudest group will be utter pains. Why? That's human nature. You can't debug or reprogram that. Best Supercell can do is... what they have been doing.

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Originally Posted by WarrenJames

The game is rated for 13+ audience. Do you really think teenagers, given a chance to do whatever, behind a pseudonym, will act kind and honest, and gentlemen like? OK, well, some may, but the loudest group will be utter pains. Why? That's human nature. You can't debug or reprogram that. Best Supercell can do is... what they have been doing.

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However, they could atleast fix the broken censorship that missing words and unnecessary blocks words that are not relovant (eg "that would be something" what is so bad about that, that it needs to bre blocked while "♥♥♥♥♥♥ed" isnt!

You are really new to the internet if you are writing in formal letter format, addressed to Supercell, in an internet forum. As nice as it is, that isn't needed here. However, they do read all posts here, quietly (and eventually?), so I believe it isn't as much a waste of formating as others here might think. :)

As for the chat function, I am honestly utterly confused at it's sheer basicness; and the fact it is still like that, now, after several years of being around. Some things, like the lack of copy/paste has been argued to reduce spam. I'm guessing the twitter message sized character limit maybe is for device comparability. But wish it had a character count, and could edit with a cursor. If editable with a cursor, I guess copy and paste would be doable as well... so.. Idk :unsure:

The censorship is equally as bad... ugh... Just glad they make better games than chat programs.

It's an old topic, and an obvious one. Can't really suggest better than the 'basics' or standards one would assume in any chat system.

Petition for better censorship function? About the best I can suggest, since the fixes are obvious, and likely talked to death They just need to be done.

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Added Edit...
Wait! ♥♥♥?! HA! Bahaha! XD

http://forum.supercell.net/showthrea...diting-ability

No wonder it sounded familiar. Already made one!

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Originally Posted by McCartney

Dear Supercell,

I am making this thread because I believe that chat in Clash of Clan is just plain unsatisfactory - both on a technical AND a community level.

Firstly, I must speak about the most game breaking level of fault - the technical side of chat.

The chat is plagued with errors of a feature that is a core component to your abuse prevention policy - The 'censorship' that you have implemented is laughable. It has the audacity to block harmless words of pharses (e.g "That would be something") and to completely ignore derogatory words (e.g "♥♥♥♥♥♥ed"). This can not stand as it is not just annoying, but it opens a gateway for abuse to take place.

Despite the "Report" buttion , which is implemented to stop such abuse, cyber bullying will , as it always does, find a way to make that buttion seem a million miles away for the victims.

I believe I have a solution for this. Many gaming communities employ "Chat Moderators" who moderate chat - either ingame, or by keeping track of the chat logs off-game. This has been proved to be effective on many other games, and I believe that it is essential. And I am certain that you will get many people from the community, and externally, would jump at the chance to protect those who use the chat.

I do understand, however, that there would have to be a major background check for those who would be employed, but it would be worth it!

On the other hand, we also have the problem on the Community side. Unfortunately, chat is just a bore, with the one and only subject being Clan Recruitment. It has gotten to such a point where loyalty is non existant in clans and even bringing up the subject of recruitment is faced with a wall of other people doing it. I have no solution for this, but......

I do have an alternative. Why not get involved with the community by setting up contest in chat (e.g A Quiz, a discrite "Name the Album" Competition, etc.) Every week / Fortnight, so all of us in your community dont feel so uninvolved.

I wish to express my many thanks to all of you at Supercell, and I hope you take mu constructive criticism onboard

Yours faithfully,
McCartney

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i am so sick of perverts, bullying, vulgarity, and drama trolls destroying the game, and also drives me crazy when I try and type a simple word like chip I can't, yet they know exactly how to get around vulgarity and bullying with simple tricks of the keyboard. I am the report monster, if I see a person being attacked and bullied i will report, copy past and send in, but the reporting only works i think once. I admire you for mentioning this, as a parent, my child is not allowed to play this game because of chat. Im sure i will be attacked for my comments here, but im used to it. Good luck, i sure hope this goes ahead.....

Quote:

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Originally Posted by McCartney

Dear Supercell,

I am making this thread because I believe that chat in Clash of Clan is just plain unsatisfactory - both on a technical AND a community level.

Firstly, I must speak about the most game breaking level of fault - the technical side of chat.

The chat is plagued with errors of a feature that is a core component to your abuse prevention policy - The 'censorship' that you have implemented is laughable. It has the audacity to block harmless words of pharses (e.g "That would be something") and to completely ignore derogatory words (e.g "♥♥♥♥♥♥ed"). This can not stand as it is not just annoying, but it opens a gateway for abuse to take place.

Despite the "Report" buttion , which is implemented to stop such abuse, cyber bullying will , as it always does, find a way to make that buttion seem a million miles away for the victims.

I believe I have a solution for this. Many gaming communities employ "Chat Moderators" who moderate chat - either ingame, or by keeping track of the chat logs off-game. This has been proved to be effective on many other games, and I believe that it is essential. And I am certain that you will get many people from the community, and externally, would jump at the chance to protect those who use the chat.

I do understand, however, that there would have to be a major background check for those who would be employed, but it would be worth it!

On the other hand, we also have the problem on the Community side. Unfortunately, chat is just a bore, with the one and only subject being Clan Recruitment. It has gotten to such a point where loyalty is non existant in clans and even bringing up the subject of recruitment is faced with a wall of other people doing it. I have no solution for this, but......

I do have an alternative. Why not get involved with the community by setting up contest in chat (e.g A Quiz, a discrite "Name the Album" Competition, etc.) Every week / Fortnight, so all of us in your community dont feel so uninvolved.

I wish to express my many thanks to all of you at Supercell, and I hope you take mu constructive criticism onboard

Yours faithfully,
McCartney

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game breaking? I think you got the term's meaning wrong...


chat moderators is pretty impossible.... too much "global chat channels" to moderate, even if they're solely aiming for English global chats, and it's not just english, there are also regions to count..


and for your alternative, how SC facilitate this? like from above, there are too much chat channels, it will become an event of chance... (as in chance that, the facilitator of the event is in your global chat channel)